WorkflowClaims Operations

Reserve Review

Reserve Adequacy Review

Every open claim’s reserve tested against its file each quarter, with gaps explained before anyone asks.

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WorkflowDocuments in; a checked, signed result out.
5specialist agents
4kinds of input
Soonfilm in production
The problem

Why it matters

Reserve reviews cover a sample of large claims; stale and short reserves elsewhere surface as adverse development that actuaries and auditors question months later.

What it does

How the solution handles it

Five agents summarise the latest facts in each open file, estimate exposure from bills, damages and limits, compare the case reserve with similar claims, flag stale or short reserves and write a cited rationale. A claims manager approves every reserve change, feeding statutory Schedule P and IFRS 17 reporting.

How it works

How a reserve review moves

Five specialist agents summarise, estimate, compare and explain each open claim; a claims manager approves every reserve change.

What comes in
Open files in4 sources · notes, reports, history, guidelines
Agents at work
File summariserlatest facts
Then
Exposure estimatorbills, damages, limits
Then
Reserve gap finderstale or short
Development analystvs. similar claims
Then
Rationale writercited reserve note
A person decides
Claims managerapproves changes
What comes out
Reserve change list
Cited rationale
Approval trail
In and out

What it reads, and what it hands back.

What goes in

  • Open claim files and notes
  • Medical, repair and damages reports
  • Payment and reserve history
  • Reserving guidelines

What comes out

  • Reserve change list with rationale
  • Cited reserve note per claim
  • Development watch list
  • Audit trail of approvals

Who uses it

CMClaims managersAAdjustersRAReserving actuariesIAInternal audit
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
100%
of open claims reviewed each quarter, not a sample
Open claims reviewed
target
10min
per claim, from file to a cited reserve note
By hand45–60 min
With agents≈ 10 min
target
Every
reserve change carries its reasoning and source pages

“Target” = design goal, measured in the live solution · agents = the live solution’s configuration

Built on the engine

5 specialist agents. One person decides.

File summariserwhat changed since last review
Exposure estimatorbills, damages and limits
Reserve gap finderstale, short or overstated
Development analystagainst similar closed claims
Rationale writercited note for each change
Claims managerapproves changes

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