Claim Process Automation

Automate processing of thousands of complex claim forms with Botminds AI and see a significant improvement in your back-office claims’ journey.

Company Overview

Large insurance back-office operations needed digital transformation from a tedious manual evaluation task​.

Business Challenges

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Complex table with nested cell structure added to complexity of daily claim processing that required deep analysis.

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Manual work resulting in delayed responses and approvals, high risk and errors.

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High possibility of missing claims if impact analysis is incomplete​.

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Large number of legacy products with complex coverage details that include several specific exceptions creating barriers​.

Botminds Solution

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Pre-built AI models to significantly speed up the claim process and reduce manual touch on each claim form.

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Download thousands of datapoints with Botminds customized solution to increase visibility into processes across the departments.

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Traceability with deep-linking to the actual document and navigation to the right location are the key intakes for best audit experience​.

Values Delivered

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Time Saving
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Improved Efficiency
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Increased CX​
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Cost Savings

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How it works

Intelligent process automation with the below building blocks of Botminds platform

Connectors
Connectors
AI Supervision
AI Supervision
Ingest Documents
platform-link
Auto ML
Auto ML
Cross data Linker
Cross data Linker
Fine-tune AI Models
platform-link
Document AI
Document AI
Text AI
Text AI
Parse Documents
platform-link
PDF Understanding
PDF Understanding
Form Understanding
Form Understanding
Web Page Understanding
Web Page Understanding
Extract Data
platform-link
Enterprise Workflows
Enterprise Workflows
Cognitive Search
Cognitive Search
Reporting & Analytics
Reporting & Analytics
Consume Insights
Botminds IDP
Intelligent Document Processing
Document-centric processes needs cognitive capabilities to read and understand contextually. Critical requirement of accumulated knowledge through years of experience made these processes as heavy manual and subject matter experts driven.
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Botminds IPA
Intelligent Process Automation
Documents and its unstructured content is the biggest challenge for process automation. Processes that involves documents are subject matter experts heavy because it needs intelligence to read and understand. Hence, you need an AI first approach, with easy way to capture knowledge from SMEs.
Learn More