SearchLoan Operations & Commercial Servicing

Loan Document Search

Loan document search that answers from the agreement as amended today, with the clause behind every sentence

Answers in seconds, with the clause that proves them.

See one case, screen by screen ↓
demo14sto a cited answer on a $60 million prepayment — fee, notice and consent
demo9citationsbehind a seven-sentence answer, each read back against its clause
demo2,968termscompared with the documents every night, across 212 facilities
target100%of answer sentences carry their clause and page
In short

What is Loan Document Search?

Search that answers servicing questions from a loan’s own documents — the credit agreement, its amendments, fee and side letters and notices — instead of returning a list of files. Loan Document Search gives a short answer in plain words, with the clause and page behind every sentence, so the servicing officer can check it before anything goes to a borrower or lender.

How to choose AI solutions for lending →

Updated

The problem

Why one borrower question takes half an hour

The agent is the single point of contact for a facility’s borrower and lenders, and the questions never stop: what is the prepayment fee, how much notice does the borrower owe, is there a SOFR floor, which lenders must consent. Every answer sits in a credit agreement that can run over 100 pages, changed by amendments that each rewrite a few sections — the margin, the soft call, the maturity.

So each answer means finding the file, the latest executed amendment, the section and its defined terms, then counting business days or working the interest by hand. Read the agreement without the latest amendment and the answer is wrong. Meanwhile the loan system that bills interest and amortisation can still hold a term the latest amendment replaced. A borrower told “no premium” when one applies, or a notice deadline missed by one business day, is hard to take back.

estimated≈ 30minto answer one document question by hand
typicalHoursto review a single commercial credit agreement by hand
typical$720Bof loans repriced by amendment in a year — each one changes the answer
Where a servicing officer’s week of document questions goes (working days)estimated
By hand3 days
With the solution0.7 days
  • Finding the loan file and the latest amendment0.6 → 0.1 d
  • Reading the section and its defined terms0.9 → 0.2 d
  • Checking which amendment changed the term0.5 → 0.1 d
  • Counting business days and working the amounts0.5 → 0.1 d
  • Writing and checking the reply0.5 → 0.2 d

Estimated split of one servicing officer’s working week spent answering questions from loan documents, by hand and with the solution, in working days.

How it works

How a question is answered

Six agents read every loan file, follow each amendment and check every sentence; the servicing officer reviews and sends.

What comes in
Questions inborrowers, lenders, bankers · against 4,906 executed documents
Agents at work
Loan file readerexecuted only, with pages
Then
Amendment trackereach section as amended
Then
Servicing answer agentone claim per sentence
Dates and amounts calculator
Then
Citation checker
Loan system checker
A person decides
Loan servicing officerreviews and sends
What comes out
Cited answer
Reply sent
System corrected
One case, step by step

One prepayment question, from inbox to reply

Halvorsen Cold Chain wants to prepay $60 million of its Term Loan B on Friday 30 October. Its CFO asks what it costs, how much notice the agent needs and whether any lender must consent. Here is what happens next, screen by screen, in the working solution.

  1. 01Tuesday morning

    Six questions waiting, each already drafted

    Elena Marsh · Loan servicing officer

    Elena opens the questions that reached agency services: six waiting, from borrowers, lenders and colleagues. Hannah Lindqvist’s prepayment question for Halvorsen Cold Chain is due today at 15:00. Each already has a drafted answer with its sources; Hannah’s has nine.

    “Target: answered the same business day · the officer sends every reply”

  2. 02One click

    Six agents read the loan file

    The agents

    She opens the question and the run plays in the thread. The loan file reader opens 23 executed documents — 412 pages, 640 sections, each with its page. The amendment tracker builds §2.11, §2.13 and §3.05 as amended, the answer agent drafts, and the dates and amounts calculator works the notice date on the U.S. Government Securities calendar.

    Citation checker: “9 citations confirmed · 1 sentence rewritten: breakage is certified by each lender, never estimated”

  3. 0314 seconds

    A short answer, every sentence cited

    Servicing answer agent

    Seven sentences, nine citations, as amended to 22 Jul 2026. No prepayment fee: the 1.00% premium applies only to a Repricing Transaction, and a prepayment from cash on hand and sale proceeds is not one. No lender consent: a voluntary prepayment is paid to the 14 Term Lenders pro rata. Each number opens the clause it rests on.

    “No fee, notice by 12:00 noon on Tuesday 27 October, and no lender consent.”

