WorkflowProcurement & Strategic Sourcing

Statement of Work Review

SOW review you work through with the agents — every clause checked, every fix cited, before anyone signs

Vague scope and off-card rates fixed before signature, not paid for in change orders.

See one case, screen by screen ↓
demo46checksrun on a 14-page SOW — 37 passed, 9 open, each with a proposed fix and its source
demo11,200$taken off the price: one Principal billed $35 an hour above the MSA rate card, over 320 hours
demo145,120$of cash moved from signature to accepted deliverables on the same SOW
target2daysfrom a SOW arriving to approval-ready, not nine
In short

What is Statement of Work Review?

Statement of Work Review is SOW review software for services procurement. Seven agents read every services SOW before signature, check its scope, rates, payments and legal terms against the MSA, the rate card, the procurement playbook and the requester's brief, and propose a cited fix for each problem. The buyer works through the findings with the agents; counsel decides legal wording and the budget owner approves and signs.

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Updated

The problem

Why a SOW gets signed with the problems still in it

The SOW is usually the supplier's Word file, on the supplier's template, with the supplier's assumptions. The buyer has a day or two of spare time to read it against an MSA of 60 to 120 pages, a rate card kept in a spreadsheet exhibit, a procurement playbook and the budget owner's brief — and to spot anything non-standard before pulling counsel in by email. Approvers further up the delegation of authority see the value on a PDF, not the content.

What gets missed comes back after signature. “Support the transformation” instead of deliverables with an acceptance test turns a fixed fee into a stream of change orders. A role billed above the card hides in a price build-up nobody re-adds. Forty percent on signature leaves before anything is delivered, deemed acceptance removes the buyer's lever, and the supplier keeps the IP or touches personal data with no data-processing terms. Later, a milestone invoice is paid before acceptance and a change order pays again for work already in scope.

typical8.6%of contract value lost on average to weak contracting
typical39%of the $303B flowing through vendor management systems is bought under SOWs
demo61%of the sample company's SOWs signed with an unmeasurable deliverable had a change order, against 18% of the rest
Where a SOW's review days goestimated
By hand9 days
With the solution1.9 days
  • Finding the MSA, rate card and request it belongs to1 → 0.1 d
  • Reading scope and deliverables against the brief2 → 0.3 d
  • Re-adding the price and checking rates and expenses1 → 0.1 d
  • Payments, acceptance, IP, data and notice against the playbook2 → 0.4 d
  • Chasing counsel and the supplier by email2 → 0.6 d
  • Approval summary and the delegation-of-authority chain1 → 0.4 d

Estimated split for a typical services SOW, from arrival to approval-ready, by hand and with the solution. The working solution's sample company shows a median of 9.0 days before and 1.6 days in Q3.

How it works

How a SOW gets to signature

Seven agents read every SOW, test its scope, rates, payments and terms, re-check each finding and propose the fix; people decide and sign.

What comes in
SOWs inevery services SOW · Word, PDF, scans, with the MSA, rate card and request
Agents at work
Intake agentclauses and links
Then
Scope agentmeasurable deliverables
Rate agentagainst the rate card
Payment agentpaid on acceptance
Terms agentMSA and playbook
Then
Checker agentre-computes blind
Then
Routing agentapprovals, then delivery
A person decides
Buyer, counsel, budget ownerdecide every change and sign
What comes out
Signed SOW, measurable
PO with payments on acceptance
Change orders tested
One case, step by step

One SOW, from the supplier's draft to a signed PO

Arcturus Consulting sends Kestrel & Vane Group a $480,000 fixed-fee SOW for digital transformation support in the Distribution division, against Tomás Ferreira's request and a $500,000 budget line. Here is how Maren Holt, a services procurement buyer, works it through with the agents, screen by screen, in the working solution.

  1. 01Thursday morning

    Her agents have already said what needs her

    Maren Holt · Services procurement buyer

    Maren's Today screen: 12 SOWs in review worth $5.32M, 4 waiting for her, 7 high-severity notes open, each with a proposed fix, and $708,900 protected in Q3. Beside the list, her agents talk to her. The routing agent has ranked the morning; overnight, the checker agent re-checked a change order from Tessaline Studio and found 8 of its 20 assets already in the signed scope.

    Routing agent: “Morning, Maren. 4 SOWs wait for you; the first is due today. Arcturus is the biggest: 3 high notes on $480,000.”

