WorkflowCommercial Lines Underwriting

Experience Mod Verification

Experience mod verification before quote — the workers' comp mod rebuilt from the sources, every difference explained

Every mod checked before quote, each difference shown line by line.

See one case, screen by screen ↓
demo−0.07modbetween the bureau's 1.22 and the 1.15 rebuilt from the loss runs and audits
demo$30,002a yearof standard premium on one quote — $522,897 at 1.22, $492,895 at 1.15
demo41sfor six agents to read the worksheet, loss runs, audits and ownership record, rebuild 35 lines and draft the questions
target100%of mods checked before quote, not only when a broker complains
In short

What is Experience Mod Verification?

Checking a workers' compensation experience mod against its sources before you quote: the bureau's experience rating worksheet against the prior carriers' loss runs, the final and revised audits, and the ownership record. Experience Mod Verification rebuilds the mod line by line beside the bureau's figure and explains every difference.

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Updated

The problem

Why a wrong mod rides into the quote

A workers' compensation account is priced on its experience mod. The bureau's worksheet compares the employer's actual losses with the losses expected for its payroll by class code, over three policy years — and it is only as good as the unit statistical reports the carriers sent. A claim coded lost time that never paid a day of indemnity. A reserve from the first report on a claim that has since closed. Installer payroll audited into the sales class. An acquisition nobody reported on an ERM-14.

Rebuilding the worksheet means keying every class line and claim, matching each one to the prior carrier's loss runs, tying payroll to the final and revised audits, and checking the ownership record against Rule 3. Underwriters rarely have the hours, so the mod is taken on trust unless the broker complains. If it is wrong, the account is either lost or under-priced — and the error stays in the mod for three years.

typical1 in 3mods carry a mistake, by one consultant's count
typical3yearsan uncaught error stays in the premium — the length of the experience period
estimated≈2hoursto rebuild and explain one mod by hand
Where a month of mod checks goesestimated
By hand6 days
With the solution0.3 days
  • Keying the worksheet lines and parameters1.5 → 0.1 d
  • Matching claims to the prior carrier's loss runs2 → 0.1 d
  • Tying payroll by class to the audits1 → 0.1 d
  • Checking ownership changes and Rule 30.5 → 0.1 d
  • Writing the questions and the file note1 → 0.1 d

Estimated days for one underwriter to check every mod across a month of 23 quotes — about 2 hours each by hand, about 6 minutes each with the solution.

How it works

How a mod is checked

Six agents read the worksheet, loss runs, audits and ownership record and rebuild the mod; the underwriter decides and signs.

What comes in
Account file in5 sources · worksheet, loss runs, audits, ownership, bureau rules
Agents at work
Worksheet readerlines + parameters
Then
Loss run reader
Payroll and class matcher
Ownership checker
Then
Mod rebuildertags every claim
Then
Question and note draftercites every line
A person decides
Workers' comp underwriterdecides and signs
What comes out
Rebuilt mod
Questions sent
Note on file
One case, step by step

One mod, from the worksheet to a signed note

Harlow Ridge Mechanical, a commercial HVAC and plumbing contractor in Marietta, Georgia, is being remarketed from Quillmere Casualty. The bureau says 1.22. The quote is due Friday 16 October. Here is what happens next, screen by screen, in the working solution.

  1. 01Morning

    Every quote due in three weeks, each mod already rebuilt

    Renee Castellano · Senior workers' comp underwriter

    Renee opens Accounts before quote: nine workers' comp quotes in the next three weeks, each with the bureau's mod and the rebuilt one on the same small scale. Five have a difference, two tie, one waits on a bureau ruling and one is still being read. Harlow Ridge shows 1.22 → 1.15 and four differences.

    “Medical-only claim coded lost time · stale reserve · payroll class · ERM-14 missing.”

