SystemFreight Forwarding

Freight Forwarding Management

Freight forwarding software that runs one job from the inquiry email to the paid invoice, and puts each supplier extra in front of a person before the client is billed.

See one import job priced, costed and billed ↓
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The problem

Detention at the client's dock gets paid and never reaches the invoice

The quotation is built in a spreadsheet from supplier emails: the ocean carrier's rate sheet, the origin agent's charges in yuan, the terminal's tariff, the trucker's quote with its free time at the dock. Sales retypes each price, adds margin and hopes the replies arrive before the client buys elsewhere.

Then the job runs and the suppliers bill. The trucker adds waiting time, the terminal adds storage for the days customs held the box, and accounts pays both because the amounts look right. Nobody holds the invoice up against the quotation line, so the client is billed what was quoted and the extras come out of the margin. Delivered jobs sit unbilled while someone works out whether every cost is in.

Built forForwarding ownersSales and pricingOperations coordinatorsCustoms brokersFreight accounts

The Problem Today

Suppliers bill extras after delivery, accounts pays them, and the client invoice carries only what was quoted.

~50 days
to collect a forwarder's receivables, in shipping research published

Kept in inboxes and sheets today

  • Inquiries
  • Rate sheets
  • Releases
  • Invoices
  • Quotes wait on supplier repliesPrices chased by email, then retyped into a sheet
  • Waiting time paid, not rebilledSupplier invoices are checked against nothing

The Solution

  1. Inquiries priced overnightEach line costed from replies, tariffs and rate sheets, its source named
  2. Supplier lines held to the quoteEach supplier invoice compared with the quotation line it belongs to
  3. Extras decided on the documentsGate times and the customs release sit beside each charge; a person rebills
  4. Invoiced once the last cost landsThe draft fills itself; accounts runs the readiness check and issues it

Built-in controls

  • Quotes and invoices leave only when a person sends them
  • Below-floor quotes wait for the president
  • Credit notes and payment runs need a second person

What You Get

The forwarder quotes from sourced prices and bills each job once its last cost is decided, extras included.

  • Margin kept as quotedDetention and storage rebilled with their documents
  • Quotes ready by morningLines priced overnight; sales checks and sends
  • One record per chargeWhy it was billed, who decided, and the proof
Features

Freight forwarding software features along one import, quote to invoice

Sales, operations and accounts work the same job in it. The screens follow a container of valves from the inquiry to the client's question about the bill.

demoSample data: the forwarder, its clients and suppliers, the people, the jobs and the amounts are all invented.

  1. 01Quote to cash

    Freight forwarding management home: six stages from inquiry to cash

    • Six stages with the agents' overnight work. Inquiry, job, customs, supplier costs, invoice and cash each show what was read, priced and posted since last evening, so the day starts on exceptions.
    • Only what waits for the person looking. The president opens on the approvals that need a second person, and accounts on its invoices and batches, with no shared task list to sift.
    • One job followed across the six stages. Anyone can see where a shipment's money sits right now: quoted, delivered, released, charges to decide, invoice held or not billed.
  2. 02Inquiry read

    Freight quote software that reads the inquiry and asks suppliers for rates

    • Cargo, route and incoterm read from the email. Each value links to the sentence it came from, so sales checks the read instead of retyping the request.
    • Rate requests to carriers, agents and truckers. Carriers, agents and truckers are asked together, and each reply is read into the quote as it lands in the quotations mailbox.
    • Foreign-currency replies converted. A destination agent's price in euros lands on the quote in dollars, with the exchange rate printed on the line.
  3. 03Quotation lines

    Quotation lines with cost, sell, margin and the source of each price

    • Supplier and source on each line. Spot reply, agent reply, published tariff or rate sheet sits beside the cost, so a questioned price is answered from its document.
    • Margin checked against its line of business floor. Air export, sea import and cross-border trucking each carry their own floor, which the administrator changes without a developer.
    • Sent only when sales presses Send. The salesperson can change any number first, and the client never sees the cost column.
  4. 04Supplier invoice