  2. 02Start with Arcturus

    The SOW as a document, with the agents' notes in the margin

    Maren Holt · Services procurement buyer

    SOW-2026-0418 opens as the supplier wrote it, clause by clause. Next to each problem clause sits a note: scope too vague, key people not named, rate above the rate card. The top bar shows $480,000 against a $500,000 budget, fixed fee with 40% on signature, 16 weeks, and 46 checks run: 37 passed, 3 high, 4 medium, 2 low open. The intake agent has already linked MSA-AC-2024-07, its rate card Exhibit C and Tomás's request REQ-11842.

    Checker agent: “I re-computed all 9 findings from the sources without seeing the other agents' working: 9 of 9 agree.”

  3. 03§2.1 Scope

    One sentence of scope becomes three deliverables from the brief

    Scope agent

    The only deliverable is to “support the digital transformation” of the division — it fails all five parts of the deliverable test: a measurable output, an owner, a date, an acceptance test, what is out of scope. The scope agent rewrites it from Tomás's own request: D1 a current-state assessment of the six distribution centres by week 4, D2 a roadmap of at least 12 prioritised initiatives with business cases by week 9, D3 a slotting pilot at Rotterdam measured against the D1 baseline by week 16.

    In the company's own signed SOWs, a deliverable like this had change orders on 61% vs 18% — a change-order risk of about $67,000. The scope agent never invents scope the request does not support.

  4. 04§4.1 Rates

    A Principal at $295 an hour; the card says $260

    Rate agent

    The rate agent re-adds the price build-up and matches every role to the rate card. The Principal is billed at $295 an hour; Exhibit C, row 3, caps the role at $260, and clause C.4 says no SOW may exceed the card without written agreement. 320 hours × $35 = $11,200 over. One click on the source opens the rate card with the passage the agent relied on highlighted.

    “The highlighted passage is what the agents relied on. Opened from the record; it cannot be edited here.”

  5. 05She asks

    “Why is 40% upfront a problem?”

    Maren Holt and the payment agent

    Maren asks in plain words. The payment agent answers with its sources: $192,000 would leave on signature, before anything is delivered; playbook P-4 allows 10% mobilisation and the rest on written acceptance, and calls anything above 20% a walk-away. It opens the note on §5.2: a new schedule of 10%, 25%, 30% and 35% tied to D1–D3, adding up to $468,800, with each step of how it checked, a confidence of 98% and the checker's agreement.

    $145,120 of cash moved behind delivery. The payment agent never moves a payment the budget owner has not seen.

  6. 06She instructs

    “Make the pilot 6 weeks”

    Maren Holt and the scope agent

    Maren tells the agents what she wants changed. The scope agent redrafts D3 as a 6-week pilot at Rotterdam, measured on the last 4 weeks of warehouse data and still finishing by week 16, and marks it as a proposal on §2.1. Nothing in the SOW changes until she accepts it.

    Scope agent: “Done, as a proposal: D3 is now a 6-week pilot at Rotterdam … Nothing changes in the SOW until you accept it on §2.1.”

  7. 07Nine decisions

    She accepts seven, and sends the legal two to counsel

    Maren Holt · Services procurement buyer

    Each note is accept, edit or reject with a reason code — “Matches our playbook”, “Matches the rate card”, “Rate exception requested”. Maren accepts scope, rate, payments, the expense cap of $37,504 (8% of fees under travel policy TP-3), a 10-business-day acceptance window, named key people and 30 days' notice. The IP clause and the missing data-protection terms go to Priya Anand: legal wording is counsel's decision. The SOW now shows every change tracked, and its value falls to $468,800.

    Legal notes are never accepted in bulk: they go to counsel.

  8. 08The supplier replies

    Eight accepted, one counter on IP — inside the fallback

    Terms agent

    Maren sends the redlines with a cover note the routing agent drafted. Elias Brandt, Partner at Arcturus, accepts eight changes but wants to keep the Accelerate diagnostic toolkit. The terms agent reads the counter clause by clause and maps it to playbook P-7: Kestrel & Vane owns the deliverables, Arcturus keeps its background IP with a perpetual, royalty-free licence. That is the fallback position, so it is acceptable — with counsel's approval.

    Terms agent: “No walk-away position is touched.” It never approves legal wording.

