WorkflowStudent Success, Advising & Experiential Learning

Academic Recovery Plans

An academic recovery plan for every student on probation, its GPA math checked to the hundredth and signed by the advisor and the student

Every probation student signs a plan with checked math before registration closes.

See one case, screen by screen ↓
demo586plansdue from students on probation before registration closes on January 15
target100%of plans math-checked to the hundredth before a student sees them
typical296studentsmedian caseload per academic advisor, nationally
demo118appealsreceived by day 2 of a 10-business-day suspension appeal window
In short

What is Academic Recovery Plans?

An academic recovery plan is the agreement a student on academic probation signs with an advisor: the courses and target grades that bring the cumulative GPA back to good standing, and the check-ins the student will keep. Academic Recovery Plans drafts each plan from the student's degree audit, the repeat policy and open seats, has a separate Math Checker verify the GPA math to the hundredth, and leaves the signatures with the advisor and the student.

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Updated

The problem

Why an academic recovery plan built by hand goes wrong

An academic recovery plan is the agreement a student on academic probation signs with an advisor: the courses and target grades that bring the cumulative GPA back to 2.00, and the check-ins the student will keep. Every term a standing run puts students on warning, probation or suspension. Each student on probation must sign a plan before registering, and a suspended student may appeal in a short window before registration closes.

Today the plan is built in a spreadsheet or a degree-audit GPA calculator, with the repeat and credit-cap rules applied from memory. A wrong decimal sets an impossible target or tells a student they are safe when they are not, and a grade change posted after the run leaves the snapshot stale. Missed check-ins are noticed weeks later, and appeal packets are assembled from email in the last days before registration. Academic Recovery Plans puts six agents in front of that work and leaves every signature and every decision with a person.

typical69.1%of the fall 2024 cohort were still at their starting institution a year later
typical3 → 6%first-year dropout among men just above and just below the probation line, in one published study
demo27meetingsplan meetings already missed college-wide, two days into the window
Where the advisor hours go on 586 recovery plans, in hoursestimated
By hand290 hours
With the solution100 hours
  • Pulling the transcript, the standing and the degree audit50 → 10 h
  • Working the GPA math with repeats and the credit cap80 → 15 h
  • Finding open sections that fit the student's hours70 → 30 h
  • Looking up the rule behind each step of the plan40 → 15 h
  • Booking and tracking the required check-ins50 → 30 h

Estimated split for one term at the sample college: about 30 minutes a plan by hand against about 10 with the agents, so about 290 advisor hours become about 100. The plan meeting itself is not counted. Our arithmetic, kept modest.

How it works

How a student moves

Six agents compute standing, draft and check every plan, watch check-ins and build appeal packets; advisors, the committee and the registrar decide.

What comes in
Records in5 systems · grades, degree audit, seats, meetings, appeals
Agents at work
Standing agentcited, exceptions held
Then
Planneraudit, repeats, seats
Policy agentcites every rule
Then
Math Checkeragrees to the hundredth
Then
Check-in agentmeetings and misses
Appeal agentpackets, never decides
A person decides
Advisor, committee, registrarsign, decide, apply
What comes out
Signed plans
Appeal decisions
Audit pack
One case, step by step

A day of academic recovery plans, from the morning briefing to a signed reinstatement

Malik Ferrante, a student at Brandvale Community College, is on academic probation at 1.74, and his plan meeting with advisor Dana Whitcomb is at 1:00 p.m. on Tuesday, January 5. That afternoon the Academic Standing Committee meets on suspension appeals. Here is the day, screen by screen, in the working solution.

  1. 01Tuesday, January 5

    The day starts with what the agents found

    Dana Whitcomb · Academic Advisor

    Dana has 14 students on probation, and registration closes Friday, January 15 at 5:00 p.m., in 8 business days. Since the standing run the Planner has drafted 13 plans; the Math Checker agreed on 12 and held one. Each line of the briefing is cited and carries one action: a drafted message for Jordan Pike, who missed his 10:00 a.m. plan meeting, and a retry for Sofia Ruiz, whose plan paused when the degree audit did not answer.

    Open Malik Ferrante's plan · 1:00 p.m.

  2. 021:00 p.m.

    Malik's climb from 1.74 to the 2.00 line

    Planner

    Malik, in Environmental Science AS, has 44 GPA credits, 76.56 quality points and a fall term GPA of 1.18. He works evenings, so the Planner drafted spring from his degree audit, the repeat policy and open sections before 4:30 p.m. Each course is a step: the CHEM 110 repeat at a B lifts the floor and rises to 1.92, ENG 102 at a B+ crosses the line at 2.01, and PSY 101 and HIS 102 bring him to 2.10.

