- Before
- Owns three request lists for the quarter and re-reads every file before it goes out. “I want to accept evidence, not re-read every file for the quarter.”
- Now
- Opens each request already checked, with the trace and its sources, and spends her time on the decision and the heads-ups.
One request, from the auditor's line to accepted evidence
Thursday 15 October 2026, 10:12. Kestrel & Vane Group is four days from Q3 interim fieldwork with its external auditor, Harcourt Lyle LLP. Three lists are open — 186 external audit requests, 94 for SOX testing, 38 for internal audit's P2P review in Leeds. Here is how the audit lead, a control owner and the agents work one request through together, screen by screen, in the working solution.
- 0110:12
The PBC list, ordered by what the auditor will feel first
Elena Varga · Audit lead, SOX programElena opens the external audit list: 112 of 186 accepted (60%), 23 checked and waiting for her, 11 returned to owners, 24 waiting on owners and 14 not yet sent. The chaser forecasts 7 at risk for fieldwork. Every row opens to its files and six check results — HL-133's terminated-users file came back because leavers from company codes 3000 and 4000 were missing.
“Checker this quarter: 412 uploads checked · 63 returned before the auditor saw them · median 38 s.”
- 02Sent 28 Sep
The auditor's line, rewritten for the owner's system
Request writer · for Ravi Menon, AP master data leadHarcourt Lyle wrote “Provide vendor master change report for the period with parameters.” Ravi's request, HL-114 for control AP-C07, says exactly what to send: run ZVM_CHG in the ERP for change dates 1 Jul – 30 Sep 2026 and company codes 1000, 1100, 2000, 3000 and 4000, with the eight columns it must have and a screenshot of the parameters screen. Beside it sits last year's accepted file, names redacted: 1,116 rows, with the parameters screen.
The request writer never changes what the auditor asked for; the original stays beside it.
- 0310:14 · 40 seconds
A wrong quarter, returned before anyone else sees it
Evidence checkerRavi uploads VM_change_log_Q2_2026.xlsx. The checker opens it, reads the report header and finds change dates 1 Apr – 30 Jun. Population, legibility and fields pass; the period fails. Forty seconds after the upload the file is back with Ravi, with the reason and the fix, and the auditor never sees it.
“How to fix: run ZVM_CHG again with change date 01.07.2026 to 30.09.2026, then upload the file and a screenshot of the parameters screen.”
- 0410:19
Six checks pass — and a heads-up for Elena only
Evidence checker and consistency checkerRavi uploads the Q3 file and the parameters screenshot. The checker shows every step with its source: period 1 Jul – 30 Sep, all five company codes, 1,284 rows = 1,284 in the ERP, all eight fields, saved two seconds after the export. 97% sure, handed to Elena. The consistency checker adds a note: 3 changes, rows 211, 640 and 1102, were approved by the person who made them.
“That may be a control exception for AP-C07. It is noted for you only; it is never sent to the auditor.”
- 0510:23
She accepts it as final, with a reason code
Elena Varga · Audit lead, SOX programElena reads the trace, opens the files from their source chips and accepts HL-114 with AC-01 · Meets the request in full. The acceptance carries her name and role and goes on the audit trail. She opens a deficiency review with Graham Achterberg for the three self-approved changes; the auditor is not told until he decides. The request closes four days before fieldwork.
“Only you can accept evidence as final. The owner cannot accept their own.”
- 06Next
Clean items together, judgement calls one by one
Elena Varga · Audit lead, SOX programThe review queue holds 23 checked items. Nineteen are 95% sure or more and can be accepted together, each still logged on its own. Four need her judgement and stay out of the bulk accept: HL-121's payroll register has bank account numbers in 1,912 rows and is blocked until redacted, and HL-148's bank reconciliation has a faint reviewer signature at 71% legibility.
- 07The second batch
Fourteen new lines, mapped and ready to send
Request writer and owner matcherHarcourt Lyle's second batch arrived on Wednesday at 16:02; by 16:05 the agents had mapped all 14 lines to a control, an owner and a due date. HL-278 “Provide user access listing” is rewritten as the users and roles listing in ERP production at 30 Sep, because last year the same line was re-requested twice. HL-279's owner is 58% sure and marked to check, and HL-282 is the same report as SOX-047, so one upload can answer both.
Below 80% sure, the owner matcher asks the audit lead instead of assigning.
- 08Every morning
Reminders worked back from fieldwork, escalation on schedule
ChaserEvery request has a schedule: sent, half-way, three days before, due, to the manager, to the audit manager. Tomás Rivera in Monterrey is three requests late, so the chaser escalated them to his manager, Alejandro Pardo, on 14 Oct with the nudge history. Hannah Ostrowski is on leave until 23 Oct, so reminders to her are paused and her open requests can be reassigned to her delegate, Callum Reid.
The chaser never escalates beyond the owner's manager without the audit lead.
- 09Release
Only accepted evidence reaches the auditor
Marisol Duarte · External audit liaisonMarisol releases accepted evidence to Harcourt Lyle in batches — 104 items in four so far, 9 in the next, HL-114 among them. Three people at the firm can see released evidence until 30 Nov; Tobias Lindgren sees IT controls only. A follow-up question from Owen Pritchard becomes a tracked request with one click.
“The auditor never sees files that are not accepted, the checker's heads-ups, internal notes, or reminder history.”
- 10The weekly status
What will miss fieldwork, days before it starts
Graham Achterberg · Director of internal auditGraham sees 113 of 186 accepted, 73 open, a forecast of 94% at fieldwork against a 95% target, and 2 auditor re-requests this quarter against 41 at the FY25 interim. Every one of the 64 returned files is counted by its reason — wrong period now 22. The weekly status is drafted for him and Margaret Owusu, the group financial controller, with every number linked to its request.