WorkflowRegulatory Affairs

Health Authority Query Response

Health authority query response with a cited draft for every question — and a check of what every other agency was told

Cited first drafts within hours, consistent with every past answer to every agency.

See one case, screen by screen ↓
demo12cited repliesdrafted from one FDA information request — 24 citations, 7 owners assigned, in one click
demo2differencescaught before sending: an ADA rate told to Health Canada and a shelf life in a Swissmedic draft
demo3.9hoursmedian time to first draft over 90 days, against 4.5 days before agents
target9daysleft for expert review on a 10-day agency clock
The problem

Why an agency letter eats most of its own clock

An FDA information request names a response date days out; an EMA Day 120 list can carry 86 questions. The regulatory lead pastes the questions into a tracker spreadsheet and emails each one to a topic owner in CMC, clinical pharmacology, immunogenicity, safety, statistics or labeling. Each owner searches the eCTD sequences and a shared drive of old responses by hand, writes in Word, and the answers go round in review before they are signed and handed to regulatory operations to publish.

The same product is under review in several markets at once, so the same fact — the ADA rate, the shelf life, the data cut — is answered again and again for different agencies, sometimes from different data. A second agency given a different number opens a new question, and sometimes a credibility problem in review. Today it is caught only if someone remembers what was sent in July.

demo4.5daysmedian to a first draft before agents, in the working solution's history
demo86questionsin a single EMA Day 120 list of questions
demo7agenciesasking questions in 90 days — each answer has to agree with the rest
Where a 10-day information request's days goestimated
By hand8.5 days
With the solution2.9 days
  • Splitting the letter, logging questions, emailing owners0.5 → 0.1 d
  • Searching the dossier and past responses2 → 0.1 d
  • Writing first drafts with their sources2 → 0.1 d
  • Checking what other agencies were told1 → 0.1 d
  • Owner review and redrafts2 → 2 d
  • Signatures and the response package1 → 0.5 d

Estimated split for a 12-question FDA information request, by hand and with the solution. Owner review stays with the owners.

How it works

How an agency question moves

Six specialist agents split, route, find, draft and check every reply against what each agency was told; owners review and the regulatory lead signs.

What comes in
Letters inAny health authority · FDA, EMA, Health Canada, PMDA, MHRA, TGA, Swissmedic
Agents at work
Question splitterone per question
Then
Owner router
Dossier retriever
Then
Response draftercited draft
Then
Consistency checkerevery agency, every number
Then
Package assemblerletter + attachments
A person decides
Regulatory leadsigns after owner review
What comes out
Cited replies
Consistency flags
Signed package
One case, step by step

One FDA information request, from letter to signed answers

Kestrow Biologics has Veltrimab, a 150 mg/mL biologic, under review in the US, the EU, Canada and Switzerland. On Tuesday 6 October 2026 at 08:12 the FDA sends an information request on BLA 761904. Here is what happens next, screen by screen, in the working solution.

  1. 0108:14

    A new letter, already checked against the past

    Dr. Maya Chen · Regulatory lead

    Maya's query inbox holds nine open letters across Veltrimab, Talmirex and Corventa, each with its clock. At the top: the FDA information request, 12 questions, due Fri, Oct 16 — 10 days. Before anyone splits it, the right pane shows that 2 of the letter's topics were told differently before: the treatment-emergent ADA incidence and the prefilled syringe shelf life.

    “Letters from the FDA portal, EMA IRIS and agency email arrive here on their own.”

  2. 02One click

    “Split and draft replies”

    The agents

    The question splitter finds 12 numbered questions under 7 review headings and keeps the agency's wording. The owner router assigns 7 owners from the approval rules. The dossier retriever finds 16 passages in Modules 2, 3 and 5 and 7 related past answers. The response drafter writes 12 drafts with 24 citations, and the consistency checker compares every number with what other agencies were told.

