- Before
- Owns 1,186 open title exceptions across 441 dealers and 31 states, and sees them as VINs. “I don’t need more VINs. I need to know which dealer, and why.”
- Now
- Starts the day on the cars that crossed their own state’s line overnight, with the cause traced and the letter drafted for her approval.
One dealer, 23 cars with no lien
Monday 12 October at Tamarack Auto Credit: 186,420 financed cars in 31 states, 1,186 of them past 30 days without a recorded lien. Here is the morning, screen by screen, in the working solution.
- 0106:02
The title pipeline, after the nightly match
Keisha Morrow · Title operations leadKeisha opens on the work itself: 2,313 cars waiting for the dealer to file, 1,957 at the county, 1,397 with the state and 653 paper titles still to come in, against 180,100 titles held. Each state’s lane is aged against that state’s own normal — Texas 19 days, Florida 16, Oklahoma’s paper titles 38. Overnight, seven cars and dealers lifted out on the right, each with the chase already drafted.
“A car that crosses its state’s 90th percentile, or 90 days, lifts out on the right with the chase already drafted.”
- 02Next
The aging board points at one dealer
Keisha Morrow · Title operations leadBy who has to act: 451 cars at 31–45 days, 291 at 46–60, 303 at 61–90 and 141 over 90. One row stands out — Sandoval Auto Plaza in Fort Worth, 23 open liens, 13 of them already at 61–90 days.
Exception ager: “23 cars from one dealer past Texas’s normal 19 days — one cause likely, not 23.”
- 03Opened
Sandoval Auto Plaza: 23 cars, no Texas lien notice
Keisha Morrow · Title operations leadFunded 15 Jul – 28 Aug, $642,180 financed. The oldest is at 89 days; two reach the 90-day repurchase point this week. One car, Darnell Price’s Silverado, is already in recovery. The first and second letters went out, and nothing came back.
- 04One click
“Trace 23 contracts”
The agentsSix agents read each retail installment contract, search the Texas lien notices since 15 Jul by VIN, read the title records and county notices they find, and apply the Texas rules. Each step shows what it found as it runs.
“0 of 23 VINs have a lien notice · 6 VINs show a title issued to the buyer with no lienholder.”
- 0558 seconds later
Three causes, one root cause
Exception ager14 never filed, 16–60 days past the dealer’s 30-day deadline ($357,940). 6 titled to the buyer without the lien — the lienholder section of Form 130-U left blank ($195,340). 3 rejected by Tarrant County for a missing odometer disclosure or signature and never resubmitted ($88,900). Every application since 10 Jul left out Tamarack’s lienholder details — the week Elena Ruiz noted the dealer’s title clerk had left.
“Before that, 97% of their filings carried the lien on time.”
- 06Then
The car that matters most
Keisha Morrow · Title operations leadDarnell Price’s 2021 Chevrolet Silverado 1500 LT, $38,940 financed: Texas issued title 03319871254 to the buyer on 21 Aug with no lienholder. The first payment, due 14 Aug, was never made, and recovery asked for a repossession on 9 Oct. The timeline runs from sale to the 90-day point on Wed 14 Oct, and three options wait: a repurchase demand, a corrected Form 130-U, or a note to recovery.
“A repossessed car without the lien cannot be sold with a clean title.”
- 07Drafted
One letter for 23 VINs, the repurchase demand on top
Letter drafterKeisha puts the Silverado first. Under the dealer agreement §7.2 the letter drafter adds a repurchase demand for the payoff of $40,339 to the Sandoval letter, which lists every VIN with what it needs — a corrected Form 130-U with the lien, a first filing, or a fix for Tarrant County — due 26 Oct.
Because it includes a repurchase demand, the letter needs two approvals.
- 08Approve and send
Approved by two people, then sent
Keisha Morrow · Title operations leadKeisha approves the dealer letter to Sandoval Auto Plaza — 23 VINs, due 26 October — with her name and password. The repurchase demand for $40,339 then goes to Elena Ruiz, the dealer relationship manager; once she co-approves, the letter goes out through the dealer portal and email. Every car stays on watch until Texas records the lien, and the letter drafter follows up on 27 Oct for anything still open.
“Your approval, the time and the letter are written to the audit trail.”
- 09Replay the week
A Florida car reaches 90 days and lifts out
Exception agerBack on the pipeline, Keisha replays Mon 5 – Mon 12 Oct. Carmen Alvarez’s 2020 Hyundai Tucson SEL ages in the Florida lane — filed on time at Escambia County on 3 Aug, no Florida lien notice since — until day 90, when it lifts out. The 90-day escalation to Gulf Breeze Motors went at 06:02 under the standing rule Keisha approved on 1 Oct, filing receipt due 19 Oct.
“Lien not recorded — dealer escalation sent.”