  2. 02Opened

    The bureau's figure and the rebuilt one, on one ruler

    Renee Castellano · Underwriter

    The account opens on the mod rebuild: the bureau's 1.22 and the rebuilt 1.15 on one scale, −0.07, worth $30,002 a year on this quote. A bridge walks from 1.22 to 1.15 one difference at a time, and below it the worksheet is rebuilt line by line — the bureau's figure on the left, the figure from the source on the right.

  3. 0341 seconds

    Six agents read the file and say what they found

    The agents

    The worksheet reader recomputes 1.2244 from the bureau's own lines — the arithmetic ties. The loss run reader matches 20 of 20 claims and flags three. The payroll and class matcher ties 15 class lines to three audits, and the ownership checker finds an acquisition with no ERM-14. Then the mod rebuilder tags every claim.

    “Question and note drafter is waiting for you — 3 questions and the file note drafted · nothing sent.”

  4. 04Difference 1

    A medical-only claim, coded lost time

    Loss run reader

    Claim 24-0387, a palm laceration on ductwork, opens beside Quillmere's loss run valued 31 Aug 2026: $17,640 medical, $0 indemnity, 0 days lost, closed 19 Mar 2025. The unit report kept injury type 5. As lost time, all $17,640 counts as primary loss; as medical only it enters at 30% — $5,292 — under the experience rating adjustment.

    “Returned to light duty the next shift. A $2,400 indemnity reserve set at first notice was released on 3 Jan 2025; no indemnity was ever paid.” Its tag falls from +0.07 to +0.02 mod.

  5. 05What if

    Test the claim before arguing about it

    Renee Castellano · Underwriter

    On Claims, all 20 claims are ranked by their mod impact. Renee puts 24-0387 back to lost time in the what-if: its tag goes to +0.07, the rebuilt mod to 1.20 and the premium to $514,325 a year. Injury type, incurred and a subrogation recovery can all be tested; reset returns it to the loss run.

  6. 06Differences 2 and 3

    A stale reserve, and a reopened claim against the insured

    Mod rebuilder

    Claim 23-0216 sits on the worksheet at $31,500 from the first report; it closed on 6 Feb 2026 for $12,800, and the second report was filed after the worksheet was issued. That is −0.04. Claim 24-0077, a knee, reopened on 11 Mar 2026 and is now $15,300 against the worksheet's $8,200 — +0.03, a difference against the employer, shown just the same.

    The top four claims carry 61% of the losses in the mod — the argument starts with the longest bars.

  7. 07Difference 4

    Installers in the sales class

    Payroll and class matcher

    For 2024–25 the worksheet carries $418,000 of installer payroll under 8742, outside salespersons. Quillmere's revised final audit of 22 Jul 2026 moved it to 5537, HVAC installation, after Harlow Ridge disputed the first audit. Expected losses rise $4,096; the mod falls 0.01.

    “The payroll matcher reports the audit's class; it never re-classes payroll itself. Luis Ortega checked the job descriptions on 9 Oct.”

  8. 08Open

    An acquisition the bureau never heard about

    Ownership checker

    Harlow Ridge Holdings acquired Pell Creek Plumbing LLC, 100%, on 3 Mar 2025, and its 14 plumbers moved over on 1 June. No ERM-14 is on file. The Rule 3 tests point to combining Pell Creek's experience — an estimated 1.13–1.14 — but that estimate stays out of the rebuilt figure until the bureau rules.

    Who decides: “The bureau, on a signed ERM-14.”

  9. 09Drafted

    Three questions, each resting on its line

    Question and note drafter

    To Gavin Hale at Brennick & Hale, the ERM-14 for Pell Creek. To Quillmere's unit statistical reporting, through Gavin, a correction to 24-0387's injury type, confirmation of the 2023–24 second report and a 2024–25 payroll correction. To the bureau, a request for a revised rating for 1 Dec 2026. Renee edits, then sends.

    “Nothing is sent until you send it.”