    Each step runs in view, with what it found — 2 differences: ADA rate (Health Canada) · shelf life (Swissmedic draft).

  3. 03Seconds later

    Every question with its reply, owner and source

    Response drafter

    Twelve questions, 7 owners, 0 of 12 signed, 1 waiting on data, 2 told differently elsewhere. Question 1 asks for the justification of the HCP criterion of NMT 100 ppm: the draft cites 14 clinical and 3 PPQ drug substance lots at 8 to 41 ppm and the 82% ELISA coverage by 2D-DIGE Western blot. Its chip reads “Same as 1 other agency” — the EMA Day 120 answer of Jul 30.

  4. 04Question 7

    Health Canada was told 4.6%

    Consistency checker

    The FDA asks for ADA and NAb incidence through Week 52 in Study VLT-302. The draft says 4.8% — 31 of 642, Week 52 cut — the same as the EMA answer of Jul 30. But Health Canada was told 4.6%, 29 of 630, on Aug 21, from the Week 40 interim cut. The checker flags it in amber, explains it and proposes a fix; it does not change the reply itself.

    “Both are right for their data cut — the reply should say which cut it uses.”

  5. 05One click

    A data-cut note, so both numbers are explained

    Dr. Maya Chen · Regulatory lead

    Maya clicks “Add a data-cut note”. The reply now ends: “All figures use the Week 52 data cut (database lock March 14, 2026); our response to Health Canada of August 21, 2026 used the Week 40 interim cut (4.6%, 29 of 630 patients).” The flag turns to Explained.

    “Data-cut note added — the difference is explained in the reply.”

  6. 06The reply

    Every part covered, every number at its page

    Dr. Priya Raman · Bioanalytical and immunogenicity

    Question 7 goes to Priya, its owner, with Maya as signer. The draft carries high confidence (0.93), reuses the EMA answer of Jul 30 and cites its dossier sources at the page — among them the Integrated Summary of Immunogenicity at Module 5.3.5.3, §4.2, Table 6, page 14, and the VLT-302 study report at §11.4.3, page 212. It shows that it covers every part: ADA and NAb incidence, effect on PK, on efficacy, on safety, and assay drug tolerance.

    Maya cannot sign before the owner: “The owner, Dr. Priya Raman, reviews first — then you sign.”

  7. 07Across agencies

    Every fact told to every agency, on one grid

    Dr. Maya Chen · Regulatory lead

    Told to agencies lays out 9 facts given to 4 agencies for Veltrimab, each against its dossier value. The shelf life row shows the second difference: the dossier and the FDA draft say 24 months, the EMA was told 18 months on Jul 30 with the data then available, and the Swissmedic draft still says 18 months, copied from that July answer. One click aligns Swissmedic to 24 months.

    Earlier values superseded by newer data are struck through, not flagged.

  8. 08The tracker

    Two replies wait on data, not on people

    Sam Patel · CMC regulatory

    The tracker shows the letter with each question highlighted, every owner and stage. Question 4, on Protein A eluate hold times, needs data: bioburden and endotoxin results from the 96-hour hold study, which Plant 3 — Leiden expects to send on Oct 12. Question 12 waits for Omar Haddad's tipping-point tables on Oct 13. The response package for eCTD sequence 0012 is built only from signed answers.

  9. 09Same morning

    Health Canada asked for the Week 52 update

    Dr. Maya Chen · Regulatory lead

    Health Canada's clarification request on Veltrimab is due Oct 14, 8 days left, 3 of 5 signed. Question 3 asks to update the ADA incidence with the Week 52 data; Priya has reviewed it. Maya signs with her name, password and the meaning of her signature: “I approve this answer for submission to the agency.”

    “Your name, the date and time, and the meaning of this signature are recorded in the audit trail with this version of the answer.”

