Correspondence
Every policyholder letter and email answered from the policy itself, drafted in minutes and cited.
Why it matters
Letters, emails and portal messages pile up across teams; agents hunt through policy files to answer, and complaints hidden in routine mail miss their grievance clock.
How the solution handles it
Agents sort each message by intent and urgency, find the policy, billing and claim facts, flag anything that reads as a complaint, and draft a plain-words reply citing the policy. A customer service lead reviews and sends every reply.
How a letter moves
Five agents sort, look up, flag complaints, draft and check every reply; a customer service lead reviews and sends.
What it reads, and what it hands back.
What goes in
- Policyholder emails and letters
- Portal and chat messages
- Policy documents and endorsements
- Billing and claim history
- Approved letter templates
What comes out
- Cited draft reply, ready to send
- Complaints flagged to the grievance clock
- Request routed to the right team
- Correspondence log
Who uses it
The difference, in numbers.
Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.
Sources: IRDAI grievance redressal: resolve within 14 days · “Target” = design goal, measured in the live solution · “Typical” = typical industry figure · “Estimated” = our estimate
5 specialist agents. One person decides.
More in this division.
Every mid-term change request read, checked, rated and drafted the same day, each field traced to the request.
Cancel & ReinstateEvery cancellation notice sent on time and every reinstatement checked, with each state’s notice rule applied.
Cash ApplicationEvery premium payment matched to the right policy and instalment, and suspense cleared in a day.
Build this
for your team.
We’ll show Correspondence running on your own documents.