  10. 10Signed

    Quote at 1.22 with the revision condition — and say why

    Renee Castellano · Owen Pryce

    The mod verification note records the four differences, their sources and the open ownership question. Renee picks the recommended decision — quote at the promulgated 1.22 with the mod-revision condition, tell the broker to expect a revised 1.15 — and signs. The difference is over $25,000 a year, so Owen Pryce, her manager, acknowledges before the quote goes to Gavin Hale.

Who it’s for

Built for everyone who touches a workers' comp quote.

The same account, seen by the five people who carry it — what they said before, and what they see now.

RC
Renee CastellanoSenior workers' comp underwriter, Southeast middle market
Underwriter
Before
“If the mod is wrong I'm either losing the account or under-pricing it for three years — and I never know which.”
Now
Sees every mod rebuilt beside the bureau's before quote, with each difference, its source and what it is worth in premium.
OP
Owen PryceWorkers' comp underwriting manager
Underwriting manager
Before
“Show me which claim, which report, and what the bureau will say.”
Now
Acknowledges any note where the mod question moves premium more than $25,000 a year, with the claim, the report and the source on one page.
TB
Tasha BellUnderwriting assistant · loss runs and ownership forms
Underwriting assistant
Before
“Half my week is getting the fifth-year loss run nobody sent.”
Now
Adds the loss runs when they arrive; the rebuild runs, and a missing ERM-14 turns into a drafted question.
LO
Luis OrtegaPremium auditor
Premium auditor
Before
“The audit moved the payroll. The unit report didn't.”
Now
Sees worksheet payroll beside the final and revised audits by class and year, and confirms the class himself.
GH
Gavin HaleProducer, Brennick & Hale Insurance Partners
Broker (guest)
Before
“Monica swears that cut never cost a day of work.”
Now
Gets specific questions that name the claim, the loss-run page and the form needed — and a quote that says which mod to expect.
Built on the engine

6 agents. Each with one job, and hard limits.

Six agents read the worksheet, loss runs, audits and ownership record and rebuild the mod; the underwriter decides and signs.

Worksheet reader

Reads the bureau's experience rating worksheet — NCCI or a state bureau's format: policy years and report levels, class lines, claims and the split point, W and B — and checks the printed mod against its own lines.

  • Never alters a bureau figure
  • Cites page and line for every value
Loss run reader

Reads prior-carrier loss runs in any layout — valuation date, status, medical and indemnity paid and reserved, days lost, reopen dates — and matches each claim to the worksheet.

  • Never infers a claim it cannot cite
  • Reports differences in both directions
Payroll and class matcher

Ties worksheet payroll to the final and revised audits by class and state, and reports payroll that differs or states missing from the rating.

  • Never re-classes payroll itself — it reports the audit's class
Ownership checker

Reads the submission, state filings and ownership records for changes in the last four years and applies the Rule 3 tests.

  • Never decides combinability — the bureau does
  • Estimates are labelled and kept out of the rebuilt mod
Mod rebuilder

Recomputes the mod from the sources with the worksheet's own parameters — medical-only claims at 30% in states with the experience rating adjustment — tags every claim with its mod impact and builds the bridge from the bureau's figure.

  • Never presents the rebuilt mod as official
  • Never prices the account
Question and note drafter

Drafts the questions to the broker, prior carrier and bureau, and the mod verification note, each citing the lines it rests on.

  • Never sends anything — the underwriter does
  • Never names a claimant
Workers' comp underwriter

Decides and signs. The agents propose; a named person decides.

Ask in plain words

Ask about any claim, class or difference

Anyone on the account can ask in plain words — or have it draft the questions. Every answer cites the worksheet line or loss-run page it rests on.

Why is claim 24-0387 worth +0.07 on the mod?

The worksheet carries it as lost time, so all $17,640 counts as primary loss: $17,640 ÷ $251,301 = +0.07. Quillmere's loss run shows $17,640 medical, no indemnity paid and 0 days lost, closed 19 Mar 2025. As medical only it enters at 30% — $5,292 — and its tag falls to +0.02. That one correction lowers the mod by 0.05.

What would the mod be if every correction is accepted?

