Digital Mailroom Automation

Classifying millions of incoming claims across categories

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Large data provider with a leading insurance company client.

Challenge

Sorting through 50,000+ claim communications daily and 200+ claim sorting categories.

Sorting through 50,000+ claim communications daily and 200+ claim sorting categories.

30+ document types, predominantly scanned images with highly contextual information within claim forms makes categorization complex.

30+ document types, predominantly scanned images with highly contextual information within claim forms makes categorization complex.

1000+ workforce doing manual sorting.

1000+ workforce doing manual sorting.

Highly sensitive health record data..

Highly sensitive health record data..

Botminds Solution

A point solution catering to the exact scenario was developed and deployed on-prem to address data sensitivity and volume needs.

A point solution catering to the exact scenario was developed and deployed on-prem to address data sensitivity and volume needs.

End-to-end solution with automatic document ingestion, document type identification, data point extraction and document grouping.

End-to-end solution with automatic document ingestion, document type identification, data point extraction and document grouping.

Continuous data quality improvements with our human-in-the-loop-based on validation and corrections performed with the help of a reduced workforce.

Continuous data quality improvements with our human-in-the-loop-based on validation and corrections performed with the help of a reduced workforce.

Results

70%
Reduction in processing time.

Complete solution rollout in 3 months, in contrast to a failed in-house automation effort that lasted 3 years.

40%
Improved Efficiency

Reduced time to create notes, down to 6 minutes, from 20 minutes.

50%
Faster Process

Scalable results to support higher document volume and more categories.

4x
Agent Productivity

Save knowledge workers from robotic, mundane, repetitive tasks. Let them wow with creativity.

See Botminds Platform In Action

Learn how Botminds Intelligent Document Process can drive ROI, reduce costs, and save time for your business.