Claim Process Automation

Automate processing of thousands of complex claim forms with Botminds AI and see a significant improvement in your back-office claims’ journey.

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Large insurance back-office operations needed digital transformation from a tedious manual evaluation task​.

Challenge

Complex table with nested cell structure added to complexity of daily claim processing that required deep analysis.

Complex table with nested cell structure added to complexity of daily claim processing that required deep analysis.

Manual work resulting in delayed responses and approvals, high risk and errors.

Manual work resulting in delayed responses and approvals, high risk and errors.

High possibility of missing claims if impact analysis is incomplete​.

High possibility of missing claims if impact analysis is incomplete​.

Large number of legacy products with complex coverage details that include several specific exceptions creating barriers​.

Large number of legacy products with complex coverage details that include several specific exceptions creating barriers​.

Botminds Solution

Pre-built AI models to significantly speed up the claim process and reduce manual touch on each claim form.

Pre-built AI models to significantly speed up the claim process and reduce manual touch on each claim form.

Download thousands of datapoints with Botminds customized solution to increase visibility into processes across the departments.

Download thousands of datapoints with Botminds customized solution to increase visibility into processes across the departments.

Traceability with deep-linking to the actual document and navigation to the right location are the key intakes for best audit experience​.

Traceability with deep-linking to the actual document and navigation to the right location are the key intakes for best audit experience​.

Results

80%
Time Saving

Reduce dependency on paper-based and manual processing.

40%
Improved Efficiency

Improve claim handling accuracy by eliminating several steps of review​.

20%
Increased CX​

Streamline document management for high customer satisfaction​.

10X
Cost Savings

Reduced Resources for repetitive mundane tasks​.

How it works

Intelligent process automation with the below building blocks of Botminds platform

Connectors
Connectors
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AI Supervision
AI Supervision
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Ingest Documents
platform-link
Auto ML
Auto ML
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Cross data Linker
Cross data Linker
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Fine-tune AI Models
platform-link
Document AI
Document AI
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Text AI
Text AI
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Parse Documents
platform-link
PDF Understanding
PDF Understanding
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Form Understanding
Form Understanding
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Web Page Understanding
Web Page Understanding
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Extract Data
platform-link
Enterprise Workflows
Enterprise Workflows
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Cognitive Search
Cognitive Search
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Reporting & Analytics
Reporting & Analytics
Consume Insights
Botminds IDP
Intelligent Document Processing
Document-centric processes needs cognitive capabilities to read and understand contextually. Critical requirement of accumulated knowledge through years of experience made these processes as heavy manual and subject matter experts driven.
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Botminds IPA
Intelligent Process Automation
Documents and its unstructured content is the biggest challenge for process automation. Processes that involves documents are subject matter experts heavy because it needs intelligence to read and understand. Hence, you need an AI first approach, with easy way to capture knowledge from SMEs.
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