1.15, from the bureau's 1.22: claim 24-0387 −0.05, claim 23-0216 −0.04, claim 24-0077 +0.03, payroll 2024–25 −0.01. If the bureau also combines Pell Creek Plumbing, the estimate is 1.13–1.14 — not in the figure until it rules. At 1.15 the standard premium is $492,895, $30,002 a year below 1.22.

Which claims are driving this mod?

Four claims carry most of it: 24-0019, service van rear-ended, $31,200, +0.09; 22-0131, fall from ladder, $27,900, +0.09; 25-0033, crush injury, $24,750, +0.09; 24-0077, knee, $15,300, +0.06. All four are lost time and three are above the $21,500 split point; they tie to the loss runs. The rebuilt mod is still 1.15 — above average — because of them.

Draft the questions for Gavin Hale and the bureau

Three are ready, each citing its line: the ERM-14 for Pell Creek Plumbing to Gavin Hale; unit report corrections to Quillmere through Gavin — injury type on 24-0387, the second report for 2023–24, and the 2024–25 payroll; and a request for a revised rating to the bureau. Nothing is sent until you send it.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

Mod rebuildThe bureau's mod and the rebuilt one on one ruler, the bridge between them, and the worksheet rebuilt line by line with the run log beside it.
Agents at workRebuilding from the loss runs, audits and filings — each agent's step shown with what it read and found.
A claim beside its loss runThe worksheet line and the prior carrier's loss run side by side, with the claim's mod impact before and after.
Payroll beside the revised audit2024–25 installer payroll in the sales class on the worksheet, and in 5537 on the revised final audit.
Claims by mod impactTwenty claims ranked by their share of the mod — primary, 13% of excess, and medical only at 30% — with the claims that differ from the worksheet marked.
What if…Change a claim's injury type, incurred or subrogation recovery and see its tag, the rebuilt mod and the premium move.
Payroll by class and yearWorksheet payroll beside the final audits for five classes and three policy years, with the payroll for the quote.
Ownership and entitiesWho owns what, the Rule 3 tests, the estimate if the bureau combines, and the timeline from the acquisition to the quote.
Questions for the broker and the bureauThree drafted questions, each naming the claim, report or audit line it rests on. Nothing is sent until the underwriter sends it.
Accounts before quoteEvery workers' comp quote due in the next three weeks, the bureau's mod and the rebuilt one on one small scale.
Mod verification noteThe differences and their sources, premium at each mod, and the decision — quote with the revision condition, quote flat, or hold.
Signed and acknowledgedThe underwriter signs; over $25,000 a year, the manager acknowledges, and both are on the activity trail.
Your rulesTolerances, loss-run freshness, the medical-only reduction, bureaus, ownership look-back and the manager referral.
Governance

Built for underwriting: cited, signed, and the bureau decides.

Every rebuilt figure cites its sourceEach line of the rebuild points to its worksheet line, loss-run page, audit page or filing. Click a difference to open the source beside the worksheet.
The quote uses the bureau's modThe rebuilt mod is labelled “rebuilt — not the promulgated mod” and recorded in the note. Quotes use the bureau's figure, with the revision condition when a difference is found.
Corrections are requested, never appliedUnit report and payroll corrections are asked of the reporting carrier and the bureau. Nothing on the worksheet is changed by the underwriting side.
Agents draft; the underwriter sends and signsEvery question and every note is a draft until the underwriter of record sends or signs it. Questions to the bureau go from the underwriter only.
The manager acknowledges large differencesWhen the mod question moves premium by more than $25,000 a year, the underwriting manager acknowledges the signed note before the quote goes out.
Every run, send and signature on the recordAgent runs, questions sent, signatures and acknowledgements are on the account's activity trail. Settings changes are versioned. No claimant names leave the claim view.
Configuration

Your underwriting rules, not ours

What counts as a difference, which bureaus, how far back to look and who signs are settings. Changes are versioned and on the audit trail.