    The repeat lifts the floor: 1.74 → 1.81

  3. 0312:41 p.m. check

    With the repeat and without, checked to the hundredth

    Math Checker

    The calculation receipt shows both plans row by row. The repeat removes the D, 4.00 points and 4 credits, so the plan with it is 111.56 ÷ 53 = 2.10 and the plan without it is 115.56 ÷ 57 = 2.03. Dana can change any target grade with Malik, and the plan is re-checked live. The Math Checker recomputed both columns from the live transcript, with exact arithmetic and no language model.

    Agrees to the hundredth

  4. 04Held, not shown

    A plan held when the numbers do not agree

    Math Checker

    Aaliyah Brooks's plan was drafted from the December 21 snapshot, at 1.88. The Math Checker read the live transcript, found an ART 110 grade change from F to C posted December 30, and got 2.01. Her plan is held and not shown to her, and the difference went to Miriam Szabo, the registrar, as a standing correction.

  5. 051:20 p.m.

    Signed together, check-ins on both calendars

    Dana Whitcomb and Malik Ferrante

    Dana signs at 1:19 p.m., and Malik signs on the office tablet at 1:20 p.m. Signing books his week 3 check-in for Thursday, February 4 at 3:30 p.m., then March 4 and April 15, on both calendars, and sends the hold release to the registrar to apply. Malik sees the same plan in plain words in the student portal, in English or Spanish.

    Signed Today 1:20 p.m. by Malik and Dana Whitcomb.

  6. 06Within one business day

    A missed meeting reaches the advisor with a drafted message

    Check-in agent

    Jordan Pike missed his Monday 10:00 a.m. plan meeting. The Check-in agent put him on Dana's Needs you list with a drafted text and email, and nothing is sent until she approves or excuses it. A hold on next term is proposed only after two missed check-ins; Dana confirms it, and the registrar applies it.

    Holds proposed this week: 0

  7. 07Day 2 of 10

    Academic suspension appeals, packet by packet

    Appeal agent

    412 students were suspended after fall, and about 300 appeals are expected between January 4 and January 15. By day 2, 118 have arrived: 24 are on today's 2:00 p.m. docket, 41 are complete and waiting, 22 are incomplete and 31 are decided. Each row shows whether the Math Checker finds 2.00 reachable by spring.

  8. 082:00 p.m. docket

    The committee decides, and the chair signs a written rationale

    Dr. Howard Castellano · Committee chair

    Keisha Rowland was suspended at 1.62. Her packet holds her statement with the Appeal agent's neutral summary, redacted evidence, her history and the feasibility check: repeating MATH 110 and ENG 102 with 12 credits at a B reaches 2.20, and without repeats only 1.95. Two members vote to reinstate on contract, and Dr. Castellano signs the decision with a 12-credit cap, check-ins in weeks 2, 5, 9 and 13, and tutoring twice a week.

    Appeal agent: never recommends or decides.

  9. 09Same day

    A second person applies every record change

    Miriam Szabo · Registrar

    Keisha's reinstatement, Aaliyah's standing correction and a batch of 10 hold releases for signed plans wait in the registrar's queue. Miriam approves and applies each one to the student information system, or returns it with a reason, and nobody applies a change they made. The decision letter goes out only after she applies it.

  10. 10On the record

    Every version, calculation, vote and change on one trail

    Ruth Ampofo · Auditor and FERPA officer

    Each entry names who did what, when and why, with the evidence: the Math Checker's 12:41 p.m. recomputation, Dana's signature on plan v2 at 1:19 p.m. and Malik's at 1:20 p.m., the chair's decision for Keisha. An export pack serves a student's appeal file, a FERPA inspection, the regional accreditor or a federal reviewer, with names replaced by IDs except in a student's own file.

Who it’s for

Built for everyone who signs a recovery plan.

The same day, seen by the five people who carry it: what it looked like before, and what it looks like now.

