- Before
- “I can't read every SOW against the MSA, the rate card and the playbook. I read the first page and hope.”
- Now
- Opens each SOW with the agents' notes beside every clause and a fix ready for each; asks and instructs them in plain words, and decides each change with a reason code.
One SOW, from the supplier's draft to a signed PO
Arcturus Consulting sends Kestrel & Vane Group a $480,000 fixed-fee SOW for digital transformation support in the Distribution division, against Tomás Ferreira's request and a $500,000 budget line. Here is how Maren Holt, a services procurement buyer, works it through with the agents, screen by screen, in the working solution.
- 01Thursday morning
Her agents have already said what needs her
Maren Holt · Services procurement buyerMaren's Today screen: 12 SOWs in review worth $5.32M, 4 waiting for her, 7 high-severity notes open, each with a proposed fix, and $708,900 protected in Q3. Beside the list, her agents talk to her. The routing agent has ranked the morning; overnight, the checker agent re-checked a change order from Tessaline Studio and found 8 of its 20 assets already in the signed scope.
Routing agent: “Morning, Maren. 4 SOWs wait for you; the first is due today. Arcturus is the biggest: 3 high notes on $480,000.”
- 02Start with Arcturus
The SOW as a document, with the agents' notes in the margin
Maren Holt · Services procurement buyerSOW-2026-0418 opens as the supplier wrote it, clause by clause. Next to each problem clause sits a note: scope too vague, key people not named, rate above the rate card. The top bar shows $480,000 against a $500,000 budget, fixed fee with 40% on signature, 16 weeks, and 46 checks run: 37 passed, 3 high, 4 medium, 2 low open. The intake agent has already linked MSA-AC-2024-07, its rate card Exhibit C and Tomás's request REQ-11842.
Checker agent: “I re-computed all 9 findings from the sources without seeing the other agents' working: 9 of 9 agree.”
- 03§2.1 Scope
One sentence of scope becomes three deliverables from the brief
Scope agentThe only deliverable is to “support the digital transformation” of the division — it fails all five parts of the deliverable test: a measurable output, an owner, a date, an acceptance test, what is out of scope. The scope agent rewrites it from Tomás's own request: D1 a current-state assessment of the six distribution centres by week 4, D2 a roadmap of at least 12 prioritised initiatives with business cases by week 9, D3 a slotting pilot at Rotterdam measured against the D1 baseline by week 16.
In the company's own signed SOWs, a deliverable like this had change orders on 61% vs 18% — a change-order risk of about $67,000. The scope agent never invents scope the request does not support.
- 04§4.1 Rates
A Principal at $295 an hour; the card says $260
Rate agentThe rate agent re-adds the price build-up and matches every role to the rate card. The Principal is billed at $295 an hour; Exhibit C, row 3, caps the role at $260, and clause C.4 says no SOW may exceed the card without written agreement. 320 hours × $35 = $11,200 over. One click on the source opens the rate card with the passage the agent relied on highlighted.
“The highlighted passage is what the agents relied on. Opened from the record; it cannot be edited here.”
- 05She asks
“Why is 40% upfront a problem?”
Maren Holt and the payment agentMaren asks in plain words. The payment agent answers with its sources: $192,000 would leave on signature, before anything is delivered; playbook P-4 allows 10% mobilisation and the rest on written acceptance, and calls anything above 20% a walk-away. It opens the note on §5.2: a new schedule of 10%, 25%, 30% and 35% tied to D1–D3, adding up to $468,800, with each step of how it checked, a confidence of 98% and the checker's agreement.
$145,120 of cash moved behind delivery. The payment agent never moves a payment the budget owner has not seen.
- 06She instructs
“Make the pilot 6 weeks”
Maren Holt and the scope agentMaren tells the agents what she wants changed. The scope agent redrafts D3 as a 6-week pilot at Rotterdam, measured on the last 4 weeks of warehouse data and still finishing by week 16, and marks it as a proposal on §2.1. Nothing in the SOW changes until she accepts it.
Scope agent: “Done, as a proposal: D3 is now a 6-week pilot at Rotterdam … Nothing changes in the SOW until you accept it on §2.1.”
- 07Nine decisions
She accepts seven, and sends the legal two to counsel
Maren Holt · Services procurement buyerEach note is accept, edit or reject with a reason code — “Matches our playbook”, “Matches the rate card”, “Rate exception requested”. Maren accepts scope, rate, payments, the expense cap of $37,504 (8% of fees under travel policy TP-3), a 10-business-day acceptance window, named key people and 30 days' notice. The IP clause and the missing data-protection terms go to Priya Anand: legal wording is counsel's decision. The SOW now shows every change tracked, and its value falls to $468,800.
Legal notes are never accepted in bulk: they go to counsel.
- 08The supplier replies
Eight accepted, one counter on IP — inside the fallback
Terms agentMaren sends the redlines with a cover note the routing agent drafted. Elias Brandt, Partner at Arcturus, accepts eight changes but wants to keep the Accelerate diagnostic toolkit. The terms agent reads the counter clause by clause and maps it to playbook P-7: Kestrel & Vane owns the deliverables, Arcturus keeps its background IP with a perpetual, royalty-free licence. That is the fallback position, so it is acceptable — with counsel's approval.
Terms agent: “No walk-away position is touched.” It never approves legal wording.
- 09One page, then the signature
Counsel approves the wording; the budget owner signs
Priya Anand and Tomás FerreiraThe routing agent builds one page for approvers — what we get, when, what we pay, what changed from Arcturus's first version and why — and routes it by delegation of authority DOA-2: $468,800 sits in the $100,000–$500,000 band, so counsel approves the legal wording first and Tomás approves on Maren's recommendation. Priya approves with reason LEG-OK. Tomás chooses BUD-OK, “Within the budget line; deliverables measurable”, types his name and signs. The routing agent sends the SOW to Arcturus for e-signature and creates PO 4500-88217.
The agents read, check, propose and route. Every acceptance, approval and signature is a person's, with a reason code.
- 10After signature
The signed scope keeps working
Scope agent and routing agentChange orders are tested against what was already bought: Tessaline Studio's CO-03 asks $18,600 for 20 social assets, but 8 of them are the carousel cards already in §2.3 of its signed SOW. The agents propose $11,160 for the 12 new ones, and because the SOW would grow more than 25%, the budget owner and the category manager approve again. On Delivery, Copperfield Advisory's $64,500 invoice is held: milestone 2 has no recorded acceptance.
The routing agent never releases an invoice without a recorded acceptance.