Digital Mailroom Automation

Classifying millions of incoming claims across categories

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Large data provider with a leading insurance company client.

Challenge

Sorting through 50,000+ claim communications daily and 200+ claim sorting categories.

Sorting through 50,000+ claim communications daily and 200+ claim sorting categories.

30+ document types, predominantly scanned images with highly contextual information within claim forms makes categorization complex.

30+ document types, predominantly scanned images with highly contextual information within claim forms makes categorization complex.

1000+ workforce doing manual sorting.

1000+ workforce doing manual sorting.

Highly sensitive health record data..

Highly sensitive health record data..

Botminds Solution

A point solution catering to the exact scenario was developed and deployed on-prem to address data sensitivity and volume needs.

A point solution catering to the exact scenario was developed and deployed on-prem to address data sensitivity and volume needs.

End-to-end solution with automatic document ingestion, document type identification, data point extraction and document grouping.

End-to-end solution with automatic document ingestion, document type identification, data point extraction and document grouping.

Continuous data quality improvements with our human-in-the-loop-based on validation and corrections performed with the help of a reduced workforce.

Continuous data quality improvements with our human-in-the-loop-based on validation and corrections performed with the help of a reduced workforce.

Results

70%
Reduction in processing time.

Complete solution rollout in 3 months, in contrast to a failed in-house automation effort that lasted 3 years.

40%
Improved Efficiency

Reduced time to create notes, down to 6 minutes, from 20 minutes.

50%
Faster Process

Scalable results to support higher document volume and more categories.

4x
Agent Productivity

Save knowledge workers from robotic, mundane, repetitive tasks. Let them wow with creativity.

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See Botminds Unified platform in action

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