  10. 10Signed · 08:16

    4 of 5 signed — and the update is on the record

    Dr. Maya Chen · Regulatory lead

    The answer is signed by Dr. Maya Chen at 08:16 and the letter moves to 4 of 5 signed. The reply says plainly what it changes: it updates Health Canada from 4.6% (Week 40 interim cut, sent Aug 21) to 4.8% (Week 52), as the agency asked. Regulatory operations publishes once the package is signed.

    “Updates an earlier answer.”

Who it’s for

Built for everyone who answers an agency.

The same letter, seen by the people who carry it — what their review cycle looked like, and what it looks like now.

MC
Dr. Maya ChenSenior Director, Regulatory Affairs, Kestrow Biologics
Regulatory lead
Before
Pastes each letter's questions into a tracker spreadsheet, emails every owner and keeps nine agency clocks in view by hand. Signs answers without an easy view of what other agencies were told.
Now
Opens each letter already split and drafted, sees what every agency was told beside each reply, and spends her time on the flags and the signature.
SP
Sam PatelCMC regulatory · owner of the quality (CMC) questions
CMC regulatory
Before
Searches Module 3 and the shared drive of old responses by hand, and chases the plant by email when an answer needs data that are not in the dossier.
Now
Reviews drafts that cite Module 3 at the passage, and sees which replies wait on Plant 3 — Leiden and when the data are due.
PR
Dr. Priya RamanBioanalytical and immunogenicity · owner of the immunogenicity questions
Bioanalytical and immunogenicity
Before
Rebuilds the history of every ADA figure from old responses to see which data cut each agency was given.
Now
Sees each ADA figure with its data cut and the agency it went to, and reviews a reply that already explains the difference.
RM
Ruth MensahLabeling · owner of the labeling questions
Labeling
Before
Cannot finalize label text that depends on another answer until someone tells her that answer is signed.
Now
She is notified when question 7 is signed, so question 11 — the section 12.6 immunogenicity text — can be finalized.
Built on the engine

6 agents. Each with one job, and hard limits.

Six specialist agents split, route, find, draft and check every reply against what each agency was told; owners review and the regulatory lead signs.

Question splitter

Reads each agency letter — FDA, EMA, Health Canada, PMDA, MHRA, TGA and Swissmedic formats — and returns every numbered question with its sub-parts, the review heading it sits under and the agency's due date.

  • Keeps the agency's wording verbatim
  • Never merges sub-parts across numbered questions
  • A letter with no due date goes to a person
Owner router

Classifies each question by topic and eCTD section, assigns the owner and approver from the approval rules for that topic and product, and notifies owners with the due date.

  • Never assigns an approver who is the owner
  • Escalates when no owner is available
Dossier retriever

Finds the exact passages, tables included, in the current dossier sequences and the approved past answers on the same topic for the same product, across every market.

  • Uses only current, submitted sequences
  • Reuses only past answers that were approved and sent
Response drafter

Writes a direct answer to every sub-part in plain, factual regulatory English and the house style for the agency, citing the dossier passage for every number and reusing approved wording when the data are the same.

  • Every number cites a dossier passage
  • No new data or claims beyond the dossier
  • Flags statements that could open a new question
Consistency checker

Compares each draft with every earlier answer for the same product in every market — numbers, data cuts, shelf lives and claims — explains any difference in one sentence and proposes a fix.

  • Never resolves a flag on its own — a person decides
Package assembler

When every answer is signed, assembles the response document in the agency's question order, the attachments, the cover letter and the eCTD sequence details for regulatory operations.

  • Builds only from signed answers
  • The regulatory lead signs before anything is sent
Regulatory lead

Signs after owner review. The agents propose; a named person decides.

Ask in plain words

Ask about any query, reply or clock

Ask about any agency query, reply or clock in plain words — or say what to change. Answers come from the agency letters, the submitted dossier and every past response.

Which replies could miss the Oct 16 clock?