  4. 04See the chain

    The clause in force, and every version it replaced

    Amendment tracker

    Under the answer sits the amendment chain for the term that decided it. Amendment No. 3, §4, effective 22 Jul 2026, governs: a premium window to 22 Jan 2027. Beneath it, struck through, Amendment No. 2, §3(b) — replaced 22 Jul 2026 — and the original Credit Agreement §2.11(f), replaced 14 Feb 2025, each with its document and page.

    “Today the premium runs to 22 Jan 2027: a repricing before then costs 1.00%; a prepayment from cash on 30 Oct costs nothing.”

  5. 05As of 1 Mar 2025

    What the loan said then

    Elena Marsh · Loan servicing officer

    One click on the “as of” control moves the date. On 1 Mar 2025 Amendment No. 2 lights up as in force, Amendment No. 3 shows “Not signed until 22 Jul 2026”, and a one-line reading says what the loan said on that day — and that the loan system still shows that old window.

    “On 1 Mar 2025 Amendment No. 2 governed: a repricing before 14 Aug 2025 cost 1.00%. That window has closed — the loan system still shows it.”

  6. 06Open the clause

    The clause on its page

    Elena Marsh · Loan servicing officer

    Any source opens the executed document at its page with the clause highlighted — here Amendment No. 3 (Repricing and Extension), §4, page 3 of 18. Beside it, the clause as amended in three versions, a redline of what each amendment changed, and the two answers that have cited it.

    “Read from the executed PDF; page and section kept for every passage. Drafts and markups in the file are never cited.”

  7. 07The working

    Dates and amounts, line by line

    Dates and amounts calculator

    The notice date is Fri 30 Oct less three U.S. Government Securities Business Days: Tue 27 Oct, 12:00. Accrued interest is $60,000,000 × 6.6214% × 30/360 = $331,070.00. Applied in direct order of maturity, the prepayment covers all 17 remaining quarterly instalments ($20,187,500) and $39,812,500 of the final payment, leaving $398,750,000 outstanding.

    The one condition: if the money came from a new, cheaper term loan, the 1.00% premium would apply — $600,000.

  8. 08Open the loan file

    The loan as amended — and two terms the system has wrong

    Loan system checker

    The loan file shows the amendment chain from the 2023 Credit Agreement to Amendment No. 3, and every term as amended today with the clause that sets it. The loan system still holds a soft call ending 14 Aug 2025 and a maturity of 15 Mar 2030. Amendment No. 3 changed both, to 22 Jan 2027 and 15 Mar 2031.

  9. 09Sent for approval

    Corrections go to loan operations

    Grace Whitfield · Loan operations supervisor

    Elena sends both corrections to loan operations. The nightly check found nine differences across eight facilities, each with the clause and what it costs — a repricing before 22 Jan 2027 would be billed without its premium; Saltmarsh’s interest is overbilled at the old margin by about $180,000 a quarter. Grace approves every change; no agent touches the loan system.

    “Corrections go to loan operations; nothing changes the system without approval.”

  10. 10Reviewed and sent

    Hannah gets a checked reply

    Elena Marsh · Loan servicing officer

    The reply is drafted from the checked answer: fee, notice, consent, and what to pay on the day, with the sections named in plain words. Elena reads it, keeps it as a draft or sends it from her own mailbox, copying Marcus Bell. The clauses behind each paragraph go to the servicing notes with the reply.

    “Drafted from the checked answer. The clauses behind each paragraph go to the servicing notes with the reply; you send it.”

Who it’s for

Built for everyone who answers for the loan.

The same prepayment question, seen by the people who carry it — what their week looked like, and what it looks like now.

EM
Elena MarshAgency services, Ashgrove Bank
Loan servicing officer
Before
Services 38 facilities and fields 20–30 questions a day; each one starts with finding the right page in the right amendment.
Now
Opens each question with a cited answer already drafted, checks the clauses and the working, and sends the reply herself.
GW
Grace WhitfieldApproves loan system corrections
Loan operations supervisor
Before
Terms are keyed once and amended by hand, so the system that bills can disagree with the signed amendment.
Now
Gets each difference the morning after it appears, with the system value, the amended term, the clause and what it costs.
TR
Tomás RuizLender register, assignments, consents and votes
Agency services associate
Before
Rebuilds who must consent every time a lender trades out of a facility.
Now
Asks the loan’s documents which lenders must consent, and sees the 14 Term Lenders and their holdings in the loan file.
MB
Marcus BellCorporate banking
Relationship manager
Before
Forwards a client question and waits, with a call on the calendar.
Now
Asks in plain words and sees the answers for his own clients; on the Halvorsen prepayment he is copied on the reply to Hannah.
RC
Renée CastilloOwns the agency book
Head of loan servicing and agency
Before
Owns 212 facilities, the response times and the audit findings — and every answer her team gives.
Now
Sees the whole book — outstanding, lenders, last amendment, documents read and where the loan system differs — with 17 facilities amended in the last 90 days.
Built on the engine

6 agents. Each with one job, and hard limits.

