- Before
- Works 51 invoices against one 38-day clock, and pays many lines as billed because there is no time to test them.
- Now
- Starts each invoice from checked lines with the claims behind every finding; decides, signs and pays before the due date.
One state invoice, from postmark to payment
Ohio’s 2Q2026 invoice for labeler 71842: nine lines, $20.89M claimed, due in four days. Here is how it goes, screen by screen, in the working solution.
- 01Morning
Every state programme on one map
Lena Ortiz · Medicaid rebate managerLena opens the quarter map: 48 of 51 state invoices in, $568.3M invoiced, $8.12M found to dispute, 32 of 32 paid on time with $0 interest. Six states are due in the next seven days. Her work list puts Texas first — a letter to sign, due in two days — and Ohio with five lines to decide.
“Next due: Texas · Oct 9 · 2 days”
- 02As invoices land
New invoices checked the moment they arrive
Invoice intake agentNew York’s invoice came in on Oct 5 through the state portal: 8 lines, $45.02M claimed. The agents read the CMS-R-144 records, match 13,289 claims to the lines, then run the units, pricing and duplicate-discount checks — each step in view, with its time. The result: three findings for Lena, $1,209,079.20 to dispute, each citing the claims behind it.
An unreadable field goes to a person — never guessed.
- 03Opened
From claimed to payable, in one chart
Lena Ortiz · Medicaid rebate managerOhio: CMS-R-144, 9 lines, postmarked Sep 3, received Sep 7 via the state portal, due Oct 11. The waterfall walks the $20.89M claim down to $18.81M payable: units out of line −$1.17M, 340B duplicate −$173K, managed-care overlap −$433K, wrong URA −$13K, prior-quarter duplicate −$296K. Five lines wait for her decision.
- 04Line 2
Units per prescription doubled at one plan
Units and pricing checkerVeltrimab 40 mg, managed care. Meadowlark Health Plan reported 1,240 pens on 310 prescriptions — 4.0 pens each. The pen comes as a carton of 2 for a 28-day supply, and every other plan averages 2.0. The plan paid $1,599 per pen against $3,198 for the others — so every pen was counted twice. One click opens the state’s own claim-level file with the 310 Meadowlark claims highlighted.
“Recommended: Dispute 620 units — $1,165,600.00.”
- 05Line 1
340B claims that cannot earn a Medicaid rebate
Duplicate-discount checker46 fee-for-service claims, 92 pens, came from three covered entities — Millbrook Community Health Center, Sycamore Valley Hemophilia Center and Eastgate Family Clinic — all listed on the HRSA Medicaid Exclusion File for the quarter. On the managed-care side, 150 Corventa claims match, prescription by prescription, the file Tallgrass Community Plan already rebated on Aug 28.
An entity counts only if it is listed for the dates of service.
- 06Lines 7 and 9
Last quarter’s price, and a correction billed twice
Units and pricing checkerTalmirex 300 mg is billed at $163.2000 per mL — the 1Q2026 figure — where the 2Q2026 file says $151.4000. The units are right, so only the $12,744.00 difference is disputed, and Sam Patel reviews pricing disputes. Line 9, a 4Q2025 Corventa correction, bills all 3,270 tablets again, though Ohio reports changes as a full replacement and 3,150 were paid on Feb 6: the true change is +120.
- 07One click
She decides every flagged line
Lena Ortiz · Medicaid rebate managerFor each finding Lena can dispute, pay now and ask for claim-level data, or pay in full. She reviews the evidence and applies the recommendations: five lines disputed, $2,080,101.50 in all. Any line can still be changed before the letter is written.
Agents never change a decision a person made.
- 08Drafted
A letter to Ohio, from her decisions only
Dispute letter writerThe letter states what is being paid before the due date, lists each disputed NDC with units, amount and reason, and explains why in plain words with a citation on each line. It encloses the reconciliation statement lines (form CMS-304) and the claim lists, and offers the state’s dispute resolution meeting.
Only decided lines appear in a letter.
- 09Signed · Oct 7
Signed, sent and paid before day 38
Lena Ortiz and Dana OkaforLena types her name to sign; because the dispute is above $1,000,000, Dana Okafor, counsel for government programs, co-signs. The letter and five reconciliation lines go to Ohio via the state portal, the payment file of $18,812,349.80 is released to the ERP with a value date of Oct 9, and the true-up posts against the Ohio reserve, with the disputed amount kept in reserve.
“Your signature, the letter and the payment file are recorded on the audit trail.”
- 10Every week
Every dispute followed to a credit
Payment and accrual agentOhio’s five lines open as disputes beside every other open dispute, each with its age, the state’s latest reply and the interest owed if it is lost. Replies are read each week; the oldest, Texas 3Q2025 for a 340B duplicate, has a resolution meeting booked for Oct 15.