DW
Dana WhitcombAcademic Advisor · 14 students on probation, 4 plan meetings today
Academic Advisor
Before
Works out the GPA each student needs in a spreadsheet, with the repeat and credit-cap rules applied from memory, in the two weeks before registration closes.
Now
Opens a drafted plan whose math two agents agree on, with every rule cited, and spends the meeting on the student.
MF
Malik FerranteStudent · Environmental Science AS, works evenings
Student
Before
Knows he is on probation, and wants to be told exactly which grades he has to get.
Now
Signs a plan with a target grade for each course, the repeat that replaces his D and the dates of his check-ins, in English or Spanish.
HC
Dr. Howard CastellanoCommittee chair · signs about 30 appeal decisions a day for two weeks
Dean of Student Success
Before
Decides appeals from packets assembled out of email, where the rationale is often a checkbox.
Now
Reads one packet with the facts, the redacted evidence and whether 2.00 is reachable, then signs a written rationale.
MS
Miriam SzaboRegistrar · posts standing, lifts holds, applies reinstatements
Registrar
Before
Sees holds and reinstatements keyed by whoever has access to the student record.
Now
Checks and applies every change, with a receipt, and never one she made.
GH
Gwen HalvorsenDirector of Advising · 43 advisors, 586 plans due by January 15
Director of Advising
Before
Finds out which advisors are behind when it is too late to help their students.
Now
Sees plans signed against the deadline and the advisors furthest behind, and rebalances caseloads from the Planner's proposal.
Built on the engine

6 agents. Each with one job, and hard limits.

Six agents compute standing, draft and check every plan, watch check-ins and build appeal packets; advisors, the committee and the registrar decide.

Standing agent

Computes warning, probation and suspension from final grades under the college's standing rules, cites each student's numbers, holds pending grade changes, incompletes and missing grades, and re-runs when a grade changes.

  • Never posts standing: the registrar does
  • Never resolves an exception
Planner

Drafts the next term from the degree audit, the repeat and renewal rules, the credit cap, open seats and the student's availability, weighs the options and watches waitlists.

  • Never signs or books
  • Stays inside the credit cap
  • Asks the advisor when section fit is below 0.80
Math Checker

Recomputes quality points and GPA from the live transcript, independently of the Planner, with exact arithmetic and no language model.

  • Never edits a plan
  • Any difference at the hundredth holds the plan
Policy agent

Cites the standing rule, catalog line or federal rule behind each step of a plan, and answers questions with the passage.

  • Quotes a rule, never turns it into a decision
  • Asks the registrar when citation confidence is below 0.85
Check-in agent

Books the required check-ins when a plan is signed, watches attendance, tells the advisor about a miss within one business day, drafts the message and proposes a hold after two misses.

  • Never sends without approval
  • Never applies a hold
Appeal agent

Assembles each suspension appeal packet with the statement, evidence, plan and history, redacts third parties, summarizes neutrally, flags missing items and drafts the decision letter after the chair signs.

  • Never recommends or decides
  • Disability information goes to Accessibility Services, never into a packet
Advisor and student

Sign the plan together. The agents propose; a named person decides.

Ask in plain words

Ask about any student, plan, rule or appeal

The assistant explains any plan, calculation, rule, check-in or appeal, shows where each number came from, and takes you there.

Why repeat CHEM 110 and not ECO 201?

Repeating the F in ECO 201 would lift Malik more, but both spring sections are full with 14 on the waitlist, and ECO 201 counts only as an elective in his degree. CHEM 110 is required, and CHEM 120 needs a C or better in it. The repeat replaces his D in the GPA: 2.10 instead of 2.03. If an ECO 201 seat opens, the Planner will propose option C (2.25).

Who missed a required meeting?

One of your students: Jordan Pike missed his plan meeting Monday at 10:00 a.m. A text and an email are drafted; nothing is sent until you approve. College-wide, 27 plan meetings were missed; 4 advisors are past 2 business days and Gwen Halvorsen has them. A hold is proposed only after two missed check-ins.

Can Keisha Rowland reach good standing by spring?

Yes, on paper. Repeating MATH 110 (F) and ENG 102 (D) with 12 credits at a B average brings her from 1.62 to 2.20; without repeats she reaches only 1.95. The Math Checker agrees to the hundredth. Her statement names a shift change and a lost apartment, both resolved by December. The committee decides; the assistant does not recommend.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

