- Before
- Reads every clause of every vendor paper to find the handful that move off the playbook, then drafts each fallback by hand.
- Now
- Starts from a scored issues list and a drafted redline; decides each issue on the ladder and sends the redline back.
One market research agreement, from arrival to redline sent
Quillon Insights sends its Market Research Services Agreement at 08:52: $380k over one year, 30 interviews with gastroenterologists and 20 with patients. Here is what happens next, screen by screen, in the working solution.
- 0108:52
The intake desk, with the new paper already in
Omar Haddad · Senior counsel, commercial & procurementOmar opens the intake desk: 8 papers open, 15 issues for him to decide across 4 papers, 2 waiting on approvers (Finance and the Associate GC). Quillon’s PDF arrived at 08:52 and waits at the top of the desk. The risk map plots every reviewed paper by contract value and distance from the playbook, with a band for papers to escalate early.
“Wednesday, October 7 · 8 papers open · playbook v4.2 · target: redline back in 3 business days”
- 02One click
The paper read against the playbook, step by step
The agentsOmar opens the paper and the review starts. Paper intake splits 14 pages into 52 numbered clauses and reads the definitions (“Client Materials”). The clause matcher maps them to 15 playbook families, the deviation scorer finds 46 matches and 6 issues — one required clause missing — and the redline drafter writes 4 tracked changes from the fallback ladder. The approval router already names Omar Haddad and Dr. Kofi Mensah (adverse events).
Each agent’s step shows as it runs, with what it found.
- 03Seconds later
Risk 79 — and the clause that is not there
Deviation scorerThe top issue is not a bad clause but a missing one, at risk 94: “No clause found. The agreement covers interviews with patients and healthcare professionals but says nothing about adverse events.” The redline already shows a proposed new section, and every other clause is coloured by where it lands — Fallback 1, drafted standard, or matched.
“Interviewers will talk to patients and gastroenterologists about Northwind products. Any adverse event they hear must reach Drug Safety within one business day.”
- 04Decided
The fallback ladder, and who each rung needs
Omar Haddad · Senior counselThe ladder for adverse event reporting sits under the issue: the standard (forward to Drug Safety within one business day, staff trained before work starts and yearly, reconciliation each quarter; Ines Duarte files it, no approval needed), Fallback 1 (two business days for events heard outside a structured interview, Omar approves), Fallback 2 (only where the provider has no contact with patients or healthcare professionals) and the walk-away line. The precedent: every 2026 market research contract — 17 contracts — had the standard inserted. Omar presses “Insert the clause”.
“This choice needs Dr. Kofi Mensah. Rule: Pharmacovigilance sign-off for any change.”
- 05Checked
Our drafting checked before it leaves
Consistency checkerThe inserted clause becomes §12; later sections are renumbered and four cross-references updated automatically. One point is left for Omar to confirm: “Drug Safety” is used but not defined, so the checker proposes a definition — Northwind’s pharmacovigilance department, contact in Schedule 3 — and Omar applies it with one click.
The consistency checker fixes drafting only, never positions.
- 06Routed
The route, built from the approval matrix
Approval routerThe rest of the paper is already drafted: §9.1 ownership of recordings and transcripts at Fallback 1 (Northwind owns the report and de-identified transcripts; Quillon deletes recordings after 90 days), §11.2 transfer-of-value data for HCP honoraria at the standard, §6.3 panel subcontractors at Fallback 1, flowing down the adverse-event section. Liability and confidentiality already meet Fallback 1. The route: Omar for the Fallback 1 positions, Dr. Kofi Mensah for the new adverse-event clause.
“Route built from the approval matrix and the rules in Settings. It updates as you change positions.”
- 07Approved
Two approvals, each with its meaning
Omar Haddad · Dr. Kofi MensahOmar accepts the drafts and approves as counsel; the meaning is recorded with it — “the deviations listed are acceptable within my authority”. The pharmacovigilance agreements lead approves the new clause from the email link. Two of two done, and the positions lock once approvals start.
- 08Sent
The redline goes back to Quillon
Omar Haddad · Senior counselOne click builds the Word file — 4 tracked changes, internal comments removed, metadata cleaned — and a cover note to Quillon’s legal team with Priya Raman, the market insights lead who asked for the contract, in copy. The note lists the main points: the adverse-event clause added, ownership of recordings and panel subcontractors at a balanced position, transfer-of-value data at our standard.
- 09On the record
Every step and every decision, on the trail
ActivityThe paper’s activity shows who did what, from Priya sending it in, through the scorer’s “52 clauses checked · 6 issues · risk 79”, Omar inserting the standard, both approvals, to the redline sent. The record is marked privileged and confidential. When the paper is signed, the positions agreed become precedent for the next one.
“Every decision is on the audit trail with who, when and why.”