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Master Service Agreement Management

Master service agreement management that stacks each agreement's amendments and rate letters in the order they took effect, so a field question gets the term that governed that day.

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Follow one standby question from field to ERP ↓
The problem

Seven papers over thirteen years, and a ticket to sign by six in the morning

An oilfield service agreement is rarely one document. The agreement is signed, then amended, then repriced by rate letter, again and again. Each later paper changes some terms and leaves the rest, and they sit in different folders, some as scans with handwriting in the margin.

So when a field supervisor asks whether standby is billable and at what rate, the honest answer takes days of digging. Meanwhile the ERP's rate table was keyed from the latest rate letter and nothing else, and the invoice is paid on that.

Built forContract managersField superintendentsContract counselInternal auditors

The Problem Today

Service agreements change by amendment and rate letter for years, and nobody can say which term governed on a date.

2–3 days
for a field answer by email today our estimate

Looked up by hand today

  • Agreements
  • Amendments
  • Rates
  • Scans
  • Papers override each otherEach changes some terms and leaves the rest
  • The ERP keeps the last rateLimits in older papers are lost in the table

The Solution

  1. Each paper readAgreements, amendments, rate letters and scans, each passage on its page
  2. Rebuilt as of any daySlide the date and later papers peel away; each line shows its source
  3. Answered with the sumA field question gets the term, the arithmetic and the passage
  4. Conflicts go to peopleA contract manager settles; counsel signs corrections and readings

Built-in controls

  • Agents never choose between conflicting papers
  • Counsel opens a random sample before signing
  • Nothing reaches the ERP without two people

What You Get

The field signs tickets on the term that governed that day, and the rate table is corrected from signed papers.

  • Answers before the ticketThe term, the sum and the passage, as of the date
  • A rate book that follows the papersDifferences with the ERP found and corrected by two people
  • Conflicts in plain viewTwo papers side by side for a person to settle
One question from the platform

Standby billed at $4,800 that the master service agreement caps at $2,400

A wireline crew on an offshore platform was held for a day while the cranes worked the supply vessel. The ticket bills a full day of standby. The field superintendent asks before he signs.

demoVendors, platform, people, papers and rates are all sample data.

  1. 01Before the question

    3,160 agreements on file, about 600 in use, about 7 papers each

    Contract manager

    The library splits the agreements by business and status: in use, dormant but still in force, ended. Each row shows how many papers the agreement holds and what is open on it, such as rate lines that differ from the ERP. Every row opens the agreement as it stood on any date the reader picks.

  2. 0208:30

    The ticket bills standby for 24 hours at $4,800

    Field superintendent

    The field ticket reads standby from 00:00 to 24:00 on well 14-118, unit and crew held while the platform's cranes worked a supply vessel backload. It is not yet signed by the company representative. The superintendent has to sign or query it, and he wants the answer from the papers, not from memory.

  3. 0308:43

    Billable, 12 hours at most: $2,400 for the day, with seven citations

    Field answerer

    He types the question in plain words. The answer comes as of that day: billable, because the hold was the operator's own crane work; charged by the hour at one twenty-fourth of the daily rate; 12 hours at most. Each reason cites its passage, and the ticket check sets billed against what the papers allow: $4,800 against $2,400.

  4. 0408:44

    Slide back before the amendment and the answer changes: $3,900, full day

    Strata builder

    The papers sit as layers below the answer, newest on top. Sliding the date back to before the third amendment peels the later papers away. On that day standby was $3,900 a day under the 2021 rate letter and charged for the full day. The same question has a different answer on a different date, and the screen shows why.

  5. 0508:45

    The 2024 rate letter changed the rates and nothing else

    Field superintendent

    Back on the asked day, he opens the rate letter's closing line. These rates replace the exhibit rates; all other terms of the agreement are unchanged. That is the argument a vendor would make for a full day at the new rate, and the letter's own words close it: the hourly cap from the amendment stands.

  6. 0608:47

    The amendment caps standby at 12 hours, and the ticket check shows the gap

    Field superintendent

    Hovering the amendment's layer lights its term: one twenty-fourth of the daily rate, an hour at a time, for no more than 12 hours in a calendar day, and only on a ticket signed showing hours and cause. The ticket check row turns green on what is allowed. He sends the answer to the ticket, and the ERP difference goes to the contract manager.

  7. 0708:49

    The ERP pays $4,800 a day with no hours limit, so she proposes a correction

    Contract manager

    The correction sets the ERP's rate table beside the papers: $4,800 a day keyed from the rate letter, against $200 an hour, 12 hours a day at most, from the amendment and the letter. It shows what changes: corrections waiting on this business and the overpaid tickets earlier in the year. She proposes with a reason; a second person must sign.