Two of twelve replies are at risk for the FDA request due Oct 16: question 4, hold times — the Protein A eluate data are not in the dossier, and Plant 3 — Leiden expects to send them on Oct 12; and question 12, the tipping-point analysis — Omar Haddad expects the tables on Oct 13. Question 11 follows once question 7 is signed.

Have we ever told an agency a different ADA rate for Veltrimab?

Yes, once. Health Canada was told 4.6% on Aug 21, from the Week 40 interim data cut. The EMA answer of Jul 30 and today's FDA draft use the Week 52 cut: 4.8%. Both are right for their data cut. A one-line data-cut note in FDA question 7 is suggested.

Add a rule: every reply must state its data cut

Done. New drafting rule: “State the data cut for every number taken from a clinical study.” It applies to every new draft from now on and is listed under Settings → Drafting rules. The consistency checker will flag any reply without it.

Draft the cover letter for the FDA response package

Drafted the cover letter for BLA 761904, eCTD sequence 0012, as the response to the information request of October 6, 2026. It lists the 12 replies and 7 attachments and is addressed to the Regulatory Project Manager. It is in the response package, waiting for your signature.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

Query inboxEvery open agency letter with its clock, the new FDA letter itself, and what other agencies were told before it is split.
Agents at workThe letter split into 12 questions, owners assigned, passages found and cited replies drafted, step by step.
Drafted repliesEach question in the agency's wording, with the drafted reply and its citations, the owner, the stage and a consistency chip.
Told differently elsewhereQuestion 7 beside every ADA figure each agency was given, with the Health Canada difference explained and a fix.
Difference explainedThe data-cut note added to the reply in one click, and the flag marked Explained.
The reply and its sourcesThe question in the agency's words, owner and signer, the cited draft, what it covers, and each source open at its passage.
Told to agenciesEvery fact given to every agency for the product, against the dossier — with the Swissmedic shelf life flagged.
Response trackerThe letter with each question highlighted, every owner and stage, and the replies that need data.
Sign with meaningThe regulatory lead's e-signature with name, password and the meaning of the signature.
Signed answerThe signed reply, who signed and when, and the earlier answer it updates.
Library2,940 past answers with who signed, when they were sent, the data cut and how often each was reused; the dossier and agency letters beside them.
DashboardTime to first draft by month, responses on time, open agency clocks, where answers came from and questions by topic.
SettingsReminders, the internal target, escalation and the owner for every topic.
Governance

Built for regulatory review: cited, consistent, signed.

Every number cites the dossierEach number in a reply links to its passage — module, section, table and page. A draft without a source for a number is blocked, and no data or claims beyond the dossier are added.
Only approved, sent answers are reusedPast answers are reused only if they were signed and sent, for the same product, and only current submitted eCTD sequences are searched — never superseded ones or unsent drafts.
Differences are flagged, people resolve themEvery number and data cut is compared with what each agency was told. A difference is flagged with its reason and a fix; the consistency checker never resolves one on its own.
Owner review, then the lead signsThe topic owner reviews each reply before the regulatory lead can sign it. The signature records name, date, time and meaning — “I approve this answer for submission to the agency” — with that version of the answer.
Agents never sendThe response package is built only from signed answers, the regulatory lead signs the package, and regulatory operations sends it. Agents draft and propose; people approve and send.
Every step on the audit trailEach split, assignment, draft, edit, flag, note, return to owner and signature is recorded with who, what and when, and a signature can only be withdrawn on the record.
Configuration

Your clocks, owners and drafting rules

Reminders, approvals and the rules every draft follows are settings — and a new rule can be described in plain words.