An academic recovery plan drawn as a climb to good standingMalik Ferrante, on new probation at a cumulative GPA of 1.74, with 44 GPA credits and 76.56 quality points. Each spring course is a step toward the dashed 2.00 good-standing line; the CHEM 110 repeat is a hatched band that lifts the floor from 1.74 to 1.81, and the plan without the repeat is a dashed staircase ending at 2.03. The required check-ins and the options the Planner weighed sit on the right.
A GPA recovery calculation, with and without the repeatEvery row with its points and credits: 111.56 ÷ 53 = 2.10 with the CHEM 110 repeat, 115.56 ÷ 57 = 2.03 without. The Math Checker recomputed both columns from the live transcript and agrees to the hundredth. Beside it, the rules behind this plan, each cited, from the repeat rule and the 13-credit cap to the federal aid rule that counts this first repeat.
The advisor's day, from the agentsDana Whitcomb's morning: 14 students on probation, registration closing January 15 at 5:00 p.m., and each line of the briefing cited with one action. Then today's four plan meetings and her caseload: 6 signed, 4 ready to sign, 4 that need her.
How the agents drafted the planEach step with its sources, confidence and version: the Standing agent's numbers, the Policy agent's rules, the Planner's sections before 4:30 p.m. and its three options, the Math Checker's independent 111.56 ÷ 53 = 2.10, and the check-ins held. Below, what the agents may not do.
A recovery plan held when the math disagreesAaliyah Brooks's plan was drafted at 1.88 from the December 21 snapshot; the live transcript shows an ART 110 grade change from F to C posted December 30. The plan is held and not shown to the student, and the difference is with the registrar.
Signed together, check-ins bookedSigned at 1:20 p.m. by Malik and Dana Whitcomb. Week 3 (Thursday, February 4 at 3:30 p.m.), week 7 and week 12 are on both calendars, and the hold release is with the registrar.
The academic probation plan the student seesMalik's plan for spring 2027 in the student portal, in English or Spanish: from 1.74 to 2.10 if he earns these grades, each course with its target grade, the note that the CHEM 110 repeat replaces his D, and his meetings with the advisor.
Required check-ins and a missed meetingCheck-ins booked for 7 of Dana's 14 students, one missed plan meeting with a drafted message to approve or excuse, a request to move a week 3 check-in, and no holds proposed this week. Below, last fall's results: 1,969 check-ins kept, and 71 students who missed two or more.
Academic suspension appeals in the 10-day windowJanuary 4 to January 15: 412 suspended, about 300 appeals expected and the committee meeting daily at 2:00 p.m. Each packet shows its status and whether the Math Checker finds 2.00 reachable by spring, and complete packets go to a docket in bulk.
An appeal packet and the committee's voteKeisha Rowland, suspended at 1.62: with two repeats and 12 credits at a B she reaches 2.20, without repeats 1.95. Her statement with a neutral, cited summary, the redacted evidence and her history; two members vote to reinstate on contract, and the chair signs. No agent recommends.
Record changes the registrar appliesA reinstatement, a standing correction, 10 hold releases for signed plans in one batch, an academic renewal and a VA benefits notice of standing only, each with Approve and apply or Return. Nobody applies a change they made, and each applied change has a receipt.
The Director's view of the deadlinePlans signed, 215 of 586, with a forecast of 571 by January 15; appeals decided in a median of 1.2 business days; the advisors with the most unsigned plans; and last fall's outcomes by check-ins kept, labeled as observed, not causal.
Audit trail of people and agentsEvery plan version, calculation, signature, vote, decision and record change, with the reason and the evidence, kept 5 years after the student's last term, and an export pack for an appeal file, a records request, an accreditor or a federal reviewer.
Governance

Built for an appeal review or a FERPA inspection: cited, signed, on the record.

Seven roles, separated by dutyAcademic advisors, the Director of Advising, committee members, the committee chair, the registrar's office, an administrator and an auditor and FERPA officer each have what they can and cannot do. An advisor who recommended on an appeal does not vote on it, and an administrator cannot approve their own change.
Two agents must agree before a student sees a planThe Math Checker recomputes every plan from the live transcript, apart from the Planner. Any difference at the hundredth holds the plan, and the cause goes to the registrar.
The advisor and the student sign; the committee decidesA plan carries two signatures with their times. An appeal decision carries the members' votes and the chair's written rationale; no agent signs, recommends or writes a rationale.
A second person on every record changeHolds, reinstatements, standing corrections and academic renewal reach the student information system only after the registrar's office checks them, and never by the person who made the change. Rule, agent and role changes take effect after a second approver.
FERPA-aware access, redaction and retentionA plan or an appeal is visible to the student, the assigned advisor and the committee. Anyone else requests access with a reason, approved by the Director for 48 hours and logged. Third parties are redacted from evidence, and signed plans and decisions are kept 5 years after the student's last term.
A full audit trail with an export packWho, what, when, why and which evidence, for people and agents alike, with export packs for a student's appeal file, a FERPA inspection, the regional accreditor or a state or federal reviewer.
Configuration

Your academic standing policy, as settings

The standing rules are settings that the Standing agent, the Planner and the Math Checker all read. A change is proposed and takes effect after the Director of Advising approves it.

