- Before
- “The policy is easy. Proving who I’m lending to is the work.” Decides the 40-odd applications a day the policy box does not approve on its own.
- Now
- Opens a referral with the run done, the findings cited and a recommendation — and spends her minutes on the callback and the judgement.
One Tuesday morning on the line, from send to signed
At 10:42:08 a dealer in Phoenix sends a $138,400 application for a compact track loader. Here is what happens next, screen by screen, in the working solution.
- 0110:42:08
The application lands on a live line
Cody Larsen · Dealer sales rep, Mesa Grande EquipmentEvery application from four vendor programs arrives on one stream, newest on top: 214 today, 158 approved in the box, 13 countered from the ladder, 42 referred. Saguaro Hardscape & Grading’s application — an Ardent CTL-75 track loader and three more items, $138,400 — lands and starts deciding at once, with each check lighting up in turn.
“6 agents · application, quote, 3 statements, registry, 3 credit reports, Tidewell’s file”
- 0210:42:47 → 10:44:31
A deal the box would miss, countered instead of queued
Policy and pricing engineOcotillo Yard Works asks for $52,600 over 60 months, nothing down, for an ME-35 mini excavator. Guarantor 712, registry active, owner matching, all program equipment — but the business is 1 year 9 months old and 60 months needs 2 years. Rung 2 of the signed counter ladder covers exactly that, so the line offers 24 months with 10% down: $5,260 down, $47,340 at 8.25%, $2,146.46 a month. Tess Navarro at Rio Salado Machinery accepts 39 seconds later.
“Accepted — the customer is signing now. Send the documents.” An accepted counter-offer needs no adverse-action notice.
- 031 min 23 s later
Saguaro is referred, with the work already done
The agentsOpen the line and the run is there, agent by agent, with timings. Exposure is $184,600 with the 2024 skid steer contract, over the $150,000 application-only limit. The email domain is 11 days old. A cash advance is debiting the account and is not on the application. The line stops for a person — with a recommendation.
“Recommended: approve $138,400 at 9.49% with 4 conditions, once the owner confirms by callback.”
- 045 minutes in
One screen: the deal, the run and what needs her
Priya Raman · Credit analyst, vendor programsPriya opens the application. Requested $138,400 over 60 months at 8.99%; total exposure $184,600; recommended Approve at 9.49%; fixed payments 9.4% of deposits against a Tier B maximum of 12%. Three findings need a person, each with its evidence linked — Contract SH-2024-1187, the domain record, the August statement, the UCC search.
- 05Every rule
The policy ladder, rule by rule
Policy and pricing engineSeventeen rules from credit policy v14, each with Saguaro’s value, the threshold and the result: registry active, 3 yrs 2 mo in business, guarantor 718 against a Tier B minimum of 700, business bureau 64 with none past 30 days, 0 NSF in 90 days, Ardent 85.7% of cost. 14 of 17 pass; exposure sets Tier B; two need a person.
“14 of 17 rules pass · exposure sets Tier B · 2 need a person”
- 06Identity
Field by field, against the registry and the file
Identity and business verifierLegal name, formation, address, owner and tax ID match the Arizona registry, Tidewell’s 2024 file, or both. The email and mobile do not: saguaro-hardscape.co was registered on 2 Oct 2026, where the file has saguarohardscape.com, and (602) 555-0139 is not the (480) 555-0174 on the contract. That is the impersonation pattern, so the verifier asks for a callback.
The verifier never clears a fraud flag itself and never calls the number on the application.
- 0710:51
A call to the number of record
Priya Raman · Credit analyst, vendor programsPriya calls Rafael Ortega on the number from the 2024 contract and asks the screen’s questions: did you apply today, which machine and how much, the last four of the tax ID. He confirms — the CTL-75 with the auger and a trailer, and a new website in September. She records “Confirmed by the owner”, which clears the contact-details finding.
- 08Statements
The cash advance nobody listed
Bank statement analystThree months read: average monthly deposits $81,400, average daily balance $38,900, no NSF. Quickline Funding deposited $35,000 on 15 Aug and has taken $97 every business day since 17 Aug — about $2,037 a month — and filed a UCC-1 on all assets on 18 Aug. With it and this deal, fixed payments are $7,637.98 a month, 9.4% of deposits.
The statement analyst never counts transfers between the borrower’s own accounts as revenue; every figure cites its statement line.
- 09Before signing
Try another structure, tested as she types
Priya Raman · Credit analyst, vendor programsThe structure calculator holds the deal: down payment, term (36 · 48 · 60 · 72 months), payments in advance. Every policy test reruns live — total exposure, fixed payments to deposits, balance covering 3 payments, term within the equipment’s life, soft costs, purchase-money filing. At $0 down and 60 months the payment is $2,905.98, and the deal stays inside Priya’s authority.
“Every structure is tested against the policy as you change it. A counter-offer goes to the dealer only when you sign.”
- 1010:53 · 11 minutes
Signed, with the reasons in plain words
Priya Raman · Credit analyst, vendor programsApprove with conditions: $138,400 at 9.49%, 60 months, $2,905.98 a month. The conditions are listed — callback met; delivery and acceptance at the business address; a purchase-money UCC-1 on the loader within 20 days of delivery; bureau and UCC re-checked at funding. She signs “Approved — conditions as listed”, and the decision goes to Cody by dealer portal and text, 11 minutes after he pressed send.
“Why 9.49% and not 8.99%: with the skid steer contract, Saguaro’s total with us is $184,600, above our application-only limit.”