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SystemPersonal Auto & Motor

Third-Party Desk

Motor Third-Party Claims Desk

Every accident report and tribunal petition read, valued and on a clock, so fair offers go out early.

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SystemA crew of agents runs a whole process; people decide.
7specialist agents
5kinds of input
Soonfilm in production
The problem

Why it matters

Third-party injury and death claims arrive as police accident reports and MACT petitions across many tribunals; files live on spreadsheets, hearing dates slip and early settlement chances are lost while interest runs.

What it does

How the solution handles it

Seven agents read every accident report and petition, check the policy and driving licence for defences, gather income and dependency evidence, estimate quantum from tribunal practice, draft offers or defence briefs and track every hearing and award. A TP claims manager approves every offer.

How it works

How a case moves

Seven agents read, check, gather, value, draft and track every third-party case; a TP claims manager approves every offer.

What comes in
Cases in5 sources · police, tribunal, hospital, family, policy
Agents at work
Accident report readerFAR, DAR, petition
Then
Policy and licence checkerdefences on record
Evidence gathererincome, heirs, injury
Then
Quantum estimatortribunal practice
Then
Offer and brief draftercited, both ways
Then
Hearing trackerevery tribunal date
Award checkeraward and interest
A person decides
TP claims managerapproves every offer
What comes out
Offer or defence
Hearing calendar
Award checked
In and out

What it reads, and what it hands back.

What goes in

  • Police accident reports (FAR, DAR)
  • MACT claim petitions and notices
  • Medical, income and legal-heir papers
  • Policy and driver documents
  • Hearing orders and awards

What comes out

  • Cited case file per petition
  • Liability and quantum estimate
  • Offer or defence brief draft
  • Hearing and award calendar

Who uses it

TCTP claims managerPAPanel advocateLHLegal headCIClaims investigator
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
1day
from accident report to a valued, cited case file
By hand2–3 weeks
With agents≈ 1 day
target
100%
of hearings and award deadlines on one calendar
every hearing on a clock
estimated
2×
the cases per desk handler, with the same team
TodayWith agents

Motor Vehicles Act 1988 (amended 2019) §164 no-fault compensation · Central Motor Vehicles Rules accident-report procedure (2022) · “Target” = design goal, measured in the live solution · “Estimated” = our estimate

Built on the engine

7 specialist agents. One person decides.

Accident report readerpolice reports and petitions
Policy and licence checkerlicence, permit, policy defences
Evidence gathererincome, heirs and injury proof
Quantum estimatorestimates quantum, with basis
Offer and brief drafteroffers and briefs, facts cited
Hearing trackerhearings across every tribunal
Award checkerawards, interest and deposits
TP claims managerapproves every offer
Personal Auto & Motor

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