- Before
- Signs off fare responses for 220 markets before 10 am from short lists built by hand: “Tell me the five that cost money, and show me it's real.”
- Now
- Opens a five-market brief, asks the agents in plain words, changes a proposal by instruction and approves with a reason code.
Competitive fare monitoring, one morning: ORD–MIA from overnight capture to filed request
Thursday, October 15. Overnight, Pinecrest Airlines cut its 21-day Main fare from Chicago O'Hare to Miami. Here is how Corvane Airways' pricing manager works it with the agents — asking, instructing, approving — screen by screen, in the working solution.
- 015:40 am
Five markets out of 2,184 changes
Brief writerThe agents shopped 186,400 times on 4 channels against 6 rivals. The brief Celia Marquez opens reads: “Overnight, rivals made 2,184 fare changes in 412 of our markets. 37 matter; 5 need you today, worth an estimated $1.09M.” Each market is one line with a fare ladder, the suggestion and the revenue at stake — ORD–MIA first at $412K. A banner says what the brief may miss: Kestrel Air's offer feed was rate-limited from 1:12 am.
“2,144 set aside, each with a reason · 3 suspect captures excluded · 32 on the watch list.”
- 027:02 am
The market, the ladder and the suggestion
Celia Marquez · Pricing ManagerORD–MIA opens on what the agents suggest: match $149 on the three head-to-head departures, all days, travel Oct 29–Dec 17 — $251,000 revenue protected, $96,000 dilution, $155,000 net, 78% confidence on 2,940 forecast passengers. The fare ladder puts every product side by side, all-in one way: Main 21-day is $184 for Corvane against Pinecrest's $149, which was $189.
“Over $150,000 of dilution would go to the Director. Agents never file.”
- 03“Why only three flights?”
Head-to-head, flight by flight
Impact analystOnly three of Corvane's twelve daily departures leave within 45 minutes of a Pinecrest flight and within 20 minutes of its flying time: CV 1184 at 7:05 am against 7:20 am, CV 1191 at 1:15 pm against 1:00 pm, CV 1196 at 5:55 pm against 6:10 pm. The other nine leave 50 minutes or more away, so a passenger choosing on time would not switch — matching there only gives revenue away.
- 04“Show the 2:14 am captures”
Proof the fare is really on sale
Capture checkerThe $149 was captured at 2:14 am on Pinecrest's website, at 2:16 am on a travel agency site and at 2:19 am in the GDS — $128.37 plus $20.63 of taxes and fees, fare basis LA21PX, on all 14 Pinecrest flights. All 42 captures were re-shopped at 2:41 am, 42 of 42 within $1, and they match the 12:58 am public filing.
“Every capture, filing and input the agents used, time-stamped and kept with the decision.”
- 05Overnight
Phantom fares never reach the brief
Capture checkerOf a 1,200-capture sample, 1,195 re-shopped within $1. Three suspect captures were excluded, each with its reason and the re-shop that replaced it: a $41 ORD–MEX fare that was MX$812 read as dollars, a $49 ORD–LAS price from a cached page served at 8:12 pm, and an $84 ORD–BOS price without taxes where the website shows $109 all-in. Any of them can be restored by a person.
- 067:51 am
“Match weekends only” — recomputed in seconds
Celia Marquez · Pricing ManagerJordan Ellery, who owns the market, had noted that weekday mornings on CV 1184 are mostly corporate. Celia types “Match weekends only.” The Response advisor reads the RM forecast by day of week and rewrites the proposal: Fridays to Sundays on the three flights, $41,000 estimated dilution, $168,000 protected, $127,000 net, 84% confidence — inside her $150,000 limit.
“That keeps 82% of the net benefit for 43% of the dilution.”
- 077:52 am
A rival-linked date is refused
Fair-play checkerCelia asks to end the match when Pinecrest's sale ends. The Fair-play checker blocks that version: a last ticketing date of October 31, the day the rival's sale ends, ties Corvane's filing to a rival's dates. It explains why and offers the compliant version — keep Corvane's own season, travel Oct 29–Dec 17, and re-check Pinecrest's fare every night.
“Approval is blocked for this version.”
- 087:53 am
Five rules, checked again
Fair-play checkerCelia drops the date. The checker re-runs: public data only, no footnote, ticketing date or fare code that refers to Pinecrest, $149 shown all-in with taxes and fees, above the $99 floor and inside the manager's limit. Four of five rules pass; Corvane's own reason, recorded when she decides, completes the fifth. Beside it, every agent's step is listed with its time and source.
- 097:54 am
Approved with a reason code
Celia Marquez · Pricing ManagerShe approves matching $149 on CV 1184, 1191 and 1196, Friday, Saturday and Sunday, with reason M1 — protect share on head-to-head flights. The other choices are named too: M2 defend a named corporate or agency account, M3 a short response while we watch the rival.
“The agents prepare the request; Owen Pratt files it.”
- 10Before 8 am
A fare action request, not a screenshot
Owen Pratt · Fare Filing SpecialistFAR-1015-01 goes to Owen for the 1 pm distribution: $149 one way all-in, Cat 2 Fri–Sun, Cat 4 CV 1184, 1191 and 1196, Cat 5 21-day advance purchase, with the captures and the filing attached. On the same screen, FAR-1014-03 for ORD–PHL waits for Graham Whitcombe, because its $182,000 of dilution is over the manager's limit.