Agentic Voice of Customer (VoC) Intelligence
An Agentic Voice of Customer Platform that unifies customer feedback, analyzes sentiment with AI, and drives action-ready workflows for continuous improvement.
AI agents that autonomously discover,
diagnose, recommend, and act
From feedback to action – complete intelligence for modern VoC programs
Listen Everywhere
Tap into every voice — from surveys to social media, support calls to chat — and never miss a signal across customer touchpoints.
One Source of Truth
All feedback stitched together.No more spreadsheets, no more silos. Just a single view of what customers feel.
Insights That Find You
AI highlights sentiment shifts, reveals root hidden problems. You don't hunt for insights - they surface automatically.
Understand Journeys, Not Just Comments
See feedback in context.Which segment is struggling?
Act, Don't Just Analyze
Turn insights into outcomes: close-the-loop with design reviews, auto-route issues, and track resolution.
Ask the Copilot
Type a question, get an answer: "What changed this month?" Why are renewals at risk? Get answers, recommendations, and next steps.
More Features to Enhance Your Experience
Tailored for Advanced User Needs
Explore additional tools and functionalities designed to streamline your workflow.
Multi Agent Feedback Intelligence
AI agents that work together to understand every customer signal fast, deep, and in context.
Work in tandem to process calls, chats, emails, and transcripts in real time.- Decode sentiment, urgency, intent, and emotion with pinpoint accuracy.
- Map feedback to customer journey, history, and service context.
Transform Customer Feedback into Action
VoC Intelligence Built for Your Industry
Customer experience isn't one-size-fits-all. Our agentic VoC adapts to the voices that matter in your world.
VoPax - Voice Of Passengers
Every voice matters. Every flight gets better. Proactively capture feedback in real-time to enhance passenger experience at every touchpoint.
VoC - Voice of Consumers
Hear every user. Power better service. Streamline issue resolution and build customer trust with real-time feedback loops.
VoS - Voice of Shoppers
Hear every customer. Personalize every touchpoint. Deliver seamless shopping journeys powered by feedback-driven insights.
VoP - Voice of Patients
Hear every patient. Humanize every interaction. Ensure quality, empathy, and timely care through always-on patient feedback.
VoS - Voice of Students/Educators
Hear every learner. Transform every classroom. Enable institutions to adapt faster with real-time student sentiment tracking.
Hear from our customers
Real results, real voices see how industry leaders are transforming experiences with Botminds VoC.
One of Dubai's Utilities Department
“With Botminds Voice of Customer platform, we now capture and analyze every piece of customer feedback from surveys to social media in near real time. The AI-driven insights have helped us identify issues before they escalate and continuously improve our service delivery.”
- CX Team
One of the largest Air Carriers
“Through Botminds VOC, we now understand passenger sentiment with greater clarity, thanks to automated feedback aggregation across calls, surveys, and digital channels. AI insights reveal improvement areas before they turn into complaints, allowing us to elevate service standards steadily and proactively.”
- Passenger Experience Team
One of the largest E-commerce Companies
“With Botminds VOC, feedback from across our platform is automatically synthesized and surfaced in a way that's easy to act on. The AI flags emerging issues before they scale, enabling faster resolutions, better seller coordination, and continuous leaps in customer experience.”
- Member Experience Team
Security & Compliance
ISO 27001:2013 Certified
SOC 2 Type II Certified
GDPR Compliant