  9. 09One page, then the signature

    Counsel approves the wording; the budget owner signs

    Priya Anand and Tomás Ferreira

    The routing agent builds one page for approvers — what we get, when, what we pay, what changed from Arcturus's first version and why — and routes it by delegation of authority DOA-2: $468,800 sits in the $100,000–$500,000 band, so counsel approves the legal wording first and Tomás approves on Maren's recommendation. Priya approves with reason LEG-OK. Tomás chooses BUD-OK, “Within the budget line; deliverables measurable”, types his name and signs. The routing agent sends the SOW to Arcturus for e-signature and creates PO 4500-88217.

    The agents read, check, propose and route. Every acceptance, approval and signature is a person's, with a reason code.

  10. 10After signature

    The signed scope keeps working

    Scope agent and routing agent

    Change orders are tested against what was already bought: Tessaline Studio's CO-03 asks $18,600 for 20 social assets, but 8 of them are the carousel cards already in §2.3 of its signed SOW. The agents propose $11,160 for the 12 new ones, and because the SOW would grow more than 25%, the budget owner and the category manager approve again. On Delivery, Copperfield Advisory's $64,500 invoice is held: milestone 2 has no recorded acceptance.

    The routing agent never releases an invoice without a recorded acceptance.

Who it’s for

Built for everyone who touches a SOW.

The same SOW, seen by the four people who carry it — what their week looked like, and what it looks like now.

MH
Maren HoltServices Procurement Buyer, Group Procurement
Services procurement buyer
Before
“I can't read every SOW against the MSA, the rate card and the playbook. I read the first page and hope.”
Now
Opens each SOW with the agents' notes beside every clause and a fix ready for each; asks and instructs them in plain words, and decides each change with a reason code.
TF
Tomás FerreiraVP Distribution Operations · budget line DIST-OPS-4410
Budget owner
Before
“Tell me what I get, when I get it, and what I pay for it. One page.”
Now
Approves one page built from the agreed SOW — three deliverables from his own request, payments on acceptance, every change with its reason — and signs with a reason code.
PA
Priya AnandSenior Counsel, Commercial
Counsel
Before
“I only want to see the clauses that moved off our playbook — and why.”
Now
Gets only the legal notes, each with the MSA clause and playbook position behind it, and the supplier's counter mapped to preferred, fallback and walk-away.
CR
Callum ReidVendor Manager, Supplier Performance
Vendor manager
Before
“By the time a change order reaches me, the money is already spent.”
Now
Sees milestone invoices held until acceptance, late milestones with the service credit in the SOW, and overruns forecast from billing against progress.
Built on the engine

7 agents. Each with one job, and hard limits.

Seven agents read every SOW, test its scope, rates, payments and terms, re-check each finding and propose the fix; people decide and sign.

Intake agent

Reads the SOW in Word, PDF or a scan, from the SOW inbox, an upload or a request; splits it into clauses and finds the MSA, rate card and request it belongs to; extracts value, billing model, term, roles, rates and payments.

  • Never edits the document
  • Stops on an unreadable page and asks for the native file — never guesses a value
Scope agent

Tests each deliverable for a measurable output, an owner, a date, an acceptance test and what is out of scope; rewrites failing ones from the requester's brief; checks acceptance and key people; compares change orders with the signed scope.

  • Never invents scope the request does not support
  • Asks the budget owner when the request is silent
Rate agent

Re-adds the price build-up, compares every role and rate with the MSA rate card, caps expenses under the travel policy and, on signed SOWs, compares billing with progress to forecast overruns.

  • Never accepts a rate above the card
  • Exceptions go to the category manager
Payment agent

Checks the upfront share against the playbook, reshapes the schedule so payments follow accepted deliverables and adds up to the fee, and computes service credits for late milestones.

  • Never moves a payment the budget owner has not seen
Terms agent

Compares IP, data, confidentiality, liability and termination with the MSA and the playbook's preferred, fallback and walk-away positions; looks for staff-augmentation and off-payroll signals; reads the supplier's reply and maps each counter to the playbook.

  • Never approves legal wording — every legal change goes to counsel
  • Proposes wording only from the clause library
Checker agent

Re-computes every finding from the clause and its sources without seeing the other agents' working; its agreement shows on every note.

  • Cannot remove a finding, only hold it
  • A disagreement goes to the buyer with both workings
Routing agent

Routes approvals by the delegation of authority and clause type, builds the one-page approval, sends for e-signature and creates the purchase order; after signature, watches milestones, acceptance, invoices and change orders.

