- Before
- Signs 25–40 replacement files a week from the producer's own summary. “The illustration always wins. I need to know what the guarantees say.”
- Now
- Opens each file on a priced balance: every term cited to its page, every benefit given up in dollars, the net and the reasons drafted.
One annuity exchange, from packet to signed decision
Eleanor Vasquez, 67, of Tucson wants to move $209,412.86 from a 2001 fixed annuity into a fixed indexed annuity with an 8% bonus. Here is her file, screen by screen, in the working solution.
- 01Morning
Every open replacement, priced and ordered by its clock
Claire Whitcombe · Suitability & replacement principalClaire opens Replacements in review: eight open files at Larkspur Life & Annuity, each with its priced net, its flags, the rule it falls under and its due date. Across six of them, $146,657 would be given up on guarantees. Eleanor's file carries three flags.
“4.00% guarantee given up · New 10-year surrender · Exchange 22 months ago”
- 02Received complete
Nine documents sorted, the clocks started
Packet readerThe packet arrived complete on Thu Oct 8 at 2:02 pm: the Keystone contract and endorsements (22 scanned pages), the Sep 30 statement, the application, the signed Important Notice Regarding Replacement, the 1035 transfer request, the suitability questionnaire, the illustration, the product specification and the producer's comparison. Tomás Reyes sent the notice to Granite Plains Life the next morning — day 1 of 5.
“Sorted 9 documents · notice signed · 1035 form complete · clocks started”
- 0311 min 40 s
Old contract and new, face to face
Contract readerThe balance sets Keystone, 2001, beside Summit Ascent 10, row by row: rate and growth, surrender and access, benefits, fees and tax. Forty-one terms read from both contracts and the statement, each with a chip to its page — 4.00% for the life of the contract on Keystone p.4, the 0% index floor on spec p.2.
The contract reader never infers a guarantee it cannot cite.
- 04Price it
The 4.00% guarantee, priced: $38,010 given up
Benefit pricerClaire clicks Price it on the guaranteed rate. The method is rebuild cost: at 82 the old contract guarantees $377,140.73; to be guaranteed the same, Eleanor would need $247,422.39 today at the best guaranteed rate on the market, 2.85%. The difference — $38,009.53 — is what she gives up by switching.
- 05On the workbench
Every input stated, every assumption moved
Benefit pricerThe pricing workbench shows the three steps of the method, a sensitivity grid of horizon against today's guaranteed rate, and the break-even: Summit Ascent 10 must credit 3.47% a year, every year for 15 years, counting its bonus, to match the old guarantee. It guarantees 0%; its illustration assumes 4.35%.
Net on guarantees: −$38,010 given up, +$16,753 bonus gained, −$1,980 on the death benefit — −$23,237.
- 06One switch
The picture the buyer was shown
Claire Whitcombe · Suitability & replacement principalSwitched to As illustrated, the balance flips: the new contract looks $51,224 ahead at 82, and the screen says plainly that none of it is guaranteed. The agents had already found why the buyer saw it that way: the producer's comparison set the illustrated 4.35% against her 4.00% and did not mention that her 4.00% is guaranteed for life.
“This is the picture the buyer was shown. On the illustration the new contract is $51,224 ahead at 82. None of it is guaranteed: the contract guarantees a 0% floor.”
- 072:10 pm
Her second exchange in 22 months
Exchange history agentThe 60-month look-back finds Dec 9, 2024: $64,000 moved from a Granite Plains Heritage 5, guaranteeing 3.00%, into a Larkspur Summit Ascent 7 — through the same producer. If this one is approved, $294,286 of her $412,000 of liquid money would sit under surrender charges until 2031 and 2036.
- 08Same run
The producer's pattern, found now, not at year end
Exchange history agentDarren Pike of Saguaro Ridge Financial Group: 9 replacements in 12 months, 64% of his Larkspur sales against a book of 18%, 7 of them out of contracts guaranteeing 3% or more. Above the 40% replacement-share flag for three months running, with a referral to Ingrid Solberg in sales-practice compliance one click away.
- 09Decided
Not approved, and returned with the priced comparison
Claire Whitcombe · Suitability & replacement principalThe best-interest checker has drafted three reasons against a conservative profile. Claire chooses Not approve and return, keeps the three reasons, confirms she reviewed the priced comparison and the cited pages, and signs.
The best-interest checker never approves or declines; the letter writer sends nothing without a person's signature.
- 10Signed · Oct 12, 8:42 am
A decision record anyone can follow
Claire Whitcombe · Suitability & replacement principalThe record carries the priced comparison, the reasons and what the buyer keeps if not replaced: her 4.00% lifetime guarantee, 10% free withdrawals each year and a death benefit of at least $150,000. The return letter went to Darren Pike through the producer portal, and every step by people and agents is on the record — inside the review window that ends Mon Oct 19.