Voice of Customer (VoC) Starter

Feedback capture, sentiment analysis, and theme clustering from surveys, chats, and emails to uncover actionable insights.

Capture, analyze, and act on customer feedback — intelligently.

The Voice of Customer (VoC) Starter transforms unstructured feedback from surveys, emails, social channels, and support tickets into actionable intelligence. With Botminds AI, enterprises gain real-time insights into sentiment, emerging themes, and customer priorities—enabling faster decisions and measurable experience improvements.

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Reduction in Manual Review Time

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Faster Insight Generation

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Sentiment Classification Accuracy

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Improved CX Decision Efficiency

See VoC Starter in Action

From Ingestions to analyzes —experience how Botminds AI extracts, and analyze financial data seamlessly, delivering accuracy and speed at every step.

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Configure the Agent for Precise Extraction

Start by creating a custom AI agent tailored to your lease documents. Specify the fields you want extracted — such as leasing state, lease ID, or contract number and configure language or translation preferences to suit your business needs.

Configure the Agent for Precise Extraction

Data security is our Top priority

At Botminds, we prioritize the confidentiality and integrity of your data. Demonstrating our commitment, we strictly adhere to leading compliance standards, including GDPR, SOC 2 Type II, and ISO 27001:2013 certification. Visit Trust Portal.

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What Makes VoC Starter Stand Out

Omnichannel Feedback Capture
Real-Time Sentiment Analysis
Thematic Clustering & Trend Detection
Emotion Classification
AI Summarization of Customer Comments
Human-in-the-Loop Review Support
Custom Taxonomy & KPI Mapping
Integration with CRM & Support Tools
Multilingual Feedback Processing
Role-Based Dashboards & Insights
Anomaly Detection for Escalations
Audit-Ready Reporting & Traceability

Get the answers you need

Find clarity on our solutions, capabilities, and how we can support your business.

Have more questions?

We’re here to help find answers or reach out to our team for assistance