VoC for Banking
An Agentic Voice of Customer (VoC) Intelligence that transforms customer experience across every banking journey.
Why Banks Struggle During Customer Experience Break
From customer signals to frontline action, banks lack a unified intelligence layer to manage experience, risk, and
compliance at scale.
60%
Digital Experience Breakdowns
App downtime, failed logins, payment errors frustrate customers.
32%
Complaints
Transaction disputes, charges, loan servicing, card issues.
2-6 Days
Slow Issue Resolution
High AHT, multiple handoffs, manual investigation.
<10%
Experience Blind Spots
Calls, chats, emails, branch notes, social mostly unstructured.
<1200%
Interaction Volume Spikes
Outages, fraud alerts, regulatory events overwhelm contact centers.
Banks Don't Need More Data. They Need Faster Resolution
Legacy Education VoC
5-10% survey response rate
Feedback captured only after escalation.
No real-time visibility into customer issues.
Slow, manual complaint handling.
Typical AI Tools
Basic sentiment and keyword tagging.
No account, transaction, or risk context.
No automated triage or resolution.
Investigations handled case by case.
Agentic VoC Intelligence
100% feedback capture across banking journeys.
Real-time reasoning for CX, Operations, Risk, and Compliance teams.
Auto-triage, intelligent routing, and case recovery.
AI-driven insights at enterprise scale.
Compliance-ready, auditable workflows.
Botminds Agentic Banking Intelligence
AI agents that capture, understand, and act across the full customer journey.
100% Capture
Every customer signal across channels. Zero blind spots.
Deep Understanding
Detect intent, urgency, sentiment, fraud signals, and regulatory risk.
Smart Clustering
Auto-group themes and issues. Prioritized by risk and volume.
Actionable Insights
Daily clarity for CX, Operations, Risk, and Compliance teams.
Autonomous Action
Auto-route, escalate, and track closure end to end.
Calls, chats, emails, branch interactions, complaints
Disputes, failed payments, account access, KYC issues, suspicious activity
Recurring complaint drivers, product hotspots, high-risk clusters
Top drivers, root causes, SLA trends, segment and channel breakdowns
Measurable Customer
& Operational Impact
From insight to action, complete intelligence for modern banking operations.
Faster, Frictionless Resolution
Customer issues resolved without delays or repeat follow-ups.
Lower Cost-to-Serve
Reduced call volumes, fewer re-opened cases, less manual effort.
Streamlined Complaint Handling
Captured, understood, and routed instantly.
Stronger Communication
Clear, proactive updates on cases, disputes, and service requests.
Improved Trust & Loyalty
Customers feel heard, supported, and valued.
Robust Regulatory Compliance
Consistent, auditable handling of complaints and sensitive cases.
How it works
Enterprise-grade intelligence in five seamless steps
Listen
Capture customer signals across digital, branch, and service journeys.
Understand
Identify issue type, account context, urgency, and risk.
Decide
Prioritize actions using SLAs, impact, and regulatory rules.
Act
Auto-route cases, trigger resolutions, and notify customers.
Learn
Continuously improve service quality, risk controls, and CX outcomes.
Omni - Channel Ingestion
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Chat
Email
Social Media
Video
SurveysCognitive processing layer
LLM Gateway
Multi-agent Cognitive Engine
ListeningUnderstandingReasoningActionNarrative
Continuous LearningAutonomous Workflows
Self-healing Workflows
Auto-triage & Routing
Cross-team EscalationsExperience Intelligence
Dashboards
Alerts & Briefs
Analytics
Co-pilot
Cockpit
Decision & Action APIsFrom Signals to Operational Action
Closed-Loop
Passenger
Experience
Engine
Operations & Back Office
Fewer Manual Reviews → Higher Operational Efficiency.
CEO/COO
Improved Service Reliability → Stronger Brand Confidence.
Risk & Compliance Teams
Early Issue Detection → Reduced Regulatory Exposure.
Digital / CX Teams
Unified Feedback → Better Journey Optimization.
Customer Service / Contact Center
Lower workload → Faster Case Resolution.
Customers
Feel informed → Trust increases.
Enterprise-grade
Everything
ISO 27001:2013 Certified
SOC 2 Type II Certified
GDPR Compliant