- Before
- “The decision takes me ten minutes. Finding out what’s true takes three weeks.”
- Now
- Opens each file with value, liens and income already checked against policy, and signs lines to $250,000 within her authority.
One home equity line, from application to signed
Daniel and Renee Whitaker ask Brookmere Bank for a $185,000 line on their house at 2814 Linden Hollow Drive, Westerville. Here is what happens next, screen by screen, in the working solution.
- 01Monday morning
Eleven files on her desk, each read as it arrived
Priya Raman · Home equity underwriterPriya opens her applications: 11 files, $1,390,000 in lines asked, 4 ready for decision. Each row shows CLTV, DTI, score and seven dots for the checks — value, title, income, credit, flood, disclosures and the policy test — with days since application and the stage.
Median days to a decision: 2.1 — since August, was 11.5.
- 02Business day 2
The Whitaker file, application to funds on one line
Priya Raman · Home equity underwriterHE-26-04418 was taken at the Polaris branch with Luis Ortega on Thu 8 Oct at 10:14; the program disclosures and the brochure were e-signed at the desk two minutes later. The AVM, the title report and the flood determination came back on Friday, and at 07:30 Monday all 14 documents were in.
- 03One click · 39 seconds
Property, title and income — checked at the same time
The agentsPriya presses “Check property, title and income”. The property value checker finishes in 9 seconds, the title and lien examiner in 16, the income and debt analyst in 24; then the policy checker and the memo writer take 15. The answer lands on the parcel: the liens stack against the 85% limit and combined loan-to-value settles at 78%.
“checked in 39 s · by hand 30+ days”
- 049 seconds
Valued by AVM, no inspection needed
Property value checkerThe first AVM in the cascade returns $612,000, range $569,000–$655,000, with a forecast standard deviation of 0.07 against a policy limit of 0.13. Five sales in the subdivision support it, and the parcel sits in flood Zone X. The line is inside the $250,000 AVM limit, so the valuation route is the AVM.
Never orders a second AVM to replace a lower value.
- 0516 seconds
A 2021 line that was paid — but never released
Title and lien examinerThe owner and encumbrance report shows an open-end mortgage to Scioto Valley FCU for $50,000, recorded 9 Aug 2021, with no release. The credit report says the line was paid and closed by the consumer in May 2023, balance $0. Until the release is recorded, policy counts it in full.
Never drops a lien from the CLTV without a recorded release or payoff letter.
- 06What-if
Count the old line, and the file goes over
Priya Raman · Home equity underwriterPriya switches on “Count the 2021 line”. The $50,000 slides into the stack, combined loan-to-value reads 85.7% against the 85% limit, and the panel turns to “Over policy — counter at $180,500”. The what-if is marked not saved to the file; “Back to the file” restores $185,000 with the release as a condition.
- 0724 seconds
Renee’s income fell, so the lower year counts
Income and debt analystThe application said $5,000 a month for Renee. Her Schedule C net profit was $58,900 in 2024 and $46,200 in 2025, so policy uses the lower year: $3,850 a month. With Daniel’s $9,867, confirmed by his W-2, paystub and verification of employment, qualifying income is $13,717. Debts of $3,153 plus the $1,490 qualifying payment on the full line give a DTI of 33.8% against 43%.
Never uses stated income when a document says otherwise.
- 08Drafted
Approve $185,000 — with three conditions
Decision memo writerThe memo recommends $185,000 at 7.50% variable (Prime 7.00% + 0.50%), 10-year draw and 20-year repayment, with every reason linked to its document. Three conditions before closing: the recorded release of the Scioto Valley line, insurance naming Brookmere Bank as second mortgagee, and a signed IRS Form 4506-C from Renee. The letter to the borrowers is drafted and sent only when Priya signs.
- 09Within her authority
One signature — hers
Priya Raman · Home equity underwriter$185,000 is within Priya’s $250,000 authority and every policy limit, so it needs one signature. She signs with the meaning of her signature recorded: “Approved — within policy, conditions as listed”. An exception or a larger line would go to Margaret Hale, the senior credit officer.
- 10Approved · business day 2
Decided in two days; the clocks set themselves
Priya Raman · Home equity underwriterThe letter and conditions go to Daniel and Renee, and Tasha Greene books the closing. The clocks follow from the decision: conditions due Mon 19 Oct, closing at home with a mobile notary on Tue 20 Oct, rescission ending at midnight on Fri 23 Oct, funds available Mon 26 Oct — business day 12.
Latest notice of action under Regulation B: Wed 11 Nov — met the day she signed.