Division 1 · 8 solutions
Customer Care & Contact Centre
Resolve every complaint, email and service request on the first pass.
Filter by kind
Utility Complaint Management
Every complaint investigated, answered and closed inside the clock.
1-min demoCustomer Email AutomationA bilingual inbox turned into resolved cases, with no re-keying.
1-min demoContact Center Agent AssistCited answers while the customer is still on the line.
1-min demoMove-In Move-Out ProcessingEvery final bill on a real meter read, and the deposit back in 2 days, not 3 weeks.
1-min demoVirtual Agent Quality AuditEvery chat read, and every failure turned into a skill or a fix the bot team can ship.
1-min demoContact Center Quality AssuranceEvery call scored, and every promise an agent makes followed until it is kept.
1-min demoRegulatory Complaint ResponseEvidence pack and reply letter before the statutory clock runs out.
1-min demoPriority Services Register ManagementEvery medically dependent home inside an outage called before the power goes off.
1-min demoCustomer Care & Contact Centre.
Built and live.
Start from one of these solutions, or bring us your own spec.