Elder financial exploitation seen in the people around the money, with every hold, report and referral decided by a person
Every concern about an older member acted on the same day, with each step on the record.
See one case, screen by screen ↓Elder Financial Exploitation Detection is software for credit union and bank fraud and BSA teams that spots elder financial exploitation in the people around an older member's money, then prepares each protective step for a person to decide. Seven agents show who is new and when they appeared, compare the money moves with the member's own pattern, lay out the steps of the institution's policy with their clocks, and draft the guides, the delay notice, the APS report and the SAR referral. A delay and an APS report each need a second person.
AI use cases in banking: a buyer's guide to agentic AI for bank and credit union operations →
Updated
Elder financial exploitation rarely arrives as one suspicious transaction. A new "friend" is added to the account at one branch, the phone number on file changes through the contact center, online banking is opened from a new phone, a payee appears, gift cards follow, and then the large request comes at a teller window with the new person standing beside the member. Each change lands in a different system, and none of them alone breaks a fraud rule, because most of it looks authorized: in FinCEN's one-year study, about 80% of reports involved scams in which the older adult often moves the money themselves.
The response is improvised too. Whether a teller delays, whom to call, what may be told to a niece, which state deadline applies and whether the reporting employee is trained under the Senior Safe Act all live in a policy document and in people's memory. A SAR referral typed into a comment field shows up on a branch screen; a delay letter addressed to both owners tips off the suspect. Elder Financial Exploitation Detection puts the member at the center of the people around their money, and seven agents prepare each step of the credit union's policy for a person to decide.
Estimated split of the working hours one concern about an older member takes, by hand and with the agents. Our estimate, kept modest; in the working solution the sample case ran from the teller's report at 9:52 a.m. to the SAR referral at 11:05 a.m.
Seven agents watch, map, draft and check; staff decide every step and a second person approves.
Eleanor Marsh, 81, has been a member of Norrell Federal Credit Union since 1974. On a Thursday morning she comes to the Halvern branch to cash out a certificate. Here is what happens next, screen by screen, in the working solution.
With Curtis Vane beside her, Eleanor asks to close her 24-month certificate early: $42,000, with a $604 penalty, by official check payable to Curtis. Jamal presses Report a concern at his station. The alert goes to the top of the specialist's list.
"The friend answered every question. She was not sure what the money was for."
By 9:58 a.m. the agents have built Eleanor's circle and opened case EFE-26-0287 with a concern of 0.91. Her niece Ruth Marsh-Okafor has been her trusted contact for 3 years, and her caregiver Lorna Pike has held a power of attorney for 18 months with steady spending. Curtis Vane, a joint owner, and Ridgeline Restoration LLC, a payee, are new this month.
"A friend added as joint owner 19 days ago now has Eleanor's phone number and online banking, and today she is asking to cash out a $42,000 certificate to him."
Teresa opens Curtis Vane's record. He was added as joint owner at the Westbrook branch on Saturday, October 3; the phone of record changed on October 5; online banking started from a new Android phone on October 6; and that phone added the payee Ridgeline Restoration LLC on October 9. Each line cites the system it came from.
Links people only on two or more identifiers, never on a name alone.
Eleanor's outflows ran about $2,600 to $2,720 a month from April to September; October reached $7,400 by the 22nd, with $2,400 to Ridgeline Restoration LLC and $3,100 in gift cards. A fairness check shows what did not change: Lorna Pike's spending has stayed at $590 to $690 a month for 18 months, so a long-standing caregiver is not treated as a suspect.
The Drafting agent's guide gives Owen six plain questions and a reminder never to say victim, scam or confused. He records Eleanor's answers: the money is for a roof Curtis is arranging, and she has seen no contract. She agrees the credit union may call Ruth and tell her about Curtis and the roof.
"Yes, you can call Ruth and tell her about Curtis and the roof."
The call guide uses only what Eleanor's 2023 consent and today's conversation allow, and the Safeguards agent passes it 3 of 3: within consent, no amounts or accounts, no report named. Ruth has never heard of Curtis, and the roof was replaced in 2022. She will come to the branch with Eleanor on Friday at 10:00 a.m.
