SystemGroup Benefits

Disability Claims

Disability Claim Management

Every disability claim built, cited and decided well inside the 45-day ERISA clock.

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SystemA crew of agents runs a whole process; people decide.
6specialist agents
5kinds of input
Soonfilm in production
The problem

Why it matters

Claim forms, physician statements and hundreds of pages of records are read by hand; files miss the 45-day ERISA clock and offsets are found late.

What it does

How the solution handles it

Agents build the claim file from the claimant, employer and physician statements, summarise the records into a cited timeline, check policy terms and offsets, and draft the letter. The 45-day clock and its extensions are watched on every claim. The examiner decides and signs.

How it works

How a claim moves

Six agents build the file, summarise records, check terms and offsets, watch the clock and draft letters; a disability claims examiner decides and signs.

What comes in
Claim pack in4 kinds of record · statements, records, policy
Agents at work
Claim pack reader3 statements
Then
Medical records summarisercited timeline
Policy provisions checkerelimination · own-occ
Then
Offset trackerSSDI · state · pension
Clock watcher45 + 30 + 30 days
Then
Letter drafterplain words, cited
A person decides
Disability claims examinerdecides and signs
What comes out
Cited claim file
Decision letter
Clock met
In and out

What it reads, and what it hands back.

What goes in

  • Employee and employer statements
  • Attending physician statements
  • Medical records
  • Job description
  • Policy and certificate

What comes out

  • Cited claim file and medical timeline
  • Decision letter draft
  • Offset and benefit calculation
  • Clock on every claim

Who uses it

DCDisability claims examinerNCNurse case managerVCVocational consultantCTClaims team lead
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
30min
to a cited medical summary from hundreds of pages of records
By hand4–6 hrs
With agents≈ 30 min
target
27days
to spare on the 45-day ERISA decision clock
Ready by day 18
target median
estimated
2×
the claims per examiner, with the same team
TodayWith agents

Source: 29 CFR 2560.503-1(f)(3), 45 days for disability claims · “Target” = design goal, measured in the live solution · “Estimated” = our estimate · agents = the live solution’s configuration

Built on the engine

6 specialist agents. One person decides.

Claim pack readerclaimant, employer, physician
Medical records summariserdated timeline, every page cited
Policy provisions checkerdefinitions, elimination period
Offset trackersocial security and other offsets
Clock watcherdecision and extension dates
Letter drafterplain-English letter, cited
Disability claims examinerdecides and signs

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