SettingDefaultChoose from
Mod tolerance — show a difference when it moves the mod at least0.010.01 to 0.05
Claim value tolerance — any claim whose incurred differs by more$1,000$500 · $1,000 · $2,500
Loss-run freshness — ask for new loss runs when older than90 days60 · 90 · 120 days
Medical-only reduction — apply the 70% experience rating adjustment in states that use itOnOn · Off
Rating bureaus — worksheets read in each bureau's formatNCCI · NCRB · PCRB · WCIRB · NYCIRBand 6 more
Ownership look-back — ask for an ERM-14 on any change in4 years3 · 4 · 5 years
Refer to the manager when premium moves by more than$25,000 a year$10,000 · $25,000 · $50,000 a year
Questions to the bureauSent by the underwriter of record onlyUnderwriter
Connections

Works with the documents every workers' comp file already has

Experience rating worksheetsNCCI and state bureaus, each in its own format
Prior-carrier loss runsany carrier's layout, by valuation date
Final and revised auditspayroll by class code and state
Ownership recordsthe submission, state filings and ERM-14s
Rating rulesExperience Rating Plan, split points, classification manual
The underwriting filethe signed mod verification note
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
100%
of mods checked before quote
Every quote
not only when a broker complains
estimated
6min
to rebuild and explain a mod
By hand≈ 2 hours
With agents≈ 6 min
typical
1 in 3
mods carry a mistake, by one consultant's count
ModsWith an error

“demo” = seen in the working solution, on its sample account data · “target” = the design goal, measured in the live solution · “estimated” = our estimate · “typical” = published figures (Business Insurance, workers' comp audit reviews — about one in three mods contains a mistake, by one broker consultant's count; NCCI Experience Rating Plan — the three-year experience period, the formula, the experience rating adjustment and Rule 3 ownership changes). People, companies, carriers and accounts named on this page are fictional — characters and sample data in the working solution.

Questions

What workers' comp underwriters ask us.

What is experience mod verification?

Checking a workers' compensation experience mod against its sources before you quote: the bureau's experience rating worksheet against the prior carriers' loss runs, the final and revised audits, and the ownership record. Experience Mod Verification rebuilds the mod line by line beside the bureau's figure and explains every difference.

How does it rebuild the e-mod?

It uses the parameters printed on the worksheet — split point, W, B, expected loss rates and D-ratios — never assumed ones. It computes expected losses from audited payroll and actual primary and excess losses from the loss runs, with medical-only claims at 30% in states with the experience rating adjustment, and builds a bridge from the bureau's figure one difference at a time.

What is the mod-impact tag on each claim?

Each claim's share of the mod: its primary loss plus W times its excess, over expected losses plus ballast. It is printed on the claim — “+0.07 mod” — so the underwriter, the broker and the bureau argue about the claims that matter.

Does it replace the bureau's mod on the quote?

No. Quotes use the bureau's promulgated mod. The rebuilt figure is labelled as rebuilt, not official, and recorded in the note; when it differs, the recommended decision is to quote with the mod-revision condition and request the corrections from the prior carrier and the bureau.

Does it catch ownership changes and missing ERM-14s?

Yes. The ownership checker reads the submission, state filings and ownership records for changes in the last four years and applies the Rule 3 tests. It never decides whether experience combines — the bureau does, on a signed ERM-14 — and any estimate is kept out of the rebuilt mod.

Which rating bureaus does it work with?

Worksheets are read in each bureau's own format: NCCI, NCRB, PCRB, WCIRB, NYCIRB and six more, as set in Settings.

Do underwriters stay in control?

Yes. The agents read, rebuild and draft; the underwriter sends every question and signs the note. When the mod question moves premium by more than $25,000 a year, the underwriting manager acknowledges it before the quote goes out.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements and documents — your underwriting guidelines, your bureaus and a sample of past worksheets and loss runs — and it goes live once every quality gate has passed. We will walk you through it on your own accounts first.

See it on
your mods.

We'll run Experience Mod Verification on a sample of your own worksheets and loss runs.