    Freight invoice audit: each supplier line checked against the quoted cost

    • Invoice matched to its job by container and reference. Carrier, terminal, agent and trucker invoices from the accounts mailbox land on the right job, with a duplicate check first.
    • Matching lines post with no cost entry. Within the rounding tolerance the forwarder sets, matched lines post by themselves, so accounts keys only the exceptions.
    • Extras the quote never had held for a person. Detention, storage and surcharges stop at operations as charges to decide instead of riding into the next payment run.
  5. 05Detention evidence

    Detention billing from the delivery note's gate and unloading times

    • Gate arrival and unloading times highlighted. Operations sees the hours at the consignee's dock beside the free time on the trucker's quote, from the note the client's clerk signed.
    • Billable hours worked from the quote's own terms. Free time and the rate per started hour come from the drayage quote, so the rebill stands up when the client asks.
    • Every document view kept in the audit trail. The note is stored with the job, and the same page travels with the rebill to the client.
  6. 06Port storage

    Port storage charges set against the customs hold and release times

    • Customs release and client email beside the charge. Storage days are counted against when customs held and released the entry, and the email shows who sent a missing document late.
    • Rebill rule per charge code. At cost, cost plus a markup or a fixed amount: the suggestion follows the forwarder's own rule for that code, arithmetic shown.
    • Rebill, absorb or dispute, decided by operations. The coordinator makes the call with the evidence open, and the reason goes into the job's record.
  7. 07Client invoice

    Client invoice drafted the moment the last supplier cost is decided

    • Quoted sell lines plus approved rebills. Extras land on the invoice marked added after quotation, so the client sees which charges are new.
    • Readiness check before issue. Open supplier decisions, proof of delivery, the client's PO and a tax rule on each line are checked before the button opens.
    • Issued by accounts into the client's batch. Clients who take invoices only on set days get theirs in that day's portal batch, with gap-free numbering.
  8. 08Client query

    Client queries on accessorial charges answered with the evidence attached

    • Query raised from the client portal. The client picks the invoice line and says what looks wrong, so the query opens on the right job.
    • Delivery note and quote attached by the agent. Accounts starts from the documents that decided the charge, so the reply quotes the gate times without an inbox search.
    • Reply sent by a named person. Accounts reads and edits the drafted answer, or raises a credit note that someone else approves.

Four desks of a forwarder working one job in freight forwarding management

From the first price to the last receipt, each desk sees its own part of the same record.

Forwarding owners and presidents

Approve below-floor prices, credit notes, payment runs, journals and the month close

  • Margin by job, line and client
  • Jobs below their floor, each with a reason
  • Approvals no one can give on their own work
Sales and pricing teams

Check the priced quotations, send them, record acceptance and open the job

  • Inquiries priced before the morning
  • A source under every cost
  • Follow-ups drafted for quotes with no answer
Operations coordinators

Run the jobs and decide each supplier extra: rebill, absorb or dispute

  • Milestones set from notices and delivery notes
  • Each extra charge with the document that decides it
  • The rebill rule for each charge code
Freight accounts leads

Issue client invoices and batches, run receivables, payables and the close

  • Invoices drafted when the last cost is decided
  • Client queries opened with evidence attached
  • Supplier statements reconciled by an agent
More screens

Customs entries, payment runs and the close behind the same jobs

Screens the pricing desk, the broker and accounts open on the rest of their day.

A quote under its floorA cross-border trucking quote at 10.1% against a 14% floor, capped by the client's contract. Sales re-prices a line or asks the president.
Entries for the broker to fileDeclarations drafted from the invoice and packing list, HS codes checked. The licensed broker files; restricted accounts stay masked for uncleared staff.
Supplier invoices still to decideForty-nine read today and 43 posted with no cost entry. Four wait on a person because an amount differs or an extra appeared.
The job, billedEvery supplier cost decided and the invoice issued at $5,749.00 into the client's Thursday batch, the day after delivery. Payment is the last stage left.
A payment run for someone else to approveEighteen suppliers and $107,136.59, with each bank account verified. The person who prepared the run cannot approve it.
The month-end closeThe close assistant accrues uninvoiced supplier costs and revalues foreign balances. People clear the open checks, and only the president locks the month.

demoSample data, from the working solution.