  8. 0808:51

    Counsel opens both passages before he signs the correction

    Contract counsel

    Counsel does not sign a summary. Sign stays shut until he has opened the amendment and the 2024 rates himself, and both now read opened by you. He signs, and the correction joins the file that goes to the ERP. The decision lists the maker, the checker and when each acted.

  9. 0909:00

    Across the sample estate, 1,904 rate lines differ from the papers

    Contract manager

    The rate book check compares the rate lines in force in the papers with the ERP's rate table: 61,480 lines, 59,382 match, 1,904 differ and 194 are missing. The field correction sits on top. A batch for one business is built by the agents and signed only after counsel opens a random sample; held rows stay behind a question.

The standby day on the ticket, worked from the master service agreement

The arithmetic the answer shows, as of the day in question.

Daily standby rate in force, 2024 rate letter$4,800
Hourly, at one twenty-fourth of the daily rate$4,800 / 24$200
Hours allowed in a calendar day, amendment12
Allowed for the day12 × $200; billed $4,800$2,400

demoSample data, from the working solution.

Around the agreements

Conflicts, insurance, scans and renewals in the same agreement record

What the contract manager and counsel work through between field questions.

One agreement as of a dateEach paper with what it changed and what it left alone, and the terms in force with their source, for any date.
Papers that cannot both hold214 open: two papers change the same line in ways that cannot both be true. The agent says it cannot tell, and a contract manager settles.
Insurance against the papersWhat each agreement asks for today against the vendor's current certificate: 529 meet the limits, 44 short, 27 expired with call-outs held.
Handwriting to confirm1,486 scanned values read below the 90% line wait for a person, with the page image and what the mark could be.
Renewals and gapsFixed terms ending, papers referred to but not on file, papers with one signature and expired certificates, each with a drafted request.
Audit trailEach agent step and each decision, newest first: the answer, the ticket, the proposal and counsel's signature.

demoSample data, from the working solution.

The agents

Paper reader to indemnity reader: where each agent stops

They read, stack, answer and compare. People settle and sign.

Paper reader

Reads each paper, scans and handwriting included, into passages with page and confidence.

  • Never fills a blank; a low-confidence value goes to a person
Strata builder

Orders each agreement's papers by when they took effect and rebuilds it as of any date.

  • Never counts a paper with one signature
Field answerer

Answers questions on money, terms and dates with the passage, as of the asked date.

  • Never answers about physical work or a live event
  • Never resolves a conflict
Conflict finder

Finds papers that change the same line in ways that cannot both hold.

  • Never chooses between them
Rate book checker

Compares the rates in force with the ERP's table and proposes corrections.

  • Never writes to the ERP
Insurance checker

Compares the cover the papers ask for with the current certificate.

  • Never says cover applies
  • Never lifts a hold
Indemnity reader

Finds indemnity and liability wording a later paper changed.

  • Never says whether wording is enforceable

Contract calls that stay with the contract manager and counsel

The agents answer from the papers. These decisions are people's.

Which of two conflicting papers governsThe conflict finder says it cannot tell; the contract manager settles and counsel signs.
Changing the ERP rate tableA correction needs a proposer and counsel's signature after he opens both passages.
Reading indemnity and insurance wordingThe indemnity reader and insurance checker find the wording; counsel records the reading.
Anything about work on a platformSafety and live-event questions go to the person in charge of the site, word for word.

What contract managers ask about master service agreement management

What is master service agreement management?

Master service agreement management keeps an operator's service agreements, amendments and rate letters in order so the right term is used. This solution stacks each master service agreement's papers in the order they took effect, rebuilds it as of any date, and answers questions with the passage and the arithmetic.

How does it handle rate letters that only change rates?

Each paper's layer records what it changed and what it left alone. A rate letter that replaces the rates leaves other terms, such as an hourly cap, in force, and the answer cites both.

What happens when two papers conflict?

The agent says it cannot tell and shows both passages side by side. A contract manager settles the conflict with a reason, and counsel signs.

Can it fix the rates in our ERP?

It finds where the ERP's rate table differs from the papers and proposes corrections. Nothing reaches the ERP until the contract manager proposes and counsel signs, after opening the passages.

Can it read scanned and handwritten amendments?

Yes. Each value is read with a confidence, and any value below the line is confirmed by a person against the page image.

Does it give legal opinions on indemnity?

No. It finds wording that a later paper changed or that differs from the standard form. Counsel reads it and records the reading.

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Choose one vendor
with a long paper trail.

Pick an agreement with its amendments and rate letters; we rebuild it as of a day you choose.

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