"I have never heard of a Curtis. The roof was replaced in 2022; I paid half."
The Policy agent proposes the delay and computes the state hold law's clocks: 5 business days, in force to Thursday, October 29, with the notice due Monday, October 26 and the review result due Monday, November 2. Teresa sends it and Owen approves it as the second person. The notice goes to Eleanor; Curtis is excluded as a party reasonably believed to be involved.
The Drafting agent fills every section of the state APS report from the case, each value cited: $5,500 paid out, $42,000 delayed. The Safeguards agent confirms Senior Safe Act training for Teresa (February 11, 2026) and for Jamal (January 20, 2026), and that no SAR is mentioned. Priya approves, and Teresa uploads the report to the state portal and records its reference.
The referral to the BSA team carries the key term EFE FIN-2022-A002 for field 38(d), names Curtis Vane and Ridgeline Restoration LLC, and sets the filing date of Saturday, November 21. The Safeguards agent lists every place it must never appear, each with 0 mentions: the teller platform, the branch view, Eleanor's online banking and statements, the delay notice, Ruth's call guide, the APS report and anything Curtis can see as joint owner.
Curtis Vane's phone number, 555-0163, has been Walter Brisbane's phone of record since September 10, and the same Android device signed in to both members' online banking. Walter, 84, has withdrawn $9,800 in cash in four Westbrook visits since. The agent proposes a linked case; Teresa opens EFE-26-0291, and neither member nor either branch is told about the link.
The same case, seen by the four people who carry it: what their day looked like, and what it looks like now.
Seven agents watch, map, draft and check; staff decide every step and a second person approves.
Compares an older member's money moves with their own 12-month pattern and flags changes: new payees, gift cards, early certificate closures, cash and first wires, with FinCEN's red flags as its reference.
Builds the circle of people around a member's money (owners, trusted contacts, agents under a power of attorney, payees, devices, phone and address changes) and links members who share them.
Maps the facts to the interagency statement and the credit union's policy EFE-3, and computes the state hold law's business-day clocks and the 30-day SAR clock.
Drafts the conversation guide, the trusted-contact call guide, the delay notice, the APS report and the SAR referral narrative in dignity-first words, every value cited.
Checks each draft against the person who will read it (consent scope, a suspected party, SAR confidentiality) and the reporting employee's Senior Safe Act training.
Sets and sends reminders: a delay ending, an APS response due, and the 90-day watch after a case closes.
Drafts the quarterly program report for the risk committee and builds examiner export packs with training evidence.
Decide, approve and file. The agents propose; a named person decides.
The specialist can ask about anyone in the circle, any step or any rule. Every answer cites the records it came from.
Why 0.91 and not lower?
Seven signals line up behind one new person. Curtis Vane was added on October 3; two days later the phone changed, then online banking, a payee and first-ever gift cards. Today the certificate check is payable to him, and the teller saw him answer for her. Any one alone would score under 0.60.
Is Lorna Pike part of this?
Nothing points to her. Lorna has used the power of attorney for 18 months at $590 to $690 a month, with the same payees and no cash; October is no different. She is not on the certificate request and has no link to the new phone or payee.
What does the state hold law let us do?
We may delay a disbursement when we reasonably believe it may result in exploitation, give notice within 2 business days to Eleanor and anyone authorized who is not suspected, and keep it up to 15 business days unless a court extends it. Our policy has the branch manager approve up to 5, the BSA Officer longer.
Who else has Curtis Vane's phone number?
One other member: Walter Brisbane, 84, at Westbrook. His phone of record has been 555-0163 since September 10, and the same Android device signed in to his digital banking. He has withdrawn $9,800 in cash since. I propose a linked case; you decide.
13 screens from the working solution, on its sample data. Pick one to see it large.
