Re-imagining Knowledge Process Automation in the AI era

As part of a larger webinar - Reinventing BPO in ‘Next Normal’ 2021, Botminds presented the views on Re-imagining BPO & KPO services, using AI-first automation.

Re-imagining Knowledge Process Automation in the AI era

2020 has been a year of disruption for all and everyone has been trying to cope up in every possible way. Covid-19 has greatly affected not just the economy, but our personal lives as well. The corona pandemic hit the BPO industry the hardest as the industry faced various challenges in terms of workplace disruption, cybersecurity threats, client management and compliance issues.

BPO services have always been about speed, responsiveness, understanding concerns of a lead and offering competitive value. No doubt few organizations have successfully banked upon continuity plans, behavioral change towards tech adoption and is thriving with the new normal. It is the ‘New Normal’, which is giving enough room for the industry to evolve over the coming decades. Innovative, technology-enabled and flexible operating models are the DNA of the new normal – especially coded to meet the marked shift in client expectations.

Our webinar Reinventing BPO in “Next Normal” will focus on as the pandemic unfolded, how has BPO industry responded and how flexible the industry has been in navigating innovative and pragmatics solutions to support their clients which was the need of an hour.

Here’s what else you’ll learn

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Drivers & Challenges for Digital Transformation

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Key to successful automation & transformation

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Why organisations should look at AI-first automation

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Unified horizontal platform for all business processes, across industry verticals

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Case study & Demo

Speakers

Ganesh Gupta

Ganesh Gupta

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Responsible for building domain competency, client solutions and managing India captive relationship for BnFS.

Harita Gupta

Harita Gupta

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Over 25 years of experience in managing Large teams, Global customers and P&L responsibility.

Anuj Jain

Anuj Jain

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Working as Managing director for Accenture Advance Technology Center Interactive Services.

Anuj Bhalla

Anuj Bhalla

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A Visionary Leader in formulating the strategy on profitability,customer retention,future delivery.

Ravishankar Panchanathan

Ravishankar Panchanathan

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A completely metric driven person - I pioneered and led the Analytics Practice for Infosys BPM.

Rangaraj Sriramulu

Rangaraj Sriramulu

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An Astute and Result-oriented Business Leader & Digital evangelist with over 26 Years of work experience

Gautam Chatterji

Gautam Chatterji

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As a senior IT management professional with a rapidly progressive career of 25 years.

Vickram Nathan

Vickram Nathan

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With more than 15 years of experience in the ITES industry; also served additional roles

Gokul Ganapathi

Gokul Ganapathi

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12 years of experience, mainly into enterprise applications & product development.

Vikas Anand

Vikas Anand

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22+ years of industry experience across sales, pre-sales, consulting and new business development.

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