- Before
- Sees a late completion for the first time when the inspector reads it in the pack.
- Now
- Gets every gap with its explanation on file before anything leaves the back room, decides how it is presented, and signs.
One inspector’s question, from asked to signed
Day 2 of a four-day agency inspection at Plant 2 — Westport, where Veltrimab 150 mg/mL vials are filled on Fill Line 2. At 10:31 the lead inspector asks about batch VB-26-0917. Here is what happens next, screen by screen, in the working solution.
- 0110:47
The back room, with the front room in view
Grace Mensah · QA lead, inspection back roomGrace opens the back room. Six training requests so far today, two answered and four open; a median of 18 minutes to a pack against a 30-minute target; three gaps found before the inspector. On the right, who is in conference room B — Ruth Calder, lead inspector, and Ben Ashworth — and the 11:00 training records review, where R-14 and R-17 are expected.
“What did the inspector ask? Type or paste the request as the scribe wrote it.”
- 02Logged
Every request, as the inspector said it
Sam Patel · ScribeSam logs each request verbatim, with who asked and when. The request log shows all seven from this inspection on their clocks: R-14 asked, R-15 with the agents, R-16 waiting for QA on two people, and R-11, R-09 and R-06 already with the inspector in 21, 13 and 18 minutes.
- 0310:31 · asked
R-14: everyone who touched batch VB-26-0917
Ruth Calder · Lead inspector“Show me that everyone who touched batch VB-26-0917 was trained on the SOP versions in effect when they did the work.” The request opens with the inspector’s words on top and the scribe’s log beside it, highlighted. The clock is already running against the 30-minute target.
The agents read only; the batch record, learning and document systems stay the records of truth.
- 04One click
“Build the pack” — and every step shows as it runs
The agentsThe request reader sets the scope: batch VB-26-0917, Sep 16–18, everyone who performed or verified a step. The batch record reader reads 24 pages — 9 steps, 8 people, names joined by employee number. The SOP version resolver finds the revision in effect at each step and notes that SOP-MFG-0262 rev 7 took effect 9 days before. The checker runs 18 training checks and 8 qualification checks.
- 05Built
Who did what, under which revision
Training & qualification checkerBatch steps, people and procedure revisions on one trace: 8 people, 9 steps, 24 of 26 checks passed, 2 to explain. Two lines stand out — Lucas Moreau to SOP-MFG-0262 rev 7, “trained Sep 19”, and Ciarán Doyle to his media fill, “grace day 12”. Behind the trace, the evidence matrix lists all 26 checks, each with the batch record page and the transcript or register entry it rests on.
- 06Found first
The late training — and the deviation already on file
Gap explainerLucas Moreau capped vials at 14:20 on Sep 17. Rev 7 of stoppering and capping took effect Sep 8; he completed it Sep 19 — assigned Sep 1, due Oct 8. The gap explainer finds that Lena Ortiz raised DEV-2026-0398 for this event on Sep 22: the torque checks were still done every 30 minutes as rev 7 requires, verified by Aoife Byrne, trained on rev 7 on Sep 4. His transcript opens beside it.
A gap is never left out of a pack — QA decides how it is presented.
- 07QA decides
Disclose with the record; confirm the grace window
Grace Mensah · QA leadGrace chooses “Disclose with DEV-2026-0398”. Next, Ciarán Doyle: he entered Grade A on Sep 16, his last media fill was Mar 4, so the 6-month date was Sep 4 — he was on leave for the Aug 26 run and is booked for Oct 14. SOP-QA-0150 §6.2 allows a 30-day grace window, so Sep 16 is day 12. She confirms it inside the window. Each decision is recorded in the audit trail.
- 08Signed
Approve and release, with an electronic signature
Grace Mensah · QA leadThe release names what she is signing: R-14, 26 checks, two gaps with her decisions. She signs with her name and role, the meaning — “QA approved — release to the inspector” — and her password, and the pack becomes read-only.
- 0917 minutes
A plain letter, and the pack, to the front room
Dana Okafor · Inspection hostThe response letter answers the question first: 7 of 8 people completed training on the revision in effect before the work; Lucas Moreau did not — with the disclosure citing DEV-2026-0398 and CAPA-2026-0151 — and Ciarán Doyle worked inside the media-fill grace window. 24 of 26 checks were met. Signed by Grace Mensah and handed to Dana Okafor for the front room, read-only.
“The learning, batch record and document systems remain the records of truth; this pack is a read-only extract.”
- 10Follow-up
Anyone’s training on any date
Lena Ortiz · Training coordinatorWhen the inspector follows up, the look-up answers on the spot. Lucas Moreau on Sep 17, 2026: trained on gowning rev 8 and aseptic filling rev 11; stoppering and capping rev 7 “Not yet · due Oct 8”. Media fill valid to Feb 26, 2027; worked that day on aseptic filling at 06:30 and capping at 14:20. Slide the date and the picture changes.