- Before
- Owns VAT for 7 registrations and foreign claims in 11 countries, and knows only what a sample of invoices shows.
- Now
- Sees four years in one picture, asks the agents about any of it, and approves each claim with a reason and her signature.
One look-back, from four years of invoices to a filed German claim
Kestrel & Vane Group runs its first four-year look-back: Jan 2022 – Sep 2026, 11 countries, AP invoices from SAP S/4HANA and receipts from the expense tool. Fiona Clarke, VAT Manager for EMEA in Rotterdam, works with six agents in plain words — she asks, they answer with the source, and nothing is claimed, corrected or sent until she decides. Here it is, screen by screen, in the working solution.
- 01Wednesday, 08:00
What needs her, and the agents ready to talk
Fiona Clarke · VAT Manager, EMEAThe look-back finished on Friday: 186,240 invoices and receipts read. Her home screen shows four numbers — €612K never claimed, €469K ready to claim, €48.1K over-claimed to correct, €72.1K waiting on suppliers — and what needs her, in order. Beside it the agents speak first: the Filing agent has four claims ready, €297,050.00, and the Rules agent has traced the biggest leak to one setting.
Filing agent: “Four claims are ready for you, €297,050.00. Start with Germany: €148,300.00, every check passed.”
- 02The mosaic
Four years of invoices in one picture
Fiona Clarke · VAT Manager, EMEAEach of the 9,314 tiles is 20 invoices, one band per country, coloured by what the agents found: 5,007 not claimed (€469K), 7,100 missing details, 1,486 over-claimed, 4,441 too late, 168,206 fine. Above it, each country's total adds up to €612,040: Germany €205K, France €118K, the UK €96.4K. One tile is pinned: the Hamburg event, €7,030.
“Each tile is 20 invoices, coloured by what the agents found.”
- 03She asks
“Why was the Hamburg event not claimed?”
Rules agentFiona asks beside the mosaic. The Rules agent answers with three citations: AP posted the invoice with tax code V0 and the expense type “Customer hospitality”, so €7,030.00 of VAT went to cost. Germany refunds VAT on business hospitality when the guests are recorded, and the guest list is attached. One click opens the invoice.
Every answer points to the posting, the rule and the document it rests on.
- 04The invoice
Speicherstadt Eventhaus, SE-26-1187, every field cited
Reader, Rules and Validity agentsVenue hire, catering for 240 guests and event technology, net €37,000.00, VAT at 19% €7,030.00, with the VAT line highlighted on the invoice. The Reader agent shows each field it read and its confidence (99% here); the posting shows SAP document 5100448213, tax code V0 and account 640300 Customer events. The finding goes into the German claim under code 9. Fiona can accept, change or reject it.
“The agents propose; nothing is claimed or corrected until you decide.”
- 05Suppliers
Corrected invoices asked for in the supplier's language
Validity agentWhen an invoice is wrong or lacks a detail a claim needs, the Validity agent writes to the supplier. Rheinland Messebau charged German VAT on stand construction where the reverse charge applies: 6 invoices, €9,640.00. The request is in German, with an English summary below it, from the template Tomasz Nowak approved. So far 268 suppliers were asked, 96 sent corrected copies, adding €19,840 to claims.
“Reminders go out after 10 working days, the AP lead is told after 20.”
- 06Over-claims
€48,060 claimed that the rules block, ready to correct
Correction agentThe same scan found VAT claimed in error on 1,486 invoices, grouped by rule: UK client entertainment (€11,240.00), UK leased cars claimed at 100%, French staff hotels (€9,870.00), and 58 German receipts over €250 without our name in the 2025 claim. Each group carries its route — the next return, the October CA3, or withdrawing receipts before the authority decides.
“The UK entertainment group is above €10,000, so Marco Bellini approves it after you.”
- 07The causes
The leak fixed where it starts
Rules agentEach miss is traced to the setting that caused it, with its owner. Tax code V0 “no input tax” is the default for foreign suppliers in company code NL10: 2,140 invoices, €318,400, owner Tomasz Nowak. The expense type “Customer hospitality” is set as not recoverable in every country: 1,206 invoices, €96,800, owner Hannah Lindqvist. One click sends each fix to its owner.
“Fixing the cause stops the leak; each fix goes to its owner, who makes the change in their system.”
- 08Deadlines
Every date, with the money that depends on it
Filing agentThe nearest is the Dutch supplementary return on 31 Oct, €31,960. The one that loses money is 7 Feb 2027: after it, £18,930 of UK input tax from Oct–Dec 2022 can no longer be claimed, and the list marks it “Money expires”. Below the list, €71,400 of foreign refunds for 2022–2024 that were never filed is shown with its countries, so the cause is fixed rather than hidden.
“The Filing agent tells you at 60, 30 and 10 days, and files the moment you approve.”
- 09The German claim
€148,300.00, by the codes of the refund form, checked twice
Filing and Second-check agentsKestrel & Vane Nederland B.V. claims German VAT for 1 Jan – 30 Sep 2026: 1,284 invoices in nine codes, from fuel to admission to fairs, with 186 copies of invoices of €1,000 or more attached and 41 invoices held back for corrected copies. The Second-check agent recomputed every line without seeing the first answer and found 3 differences; the one over €50, a forwarder's invoice that included import duty, went to Sofie de Vries, who agreed with the second check.
Checks: no German VAT registration · at least three months · above the €400 minimum · filed well before 30 Sep 2027.
- 10Signed and filed
She approves with a reason code and her e-signature
Fiona Clarke · VAT Manager, EMEAFiona chooses reason C1, “Claim as prepared”, and ticks the e-signature in her name. The Filing agent builds the electronic claim and files it through the Belastingdienst portal, with receipt BLD-VAT-2026-1014-48284; the decision clock starts, due Sun 14 Feb 2027. Her approval and the filing are written to the sealed audit trail.
“I approve this claim as Fiona Clarke, VAT Manager, EMEA — e-signature.”