Claims Operations

Every first notice of loss read, scored and routed to the right adjuster within the hour.

Every coverage question answered from the policy wording, with a cited letter drafted for counsel.

Every open claim’s reserve tested against its file each quarter, with gaps explained before anyone asks.

Every suit summarised and every legal bill checked against your guidelines before it is paid.

Every regulator and policyholder complaint answered on time, with a reply drafted from the claim file.

Every closed claim file tested against your best practices and state rules, not a small sample.

Adjusters ask any handling question and get an answer from your manuals, rules and the file, with its source.