  • Never signs
  • Never releases an invoice without a recorded acceptance
Buyer, counsel and budget owner

Accept, edit or reject with a reason; sign. The agents propose; a named person decides.

Ask in plain words

Ask the agents, or tell them what to do

Every screen has the agents at hand. Ask about any clause, rate or invoice — or give an instruction. Every answer cites the SOW, the MSA, the rate card or the playbook, and nothing changes until a person accepts it.

Why is 40% upfront a problem?

Because nothing has been delivered yet: $192,000 would leave on signature. Our playbook allows 10% mobilisation and the rest on written acceptance; above 20% is a walk-away. I tied the other 90% to D1–D3.

Make the pilot 6 weeks

Done, as a proposal: D3 is now a 6-week pilot at Rotterdam, measured on the last 4 weeks of warehouse data, still finishing by week 16. Nothing changes in the SOW until you accept it on §2.1.

Which change orders repeat work we already bought?

One: CO-03 from Tessaline asks $18,600 for 20 assets; 8 of them are the carousel cards already in §2.3. I propose $11,160 for the 12 new ones.

Does finance need to sign?

No. $468,800 is in the $100,000–$500,000 band: Tomás approves and signs on Maren's recommendation. Above $500,000 the divisional finance director would also sign.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

TodayWhat needs the buyer today, ranked by due date with the agents' proposal ready on each, what is waiting on others, and the agents' conversation.
The SOW with a marginThe supplier's SOW clause by clause, the agents' notes level with each clause, the value, billing model, term and open checks on top, and the review team beside it.
Scope too vagueThe five-part deliverable test, the change-order risk from the company's own SOWs, and three deliverables rewritten from the requester's brief.
The rate card behind a noteEvery citation opens its source: here the MSA rate card, with the Principal row and clause C.4 highlighted.
How the agents checkedThe proposed payment schedule, each step the agent took, its sources, its confidence and the checker's re-computation.
Ask and instructThe buyer asks why 40% upfront is a problem and tells the agents to make the pilot six weeks; each answer cites its source.
Changes tracked in the SOWNine decisions made, the value down to $468,800 and every accepted change tracked in the document.
The supplier's replyThe supplier's answer clause by clause, and the terms agent's read of its IP counter against the playbook's preferred, fallback and walk-away positions.
Approve and signThe budget owner's reason code, typed signature and confirmation, after counsel has approved the legal wording.
One page for approversWhat we get, when, what we pay and what changed and why, with the approval chain under the delegation of authority and the purchase order created.
Delivery of signed SOWsBilling against progress on every signed SOW, a milestone invoice held until acceptance, and the late-delivery credit in the SOW.
Change ordersA change order tested line by line against the signed scope, the amount for new work only, and how far the SOW has grown against the re-approval limit.
Rules and thresholdsUpfront share, rate tolerance, expense cap, acceptance window, notice, change-order limits, duplicate scope and when to ask a person.
Governance

Built for services spend: cited, re-checked, decided and signed.

Every note cites its passageEach value and each agent statement links to the SOW clause, MSA section, rate card row, playbook position or request sentence it came from, and opens with that passage highlighted.
A second agent re-checks every findingThe checker agent re-computes each finding from the sources without seeing the other agents' working. It cannot remove a finding, only hold it, and a disagreement goes to a person with both workings.
People decide, with a reason codeThe buyer accepts, edits or rejects each change with a reason code. Counsel decides legal wording, the category manager rate exceptions, and the budget owner approves and signs under DOA-2; above $500,000 the finance director signs too.
Agents never sign or releaseThe agents read, check, propose, draft and route. They never accept, approve, sign, send or release anything, and no invoice is paid before its milestone is accepted in writing.
Rules change only by approved proposalThresholds and playbook positions are versioned. A change is a proposal the Head of Procurement approves, and it applies to SOWs that arrive afterwards. Rate cards change only with the agreement they belong to.
A record that cannot be editedEvery action by a person or an agent is on the audit trail with what it relied on, kept 7 years and read only, even for administrators. Internal audit exports an evidence pack per SOW.
Configuration

Your playbook and delegation of authority, not ours

What the agents flag and who approves are settings. A change is a proposal that the Head of Procurement approves, and it applies to SOWs that arrive afterwards.