SettingDefaultChoose from
Remind owners before the due date5, 3 and 1 days5, 3 and 1 days · 7, 3 and 1 days · 3 and 1 days
Internal target2 days before the agency's dateStep up or down, one day at a time
Escalate when an answer is lateOn — the regulatory lead is toldOn · Off
Owner per topicImmunogenicity: Dr. Priya RamanAny question owner, for each of Quality (CMC), Clinical pharmacology, Immunogenicity, Clinical efficacy, Safety, Statistics and Labeling
Final sign-offDr. Maya ChenDr. Maya Chen · Dr. Jonas Weber
Cite a dossier passage for every numberOn — drafts without a source are blockedOn · Off
Reuse approved past answersOn — signed and sent, same product onlyOn · Off
House style: US English, past tense for study resultsOn — applied to FDA answers; British English for EMA, MHRA and TGAOn · Off
Connections

Works with the letters, dossier and answers you already have

Agency lettersFDA portal mailbox, EMA IRIS notifications, Health Canada and Swissmedic email — information requests, Day 120 and Day 180 lists, clarifications
Submitted dossierevery eCTD sequence for each product, Modules 1 to 5, tables included
Past responsesevery answer signed and sent to every agency, with its data cut
Approval rulesan owner per topic and the final signer, with out-of-office cover
Response packagecover letter, question-by-question document, attachments and eCTD sequence details
Letters added by handPDF, Word or email — agency and product detected from the letter, then split
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
4hours
from agency letter to cited first drafts
By hand≈ 4.5 days
With agents≈ 4 hours
target
9days
left for expert review on a 10-day agency clock
Drafts on day 1
for every question in the letter
target
0
conflicting answers sent — every number checked against every agency
of replies checked against every agency

“demo” = seen in the working solution, on its sample product data · “target” = the design goal, measured in the live solution · “estimated” = our estimate · Agency clocks vary; 10 days is shown as an example. People, companies, products and application numbers named on this page are fictional — characters and sample data in the working solution.

Questions

What regulatory affairs teams ask us.

What is health authority query management?

Health authority query (HAQ) management is how a regulatory team receives, answers and tracks the questions agencies send during review — FDA information requests and review letters, EMA Day 120 and Day 180 lists, Health Canada clarification requests and others. Health Authority Query Response does it as an inbox: each letter is split into its questions, and each question arrives with a cited draft reply, an owner and the agency's clock.

How does it draft a reply to an agency question?

The dossier retriever finds the passages in the current eCTD sequences and the approved past answers on the same topic. The response drafter writes a direct answer to every sub-part in the house style for that agency, with a citation for every number, and shows which parts of the question it covers. The topic owner reviews and edits it.

How does it keep answers consistent across agencies?

The consistency checker compares every number and data cut in a draft with what each agency has been told about the same product. A difference is flagged with its reason and a fix — such as adding a data-cut note or aligning a draft to the current dossier — and the Told to agencies grid shows every fact by agency. Earlier values that newer data superseded are struck through, not flagged.

Does the AI add data that is not in the dossier?

No. Every number must cite a dossier passage, and a draft without a source for a number is blocked. Only current submitted sequences and past answers that were signed and sent are used, and statements that could open a new question are flagged.

Which agencies and letter types does it handle?

FDA information requests and discipline review letters, EMA Day 120 lists of questions and Day 180 lists of outstanding issues, Health Canada clarification requests, PMDA inquiries, MHRA requests for further information, TGA section 31 requests and Swissmedic lists of questions. Letters from the FDA portal, EMA IRIS and agency email arrive in the inbox on their own; others can be added.

Do people stay in control of what is sent?

Yes. Agents draft and propose; they never send. The topic owner reviews each reply, the regulatory lead signs each answer and the package with an e-signature that records its meaning, and regulatory operations sends the eCTD sequence.

Can we set our own clocks, owners and drafting rules?

Yes. Reminders, the internal target before the agency's date, escalation, the owner for each topic, the final signer, the drafting rules and house style per agency are settings. A new rule can be described in plain words — for example, that every reply states its data cut.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements and documents — your approval rules, house style, submitted dossier and a sample of past agency letters and responses — and it goes live once every quality gate has passed. We will walk you through it on your own letters first.

See it on
your agency letters.

We'll run Health Authority Query Response on a sample of your own past agency letters and responses.