Work Order Backlog Management demo
Ready, blocked and overdue work in one view. 1:15
What the demo shows
A system solution for operations managers that sizes, ages and prioritizes the work backlog.
Six agents size every open work order each night in labor hours and crew-weeks, check what each job is waiting for, date it against its license or customer deadline and forecast when the backlog clears; the manager tries a contractor crew or a deferral and sees the date move, and the operations director approves the spend.
Transcript
- Work Order Backlog Management Sizes.
- Ages and Priorities is a utility's open work for operations managers.
- Backlogs mix emergency, compliance, and customer work.
- Nobody sees when it clears until a deadline slips.
- Lumina's northern region has 1,940 open jobs, 8,600 hours.
- Tiles are sized by hours and colored by deadline risk.
- Pole replacements stand out in red.
- 23 condemned poles hit their license limit by year end.
- Nine wait on one late order.
- At current capacity, the backlog reaches target only on March 1st.
- RIA adds a contractor crew from next week.
- The clearance date moves to November 23rd.
- Compliance jobs at risk fall from 31 to 6.
- She sends the plan to the director.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.