WorkflowPolicy Servicing & Billing

Surrenders & Loans

Surrender, Loan & Withdrawal Requests

Every surrender, loan and withdrawal request checked and quoted the same day, replacements flagged for review.

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WorkflowDocuments in; a checked, signed result out.
5specialist agents
5kinds of input
Soonfilm in production
The problem

Why it matters

Requests arrive with missing signatures, assignments and tax forms; each is checked and valued by hand, and surrenders that fund a replacement can slip past best-interest review.

What it does

How the solution handles it

Agents read each request, check owner, signature and assignments, value the surrender, loan or withdrawal net of loans and charges, flag possible replacements or 1035 exchanges for best-interest review and draft the payout letter. A life servicing specialist approves every disbursement.

How it works

How a request moves

Five agents read, verify ownership, value, flag replacements and draft the payout; a life servicing specialist approves every disbursement.

What comes in
Requests in4 channels · forms, email, portal, calls
Agents at work
Request readerforms · ID · signature
Then
Ownership checkerowner · assignee
Then
Value calculatorcash value · loans
Replacement flagger1035 · best interest
Then
Payout drafterquote and letter
A person decides
Life servicing specialistapproves the payout
What comes out
Payout approved
Quote letter
Replacements flagged
In and out

What it reads, and what it hands back.

What goes in

  • Surrender, loan and withdrawal forms
  • Owner ID and signature
  • Assignments and beneficiary records
  • Policy values and loan balance
  • Tax withholding elections

What comes out

  • Checked payout quote and letter
  • Missing-items request
  • Replacement flag for review
  • Payout file for approval

Who uses it

LSLife servicing specialistsAOAnnuity operationsCBCompliance (best interest)CSCustomer service
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
25min
per request, from receipt to a checked payout quote
By hand2–4 days
With agents≈ 25 min
target
100%
of possible replacements flagged for best-interest review
flagged before payout
estimated
3×
the requests each servicing specialist clears
TodayWith agents

Sources: NAIC Model #275 (best interest) · IRC §1035 · “Target” = design goal, measured in the live solution · “Typical” = typical industry figure · “Estimated” = our estimate

Built on the engine

5 specialist agents. One person decides.

Request readerforms, IDs and signatures
Ownership checkerowners, assignees, beneficiaries
Value calculatornet of loans, charges and tax
Replacement flaggerpossible replacement or 1035
Payout drafterquote and letter, values cited
Life servicing specialistapproves the payout

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for your team.

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