Six agents read every loan file, follow each amendment and check every sentence; the servicing officer reviews and sends.

Loan file reader

Reads every executed agreement, amendment, letter and notice; splits each into sections with page numbers and defined terms.

  • Never indexes an unsigned draft as an executed document
  • Keeps the page and section of every passage
Amendment tracker

Builds each section as amended: which amendment last changed it, from when, and every earlier version — and answers “as of” any date.

  • Never treats an amendment as effective before its effective date
  • Never merges two versions of a clause
Servicing answer agent

Answers in plain words from the as-amended text, leading with the short answer, one claim per sentence, each with its clause.

  • Never answers from memory or market practice
  • Says when the documents do not answer and names the closest clause
  • Never sends anything to a borrower or lender
Citation checker

Reads every sentence back against the clause it cites and removes or rewrites any the clause does not support.

  • Never adds a source the answer agent did not use
Dates and amounts calculator

Counts business days on the facility’s calendar and works interest, premiums and where a prepayment goes, with the working shown.

  • Never rounds a figure
  • Never estimates a lender’s breakage
Loan system checker

Compares the loan system’s terms with the version on top of each amendment chain, every night and whenever an amendment arrives.

  • Never changes the loan system
  • Corrections go to the loan operations supervisor
Loan servicing officer

Reviews and sends every reply. The agents propose; a named person decides.

Ask in plain words

Ask about any loan, clause or amendment

Ask in plain words — or tell it what to draft. Every answer carries its citations, and nothing goes out until you send it.

What did Amendment No. 3 change for Halvorsen?

Three terms, all effective 22 Jul 2026: the margin from 3.25% to 3.00%; the soft call reset, 1.00% on a repricing to 22 Jan 2027; and the maturity from 15 Mar 2030 to 15 Mar 2031. The loan system still holds the old soft call and maturity.

Where else does the loan system disagree with the documents?

Nine terms on eight facilities, from last night’s check. Two are on Halvorsen — soft call end and maturity. The one that costs most today is Saltmarsh’s margin, billed at 4.25% instead of 4.00% since the Q2 certificate: about $180,000 a quarter.

Which lenders must consent to extend Halvorsen’s maturity again?

Each Term Lender whose loan is extended — a full extension needs all 14; Required Lenders cannot do it alone. Calder Point Credit Partners is the largest at $52,500,000.

Draft the reply to Hannah Lindqvist

Drafted from the checked answer — fee, notice, consent and what to pay on 30 Oct, with the sections named in plain words. Nothing is sent until you press send.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

Ask the loan documentsQuestions waiting on the left, the cited answer in the middle with the amendment that governs it, and every source on the right — with the loan system flag above them.
The agents at workEach step runs in the thread with what it found: 23 documents opened, sections built as amended, the answer drafted, the dates worked, every sentence checked.
The amendment chainAmendment No. 3, §4 governs; Amendment No. 2, §3(b) and the original §2.11(f) sit beneath it, struck through, each with its document and page.
As of any dateMove the date back to 1 Mar 2025 and the version in force that day lights up, with a one-line reading of what the loan said then.
The workingNotice date, accrued interest, instalments covered, final payment and the amount outstanding after — each line with its arithmetic.
The clause on its pageThe executed amendment at page 3 of 18 with §4 highlighted, the clause’s three versions, a redline, and the answers that cited it.
The reply, reviewed before it goesDrafted from the checked answer, with the sections named in plain words. The officer keeps it as a draft or sends it from her own mailbox.
The loan fileThe amendment timeline, every term as amended today with the clause that sets it, the loan system check and the 14 Term Lenders.
Every questionWho asked, which loan, when it came in, when it is due — each with an answer drafted from the loan documents before anyone opens it.
The agency book212 facilities and $38.6 billion of commitments: role, outstanding, lenders, last amendment, documents read and loan system status.
Loan system checkWhere the loan system and the documents disagree — the system value, what the documents say, the clause and what it costs.
Servicing notesAnswers saved to a loan with their sources and who saved them — re-checked when a later amendment changes the clause.
Your desk’s rulesAnswer rules, documents searched, business-day calendars, the loan system check and who approves a correction.
Governance

Built for agency work: cited, checked, sent by a person.