The steps, limits and clocks the agents follow are settings. A change is a new version, and limit changes are approved by the BSA Officer.
| Setting | Default | Choose from |
|---|---|---|
| Delay a disbursement | 5 business days | Branch manager approves; the maker never approves their own |
| Longer delay | 15 business days | BSA Officer approves; longer only by court order |
| Report to Adult Protective Services | 2 business days | BSA Officer approves every report; the specialist uploads it |
| Eligible adult | 65 or older | Set to match the state elder financial exploitation hold law |
| Delay notice | 2 business days | To the member and every authorized party not reasonably believed to be involved |
| Concern thresholds | 0.70 opens a proposed case; 0.85 pages the specialist | A member at a branch always pages |
| Member at a branch now | 1 hour to the first protective step | A missed clock goes to the BSA Officer |
| Retention | 5 years | Under the Bank Secrecy Act; legal hold; other members redacted in exports |
Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.
“demo” = seen in the working solution, on its sample data · “target” = the design goal, measured in the live solution · “estimated” = our estimate of where a concern's working hours go · “typical” = published figures: FinCEN Financial Trend Analysis on elder financial exploitation, April 2024 (155,415 reports, about $27 billion of suspicious activity, about 80% scams; FinCEN notes the total may be overstated), and the AARP estimate of $28.3 billion a year cited in the Interagency Statement on Elder Financial Exploitation, December 2024. Rules: FinCEN Advisory FIN-2022-A002; the Senior Safe Act, 12 U.S.C. 3423; SAR confidentiality, 31 U.S.C. 5318(g)(2). The demo state's hold law settings illustrate one state's rules; yours follow your state. Norrell Federal Credit Union, its members, the companies and the people named on this page are fictional — characters and sample data in the working solution.
Elder Financial Exploitation Detection is software for credit union and bank fraud and BSA teams that spots elder financial exploitation in the people around an older member's money, then prepares each protective step for a person to decide. Seven agents show who is new and when they appeared, compare the money moves with the member's own pattern, lay out the steps of the institution's policy with their clocks, and draft the guides, the delay notice, the APS report and the SAR referral. A delay and an APS report each need a second person.
In the working solution's sample case they arrive in sequence: a new joint owner, a changed phone number two days later, online banking from a new phone, a new payee, first-ever gift cards, an early certificate closure payable to the new person, and a third party answering for the member at the window. The Pattern agent uses FinCEN's advisory FIN-2022-A002 red flags as its reference and cites each signal to its record. Any one alone would score low; together they explain the concern.
Where a state hold law allows it, yes, and the solution follows the law you set. In the demo state, the delay notice goes within 2 business days to the member and every authorized party not reasonably believed to be involved, and a delay runs up to 15 business days unless a court extends it. The Policy agent computes the clocks; the specialist sends the delay and a second person approves it.
The Drafting agent fills the state adult protective services report from the case, each value cited; the BSA Officer approves it, and the specialist uploads it to the state portal and records the reference. The SAR referral carries FinCEN's key term EFE FIN-2022-A002 and the 30-day filing clock, and it never appears on a member, joint owner, trusted-contact or branch view.
Only what the member's consent on file and her answers today allow. The Safeguards agent checks the call guide before the call: within consent, no amounts or accounts, no report named. A wider scope needs the member's consent that day.
It reads training records from your learning management system and confirms that each employee who reports on a case is current before an APS report is approved. An untrained reporter is flagged and routed. Training is a condition of the Senior Safe Act's protection.
Yes. The agents notice, map, draft and check; they never hold, release, send, file or change a member record. A person decides every step, the person who proposed a step never approves it, and overriding an agent's proposal needs a reason code.
The Agentic Solution Engine builds and deploys it from your requirements and documents (your elder protection policy, your state's hold law, your notice templates and a sample of past cases), and it goes live once every quality gate has passed. We will walk you through it on your own cases first.
Fraudulent wires stopped before they leave; good wires released on time, with two names.
1-min demoACH Fraud MonitoringEvery flagged entry decided before the money moves, with the rule it answers beside it.
1-min demoFraud Case ManagementAlerts from every engine in one case, each memo sentence tied to its source.
1-min demoWe'll run Elder Financial Exploitation Detection on a sample of your own past elder exploitation cases.