- Before
- “If the mod is wrong I'm either losing the account or under-pricing it for three years — and I never know which.”
- Now
- Sees every mod rebuilt beside the bureau's before quote, with each difference, its source and what it is worth in premium.
One mod, from the worksheet to a signed note
Harlow Ridge Mechanical, a commercial HVAC and plumbing contractor in Marietta, Georgia, is being remarketed from Quillmere Casualty. The bureau says 1.22. The quote is due Friday 16 October. Here is what happens next, screen by screen, in the working solution.
- 01Morning
Every quote due in three weeks, each mod already rebuilt
Renee Castellano · Senior workers' comp underwriterRenee opens Accounts before quote: nine workers' comp quotes in the next three weeks, each with the bureau's mod and the rebuilt one on the same small scale. Five have a difference, two tie, one waits on a bureau ruling and one is still being read. Harlow Ridge shows 1.22 → 1.15 and four differences.
“Medical-only claim coded lost time · stale reserve · payroll class · ERM-14 missing.”
- 02Opened
The bureau's figure and the rebuilt one, on one ruler
Renee Castellano · UnderwriterThe account opens on the mod rebuild: the bureau's 1.22 and the rebuilt 1.15 on one scale, −0.07, worth $30,002 a year on this quote. A bridge walks from 1.22 to 1.15 one difference at a time, and below it the worksheet is rebuilt line by line — the bureau's figure on the left, the figure from the source on the right.
- 0341 seconds
Six agents read the file and say what they found
The agentsThe worksheet reader recomputes 1.2244 from the bureau's own lines — the arithmetic ties. The loss run reader matches 20 of 20 claims and flags three. The payroll and class matcher ties 15 class lines to three audits, and the ownership checker finds an acquisition with no ERM-14. Then the mod rebuilder tags every claim.
“Question and note drafter is waiting for you — 3 questions and the file note drafted · nothing sent.”
- 04Difference 1
A medical-only claim, coded lost time
Loss run readerClaim 24-0387, a palm laceration on ductwork, opens beside Quillmere's loss run valued 31 Aug 2026: $17,640 medical, $0 indemnity, 0 days lost, closed 19 Mar 2025. The unit report kept injury type 5. As lost time, all $17,640 counts as primary loss; as medical only it enters at 30% — $5,292 — under the experience rating adjustment.
“Returned to light duty the next shift. A $2,400 indemnity reserve set at first notice was released on 3 Jan 2025; no indemnity was ever paid.” Its tag falls from +0.07 to +0.02 mod.
- 05What if
Test the claim before arguing about it
Renee Castellano · UnderwriterOn Claims, all 20 claims are ranked by their mod impact. Renee puts 24-0387 back to lost time in the what-if: its tag goes to +0.07, the rebuilt mod to 1.20 and the premium to $514,325 a year. Injury type, incurred and a subrogation recovery can all be tested; reset returns it to the loss run.
- 06Differences 2 and 3
A stale reserve, and a reopened claim against the insured
Mod rebuilderClaim 23-0216 sits on the worksheet at $31,500 from the first report; it closed on 6 Feb 2026 for $12,800, and the second report was filed after the worksheet was issued. That is −0.04. Claim 24-0077, a knee, reopened on 11 Mar 2026 and is now $15,300 against the worksheet's $8,200 — +0.03, a difference against the employer, shown just the same.
The top four claims carry 61% of the losses in the mod — the argument starts with the longest bars.
- 07Difference 4
Installers in the sales class
Payroll and class matcherFor 2024–25 the worksheet carries $418,000 of installer payroll under 8742, outside salespersons. Quillmere's revised final audit of 22 Jul 2026 moved it to 5537, HVAC installation, after Harlow Ridge disputed the first audit. Expected losses rise $4,096; the mod falls 0.01.
“The payroll matcher reports the audit's class; it never re-classes payroll itself. Luis Ortega checked the job descriptions on 9 Oct.”
- 08Open
An acquisition the bureau never heard about
Ownership checkerHarlow Ridge Holdings acquired Pell Creek Plumbing LLC, 100%, on 3 Mar 2025, and its 14 plumbers moved over on 1 June. No ERM-14 is on file. The Rule 3 tests point to combining Pell Creek's experience — an estimated 1.13–1.14 — but that estimate stays out of the rebuilt figure until the bureau rules.
Who decides: “The bureau, on a signed ERM-14.”
- 09Drafted
Three questions, each resting on its line
Question and note drafterTo Gavin Hale at Brennick & Hale, the ERM-14 for Pell Creek. To Quillmere's unit statistical reporting, through Gavin, a correction to 24-0387's injury type, confirmation of the 2023–24 second report and a 2024–25 payroll correction. To the bureau, a request for a revised rating for 1 Dec 2026. Renee edits, then sends.
“Nothing is sent until you send it.”
- 10Signed
Quote at 1.22 with the revision condition — and say why
Renee Castellano · Owen PryceThe mod verification note records the four differences, their sources and the open ownership question. Renee picks the recommended decision — quote at the promulgated 1.22 with the mod-revision condition, tell the broker to expect a revised 1.15 — and signs. The difference is over $25,000 a year, so Owen Pryce, her manager, acknowledges before the quote goes to Gavin Hale.