VoC for Education
An Agentic Voice of Customer (VoC) Intelligence that transforms student and stakeholder experience across every education journey.
Why Education Institution Struggle During Experience Breakdowns
From student signals to academic and administrative action, institutions lack a unified intelligence layer to manage experience, access, and accountability at scale.
62%
Digital Experience Breakdowns
LMS outages, portal issues, online exams, enrollment system failures.
33%
Complaints
Admissions delays, fee issues, grading concerns, support gaps.
3-6 Days
Slow Issue Resolution
High AHT, multiple handoffs, manual case tracking.
<10%
Experience Blind Spots
Student feedback, emails, chats, calls, social mostly unstructured.
<1000%
Interaction Volume Spikes
Admissions cycles, exam results, fee deadlines overwhelm support.
Institutions Don’t Need More Feedback. They Need Faster Action
Legacy Education VoC
5-10% survey response rate
Feedback captured only after dissatisfaction.
No real-time visibility into student issues.
Slow, manual grievance handling.
Typical AI Tools
Basic sentiment and keyword tagging.
No academic or administrative context.
No automated triage or intervention.
Issues handled case by case Scenario.
Agentic VoC Intelligence
100% feedback capture across learning journeys.
Real-time reasoning for Academic, Administrative, and Student Support teams.
Auto-triage, intelligent routing, and resolution.
AI-driven insights at institutional scale.
Policy-aligned, auditable workflows.
Botminds Agentic Education Intelligence
AI agents that capture, understand, and act across the full student journey.
100% Capture
Every student signal across channels. Zero blind spots.
Deep Understanding
Detect intent, urgency, sentiment, and academic or access risk.
Smart Clustering
Auto-group themes and issues. Prioritized by risk and volume.
Actionable Insights
Daily clarity for Academic Affairs, Admin, and Student Services.
Autonomous Action
Auto-route, escalate, and track closure end to end.
Calls, emails, LMS messages, portal tickets, feedback forms
Attendance, grades, course issues, fee concerns, access and login problems
Recurring pain points, course-level hotspots, high-risk student clusters
Top drivers, root causes, turnaround trends, department-wise breakdowns
Measurable Student
& Institutional Impact
From student feedback to complaint resolution for Voice of student operation.
Faster, Frictionless Resolution
Student and parent issues resolved without delays or repeat follow-ups.
Lower Cost-to-Serve
Reduced support volume, fewer re-opened cases, less manual handling.
Streamlined Complaint Handling
Captured, understood, and routed instantly.
Stronger Communication
Clear, proactive updates on admissions, academics, and services.
Improved Trust & Loyalty
Students feel heard, supported, and valued.
Robust Regulatory Compliance
Consistent, auditable handling of complaints and sensitive cases.
How it works
Enterprise-grade intelligence in five seamless steps
Listen
Capture student and stakeholder signals across academic and administrative touchpoints.
Understand
Identify issue type, student context, urgency, and learning impact.
Decide
Prioritize actions using SLAs, academic policies, and service rules.
Act
Auto-route cases, trigger resolutions, and notify stakeholders.
Learn
Continuously improve student experience and institutional outcomes.
Omni - Channel Ingestion
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Chat
Email
Social Media
Video
SurveysCognitive processing layer
LLM Gateway
Multi-agent Cognitive Engine
ListeningUnderstandingReasoningActionNarrative
Continuous LearningAutonomous Workflows
Self-healing Workflows
Auto-triage & Routing
Cross-team EscalationsExperience Intelligence
Dashboards
Alerts & Briefs
Analytics
Co-pilot
Cockpit
Decision & Action APIsFrom Signals to Operational Action
Closed-Loop
Passenger
Experience
Engine
Chancellor/VC/ Dean
Improved Experience Consistency → Stronger Institutional Confidence.
Students / Parents
Feel informed → Trust increases.
Governance & Compliance Teams
Early Issue Detection → Reduced Accreditation Risk.
Digital / Experience Teams
Unified Feedback → Better Learning Journey Improvements..
Academic & Administrative Operations
Fewer Manual Interventions → Higher Operational Efficiency.
Student Services / Helpdesk
Lower workload → Faster Case Resolution.
Enterprise-grade
Everything
ISO 27001:2013 Certified
SOC 2 Type II Certified
GDPR Compliant