SettingDefaultChoose from
Largest payment before a deliverable is accepted10%Your share of the fee, changed by approved proposal — playbook P-4 allows up to 15% only where the supplier buys equipment or licences for you, and walks away above 20%
Rate above the rate card allowed0%Any rate above the card goes to the category manager as an exception
Expense cap, share of fees8%From travel policy TP-3, unless the SOW sets a lower cap
Shortest review window for acceptance10 business daysWith one rework cycle and acceptance in writing by the budget owner (playbook P-5)
Longest notice to end for convenience30 daysPlaybook P-9 walks away above 60 days
Re-approve a change order above10% of current value, or 25% above the signed value in allBudget owner and category manager approve again (playbook P-11)
Flag a SOW that repeats another by more than60%Compared with the company's signed SOWs
Ask a person when an agent is less sure than90%Below it, the agent asks a person; separately, the checker re-computes every finding
Connections

Works with the systems a SOW already passes through

SOW inboxWord, PDF and scans, as suppliers send them
Procurement intakerequests and briefs, the source for rewritten scope
ERPpurchase orders, invoices and payment holds
Vendor management systemworker roles and time sheets for time-and-materials SOWs
E-signatureapprovals and signatures
Document storeMSAs, rate cards, SOW versions and evidence packs
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
50%
less overspend from off-card rates and change orders for work already bought
Average contract8.6% of value lost
Targethalf of it kept
target
100%
of SOWs signed with measurable deliverables and payments on acceptance
target
2days
from a SOW arriving to approval-ready, not nine days
By hand9 days
With agents≈ 2 days

“demo” = seen in the working solution, on its sample data · “target” = the design goal, measured in the live solution · “estimated” = our estimate · “typical” = published figures (WorldCC, ROI of Contracting Excellence — 8.6% average contract value erosion; SIA, VMS spend rises to $303B with increase in SOW, 2026 — 39% under SOWs). People, companies, agreements and documents named on this page, including Kestrel & Vane Group and Arcturus Consulting, are fictional — characters and sample data in the working solution.

Questions

What procurement leaders ask us.

What is Statement of Work Review?

Statement of Work Review is SOW review software for services procurement. Seven agents read every services SOW before signature, check its scope, rates, payments and legal terms against the MSA, the rate card, the procurement playbook and the requester's brief, and propose a cited fix for each problem. The buyer works through the findings with the agents; counsel decides legal wording and the budget owner approves and signs.

How does it check rates against the MSA rate card?

The rate agent re-adds the SOW's price build-up and matches every role to its row on the rate card in force. Any rate above the card is flagged with the difference on the SOW's hours — in the working solution, a Principal at $295 against $260, $11,200 over 320 hours. A justified exception is sent to the category manager to decide.

Can it turn vague scope into measurable deliverables?

Yes. The scope agent tests each deliverable for a measurable output, an owner, a date, an acceptance test and what is out of scope. When one fails, it rewrites it from the requester's own brief, citing the sentence each new deliverable comes from, and asks the budget owner when the brief is silent rather than inventing scope.

Who decides on IP, data protection and other legal terms?

Counsel. The terms agent compares IP, data, liability and termination with the MSA and the playbook and proposes wording only from the clause library, but every legal change goes to counsel. When the supplier counters, the agent maps the counter to the playbook's preferred, fallback and walk-away positions so counsel sees what moved and why.

Does it flag staff augmentation written up as a SOW?

Yes. The terms agent looks for worker-classification signals such as supervision by your managers, your shift pattern or a single-person supplier. In the working solution it flags a labour SOW whose operatives report to the client's shift supervisors, and a UK single-director company that needs an off-payroll status determination before the start date.

What happens after the SOW is signed?

The same agents keep it honest. A milestone invoice is held until the acceptance is recorded, every change order is tested line by line against the signed scope, late milestones are flagged with the remedy in the SOW, and billing is compared with progress to forecast an overrun before the cap is hit.

Do people stay in control?

Yes. The agents never accept, approve, sign, send or release anything. The buyer decides each change with a reason code, counsel decides legal wording, the category manager rate exceptions, and the budget owner approves and signs under your delegation of authority. Every action is on a read-only audit trail.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements and documents — your MSAs and rate cards, playbook, clause library, delegation of authority and a sample of signed SOWs — and it goes live once every quality gate has passed. Set-up includes calibrating the agents on 20 of your signed SOWs. We will walk you through it on your own SOWs first.

See it on
your SOWs.

We'll run Statement of Work Review on a sample of your own SOWs, against your MSAs, rate cards and playbook.