Every sentence carries its clause and pageThe citation checker reads each sentence back against its clause. A sentence it cannot tie to a clause is removed before the answer is shown.
The term as amended, on the date askedAnswers follow the amendment chain: the version in force on the date asked, with every earlier version shown struck through. No amendment counts before its effective date.
Executed documents onlyDrafts, markups and term sheets stay in the loan file but are never cited. The documents decide — never market practice or memory.
Agents draft; a person sendsOnly the servicing officer sends a reply to a borrower or lender. Each question, the clauses returned and what was sent are logged, and the clauses behind each reply go to the servicing notes.
The loan system is never changed by an agentThe nightly check reads the loan system and flags each difference with its clause. Every correction needs the loan operations supervisor’s approval.
Access follows the agency teamSide letters and fee letters are searched, and shown only to people on the agency team for that loan. A relationship manager sees answers for their own clients only.
Configuration

Your agency desk’s rules, not ours

How answers are made, which documents count, which calendars dates are worked on, and who approves a loan system correction — all settings.

SettingDefaultChoose from
Every sentence carries its clause and pageOnOn · Off
Show the amendment chain under each answerOnOn · Off
Say when the documents do not answerOnOn · Off
Executed documents only (drafts and markups never cited)OnOn · Off
Calendar for Term SOFR loansU.S. Government Securities Business DaysU.S. Government Securities Business Days · New York banking days
Calendar for payments and base rate loansNew York banking daysNew York banking days · U.S. Government Securities Business Days
Loan system checkNightly at 02:00Nightly at 02:00 · Every 6 hours · Hourly
Who approves a correctionLoan operations supervisorLoan operations supervisor · Loan operations supervisor + second approver
Connections

Works with the loan files and systems you already run

Credit agreements and amendmentsevery executed agreement, amendment and joinder, with pages
Notes, fee letters and side letterssearched, and shown only to the loan’s agency team
Your loan systemthe terms it bills from, read only and checked nightly
The agency mailboxquestions in by email; replies sent from your own mailbox
Business-day calendarsU.S. Government Securities Business Days and New York banking days
Servicing proceduresyour agency services manual — used for how, never for what the loan says
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
14s
to a cited answer, against about half an hour by hand
By hand≈ 30 min
With agents14 s
target
100%
of answer sentences carry their clause and page
7 of 7 sentences
9 citations, each checked
typical
$720B
of loans repriced by amendment in a year — each one changes the answer
Original termsAs amended

“demo” = seen in the working solution, on its sample agency book · “target” = the design goal, measured in the live solution · “estimated” = our estimate · “typical” = published figures (Morningstar LSTA US Leveraged Loan index fund report, N-CSR FY2025 — $720B of spread-cutting amendments, Oct 2024–Sep 2025; Zuva, commercial loans — hours to review a single agreement by hand). People, companies and loans named on this page are fictional — characters and sample data in the working solution.

Questions

What agency and servicing teams ask us.

What is loan document search?

Search that answers servicing questions from a loan’s own documents — the credit agreement, its amendments, fee and side letters and notices — instead of returning a list of files. Loan Document Search gives a short answer in plain words, with the clause and page behind every sentence, so the servicing officer can check it before anything goes to a borrower or lender.

How does it handle amendments?

The amendment tracker builds every section as amended: which amendment last changed it, from what date, and each earlier version. Answers use the version in force on the date asked, and show the earlier versions beneath it, struck through. An “as of” control shows what the loan said on an earlier date.

Does it answer from market practice when the agreement is silent?

No. The answer agent answers only from the executed documents. If they do not answer the question, it says so and names the closest clause. Drafts, markups and term sheets are never cited.

How does it work out notice dates, interest and prepayments?

The dates and amounts calculator counts business days on the facility’s calendar — U.S. Government Securities Business Days for Term SOFR loans, New York banking days for payments — and works interest, premiums and where a prepayment goes, with every line of the working shown. It never rounds a figure and never estimates a lender’s breakage; each lender certifies its own.

Does it change our loan system?

No. The loan system checker reads the terms the system bills from and compares them with the documents every night and whenever an amendment is added. Each difference goes to loan operations with its clause; the loan operations supervisor approves every correction.

Do people stay in control of what is sent?

Yes. The agents draft; only the servicing officer sends a reply, from their own mailbox, after reviewing it. Side letters are shown only to the loan’s agency team, and relationship managers see answers for their own clients only.

Which documents does it read?

Every executed agreement, amendment, joinder, fee and side letter, notice and certificate in the loan file, each split into sections with its page and defined terms. When a new executed amendment is added, the chains it touches are rebuilt and saved answers that cited the old text are re-checked.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements and documents — a sample of your executed loan files and your servicing procedures — and it goes live once every quality gate has passed. We will walk you through it on your own loans first.

See it on
your loan files.

We’ll run Loan Document Search on a sample of your own executed agreements and amendments.