- Before
- Answers 30–40 state-law questions a week for product, collections and licensing. “I can answer it for Texas in ten minutes. It’s the other fifty that take two days.”
- Now
- Asks once, reads 51 cited answers in under a minute, and spends her time on the states that need judgement.
One question, from product’s ask to counsel’s signature
Tuesday, October 13, 9:12. Product wants one late fee for the Flex Installment Loan, launching in February 2027. Here is what happens next, screen by screen, in the working solution.
- 019:12
The question, with the loan it is about
Rachel Okonkwo · Senior compliance analystTomás in product asks the question Rachel hears every week: what is the most we can charge for a late payment? She types it in plain words. The solution fills in the reference loan from Settings — consumer installment loan, unsecured, $5,000 over 36 months, payment $182.40, rules in force Oct 13, 2026 — so every state’s cap is worked out on the same payment.
“What is the maximum late fee on a consumer installment loan?”
- 02One click
“Ask every state” — and the map starts to fill
Rachel Okonkwo · Senior compliance analystRachel presses Ask every state. The research agent restates the question with its facts and scopes 51 jurisdictions — Larkhaven is licensed in all 50 states and DC. Then 51 state readers go to work in parallel, and the map fills west to east as each one finishes: 22 of 51 a moment later.
“51 state readers read 214 candidate passages, in parallel.”
- 0341 seconds later
Every answer read back against its passage
The agentsThe readers worked out each cap on the $182.40 payment, applying “whichever is greater / less” exactly as written. The citation checker read every answer back against its passage. Change watch found three changes inside 90 days, and the policy gap agent laid the lender’s fee policy over the answer. The last line is not an agent’s: Rachel decides what to save and send.
“Citation checker read every answer back against its passage — 58 passages · 58 supported · 0 removed.”
- 04Answered
Texas pulses: changed last month
Rachel Okonkwo · Senior compliance analystEight jurisdictions cap the fee at $10 or less on a $182.40 payment, six between $10.01 and $14.99, 21 between $15 and $25, nine above $25, and seven set no fixed cap — the fee is as agreed in the contract. Texas carries an amber ring. Rachel clicks it: 7 Tex. Admin. Code § 83.602 now allows 5% of the payment or $10, whichever is greater, from September 1, 2026. Colorado (Aug 1) and Illinois (Jul 1) changed too.
Texas · Sep 1, 2026 · $9.12 → $10.00
- 059:15
The passage the answer comes from, highlighted
Rachel Okonkwo · Senior compliance analystOpen the cited section and the Texas default-charge section reads like the page it is, with passage (b) highlighted and the September change shown as a redline. In the margin: the plain answer, the arithmetic, the citation checker’s verdict, and the two saved answers the change has made stale.
“Supported — the answer matches passage (b) word for word; the amount is quoted, not recalculated.”
- 06One toggle
Our policy, laid over the map
Policy gap agentCP-14 § 4.2 of Larkhaven’s Consumer Fee Policy says the late charge is 5% of the late installment, minimum $15. Turn on Our policy and the 14 jurisdictions where that minimum is above the state’s cap are outlined and hatched in red — every state in the two strictest bands.
“14 jurisdictions where our fee is above the cap.”
- 07Next
State by state, with every citation
Rachel Okonkwo · Senior compliance analystThe same answer as a 51-row table: the rule in plain words, the cap on $182.40, when the fee may be charged, the citation, the date it changed and how far CP-14’s $15 minimum sits above the cap — from $10.00 in Massachusetts to $1.50 in Minnesota. Filter to the 14 breaches or the three changes, and export it with citations.
- 08Drafted
The fix, drafted as an exception
Policy gap agentThe policy gap agent reads clause 4.2 against each state’s cap and drafts the fix for Schedule A: in those 14 jurisdictions the late charge is the lesser of the policy’s amount and the most the state’s rule allows. It also notes that the $25 returned payment fee in clause 4.4 is above the cap in 20 jurisdictions. It drafts; it does not change the policy.
Drafts only; counsel signs. Never edits a policy document.
- 099:18
Saved to the library, with counsel
Rachel Okonkwo · Senior compliance analystRachel saves the answer — “Maximum late fee — consumer installment loan”, 51 jurisdictions, 58 citations — and it replaces the June 2 version that went stale when Texas, Colorado and Illinois changed. It waits for counsel review; Tomás gets it once Hannah has reviewed it, as the review rule requires.
Counsel reviews every answer before it leaves compliance.
- 109:31
Counsel reviews, and signs
Hannah Lindqvist · Associate general counselHannah reads the answer, the 14-state table and the drafted exception, then signs the CP-14 § 4.2 exception. Nineteen minutes after the question was asked, product has one late-fee rule it can print, with a cap for every state that needs one — and the answer will mark itself stale the morning a rule underneath it changes.
“Signed by Hannah Lindqvist · Oct 13, 9:31”