SettingDefaultChoose from
ProbationCumulative GPA below 2.00 after 12 attempted creditsWarning: term GPA below 2.00 after 6 credits
SuspensionOn probation, term and cumulative GPA both below 2.00Good standing: cumulative GPA 2.00 or higher
Credit cap13 credits on probation12 credits when reinstated on appeal
Required check-insWeeks 3, 7 and 12Weeks 2, 5, 9 and 13 when reinstated
Hold rule2 missed check-insProposed by the agent, confirmed by the advisor, applied by the registrar
RepeatsThe most recent grade countsA third attempt needs the dean
Appeal window10 business days after the suspension noticeDecided within 2 business days of a complete packet
RetentionSigned plans and decisions: 5 years after the last termDrafts never signed: deleted after 1 year
Connections

Works with the systems an academic recovery program already runs on

Student information systemgrades, standing and holds; writes the changes the registrar approves
Degree audit systemremaining requirements by catalog year
Course schedule (class search)sections, times and open seats
Advising appointment schedulerplan meetings, check-ins and attendance
Document managementappeal statements and evidence, and signed plans
Student portal and messagingthe plans students sign, texts and email
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
100%checked
of plans recomputed by a second agent and matched to the hundredth before a student sees them
Spring plans
215 signed · 6 held for a difference
target
Everydecision
reinstatement signed by the chair with a written rationale, votes and evidence
estimated
10min
per plan for the advisor, not about 30 by hand
By handabout 30 min
With agentsabout 10 min

Sources: NACADA Clearinghouse, "Advisor Load" (median caseload of 296 students per advisor) · National Student Clearinghouse, persistence and retention of the fall 2024 cohort (69.1% still at their starting institution a year later) · Lindo, Sanders and Oreopoulos, "Ability, Gender, and Performance Standards: Evidence from Academic Probation," American Economic Journal: Applied Economics, 2010 (first-year dropout among men about 3% just above the probation line and about 6% just below) · 34 CFR 668.2(b) (a repeat of previously passed coursework) · FERPA, 34 CFR Part 99 · "target" = design goal, measured in the live solution · "demo" = seen in the working solution, on its sample data · "typical" = published figures · "estimated" = our arithmetic, kept modest. Brandvale Community College and the people named on this page are fictional: characters and sample data in the working solution.

Questions

What advising and student success offices ask us.

What is an academic recovery plan?

An academic recovery plan is the agreement a student on academic probation signs with an advisor: the courses and target grades that bring the cumulative GPA back to good standing, and the check-ins the student will keep. Academic Recovery Plans drafts each plan from the student's degree audit, the repeat policy and open seats, has a separate Math Checker verify the GPA math to the hundredth, and leaves the signatures with the advisor and the student.

How do you get off academic probation?

Under the standing rules in the working solution, a student returns to good standing when the cumulative GPA reaches 2.00. The plan shows which grades get there, course by course: Malik Ferrante's spring plan takes him from 1.74 to 2.10 if he meets each target, and repeating CHEM 110 to replace his D adds 0.07 over the plan without it. Each college sets its own thresholds.

Does repeating a course replace the grade in the GPA?

Under the course repeat policy in the working solution, the most recent grade counts and a third attempt needs the dean; colleges also call this grade forgiveness, and each sets its own rule. The calculation receipt shows the plan with the repeat and without it, side by side. The Policy agent also cites the federal aid rule, 34 CFR 668.2(b), which counts one repeat of a course already passed; satisfactory academic progress stays with the financial aid office.

How does an academic suspension appeal work?

In the working solution, a suspended student may appeal within 10 business days of the notice. The Appeal agent assembles each packet with the statement, redacted evidence, plan and history, and the Math Checker shows whether 2.00 is reachable by spring. Committee members vote, the chair signs the decision with a written rationale, and the registrar applies it to the student record; the agent never recommends or decides.

How is the GPA math checked?

Twice, apart from each other. The Planner drafts the plan, and the Math Checker recomputes quality points and GPA from the live transcript with exact arithmetic and no language model; the two must agree to the hundredth. Any difference holds the plan before a student sees it, which is how a grade change posted after the standing run is caught.

Who can see a student's recovery plan?

The student, the assigned advisor and the Academic Standing Committee. Anyone else requests access with a reason, the Director of Advising approves it for 48 hours, and the request is logged. Disability information never enters an appeal packet; the VA certifying official and the international student office see standing only, and financial aid sees standing and the date the plan was signed.

Do people stay in control of the decisions?

Yes. No agent signs, sends a message without approval, applies or lifts a hold, or decides or recommends an appeal. The advisor and the student sign the plan, the chair signs appeal decisions, and the registrar's office applies every record change, never one it made. Overriding an agent takes a reason code.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements and documents (your standing rules, course repeat policy, catalog and a sample of past plans), and it goes live once every quality gate has passed. We will walk you through it on a sample of your own records first.

See it on
your probation list.

We'll run Academic Recovery Plans on a sample of your own transcripts, standing rules and course repeat policy.