WorkflowClaims Operations

Coverage Letters

Coverage Analysis & Letters

Every coverage question answered from the policy wording, with a cited letter drafted for counsel.

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WorkflowDocuments in; a checked, signed result out.
6specialist agents
4kinds of input
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The problem

Why it matters

Coverage analysis means assembling the right policy forms and endorsements, reading the complaint and writing the letter by hand — days per claim, and one missed endorsement weakens the position.

What it does

How the solution handles it

Six agents assemble the policy as issued with every endorsement, read the allegations, map each fact to the wording, check exclusions and conditions, find past positions on similar facts and draft the letter with every statement cited. Coverage counsel decides the position and signs.

How it works

How a coverage question moves

Six specialist agents assemble the policy, map facts to wording and draft the letter; coverage counsel decides the position and signs.

What comes in
File in4 kinds of record · policy, complaint, notes, positions
Agents at work
Policy assemblerforms + endorsements
Allegation readercomplaint, demand
Then
Coverage mapperfacts to wording
Then
Exclusion checkerexclusions, conditions
Precedent finderpast positions
Then
Letter drafterROR or position
A person decides
Coverage counseldecides and signs
What comes out
Reservation of rights
Coverage chart
Signed letter
In and out

What it reads, and what it hands back.

What goes in

  • Policy, forms and endorsements
  • Complaint or demand letter
  • FNOL and adjuster notes
  • Prior coverage positions

What comes out

  • Draft coverage letter (ROR or position)
  • Coverage chart: facts to wording
  • Issues list for counsel
  • Signed letter on file

Who uses it

CCCoverage counselCCComplex claims adjustersCMClaims managersPCPanel counsel
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
2hrs
from claim file to a cited coverage letter draft
By hand2–3 days
With agents≈ 2 hrs
target
100%
of letter statements cited to a policy form and page
Statements cited
target
21days
NAIC model window to accept or deny after proof of loss, tracked

Source: NAIC Model Regulation 902 (21 days after proof of loss; varies by state) · “Target” = design goal, measured in the live solution · agents = the live solution’s configuration

Built on the engine

6 specialist agents. One person decides.

Policy assemblerpolicy as issued, every form
Allegation readerwhat is alleged, and when
Coverage mappereach fact to its wording
Exclusion checkerexclusions, conditions, limits
Precedent finderpositions on similar facts
Letter drafterevery statement cited
Coverage counseldecides and signs

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