Five sign-offs between a supplier's extra and the client's invoice

Agents prepare each of these. The person named presses the button, and the audit trail keeps the agents' actions apart from people's.

Sales and pricing
Sees
Each quotation line with its supplier, source, cost, sell and margin against the floor
Signs
Sends the quotation to the client
President
Sees
The margin a quote would earn, the contract cap and the line that pulls it under
Signs
Approves a below-floor quote, a credit note, a payment run, a journal or the month lock
Operations coordinator
Sees
The delivery note times, the customs release and the rebill rule beside the extra
Signs
Rebills, absorbs or disputes each supplier extra
Licensed customs broker
Sees
The drafted entry with its HS code and duty
Signs
Files the customs entry; export information is filed by the forwarder's licensed people
Accounts lead
Sees
The readiness check, the batch day and the client's PO
Signs
Issues the invoice; an issued invoice changes only by credit note

Nineteen agents read the mailboxes, and none sends, files or pays

Nine of them carry a job from the inquiry to the reply on a charge.

Mail classifier

Sorts each email in the quotations, operations and accounts mailboxes to its inquiry, job or supplier.

  • Answers no client or supplier
Inquiry reader

Reads pickup, cargo, weight, volume, incoterm and PO from the request, each value linked to its sentence.

  • Opens no job; sales does on acceptance
Quote builder

Prices each line from supplier replies, rate sheets and tariffs, names the source and checks margin against the floor.

  • Sends no quotation
  • Clears no price below the floor
Customs declaration preparer

Drafts the entry from the commercial invoice and packing list and checks the HS code.

  • Files no entry and no export information
Cost checker

Compares each supplier line with the quotation and posts what matches within the tolerance.

  • Pays nothing; a payment run needs two people
Rebill advisor

Suggests rebill, absorb or dispute from the charge code's rule and the documents behind the extra.

  • Decides no charge
Invoice builder

Drafts the client invoice from quoted sell lines plus approved rebills, with a tax rule on each line.

  • Issues no invoice
  • Changes no issued invoice
Query triage

Opens a client query on its invoice, attaches the evidence it holds and drafts the answer.

  • Sends no reply
Margin watch

Lists jobs that fall below their margin floor, each with the cause, for a person to give a reason.

  • Changes no price or charge

What forwarders ask about freight forwarding software

What is freight forwarding software?

Freight forwarding software runs a forwarder's jobs: quotations, bookings, customs, supplier costs, client invoices and the accounts behind them. In this one, agents read the shared mailboxes, price and match, and people send quotations, decide extra charges and issue invoices.

Does it replace our freight system or sit on top of it?

It is the system of record for a small or mid-size forwarder: it takes the place of the freight system, the shared mailboxes and the spreadsheets, with migration set up in administration. Sales, operations, customs, warehouse, accounts and clients through a portal all work in it.

How does it bill detention and storage back to the client?

The supplier invoice is read against the quotation line it belongs to. An extra is shown with the documents that decide it, such as delivery note times against the quote's free time, and operations rebills, absorbs or disputes it under the rule for that charge code.

Can an agent send a quote or an invoice to a client?

No. Agents prepare quotations, invoices and replies; a named person presses Send or Issue. Each action, by a person or an agent, is in the audit trail and exports for the auditor, who has read-only access.

Who approves below-floor prices, credit notes and payment runs?

A second person. Below-floor quotations, credit notes, credit-hold overrides, payment runs, journals and locking a month each need someone other than the person who prepared them.

Is it a fit for a small forwarder without an IT team?

It is built for owner-run and mid-size forwarders. Margin floors, rebill rules, tax rules, numbering and invoice days are settings the administrator changes without a developer.

What can our clients see?

Their own shipments with milestones and proof of delivery, their invoices, a way to query a charge and a form to request a quote. They never reach the forwarder's build or accounting screens.

Bring one job
that earned less than quoted.

Send the quotation and the supplier invoices from one delivered job, and we will check each line against the quote.