Trouble Call Management demo
Confirm the outage before the truck rolls. 1:14
What the demo shows
A workflow solution for outage desks that verifies no-power calls with meter pings.
Six agents read every no-power call as it arrives, plot it on the outage map, group the calls on the device they share and ping the smart meters around them. The map shows which homes are really off and which are on: dark homes trace back to one fuse and become one incident with one crew, homes whose meter answers with voltage get a self-check message instead of a truck, and any call that mentions a hazard goes to a crew at once. The dispatcher confirms every incident and approves every crew.
Transcript
- Trouble Call Management verifies no-power calls with meter pings for the outage desk.
- One fuse blows. Forty calls in four minutes, some from homes that still have power.
- Each call lands on the outage map, grouped on the lateral of the home's share.
- One caller heard a bang at the pole.
- That is a hazard.
- A crew goes first.
- Rhiannon pings the 214 meters around the calls.
- 38 callers are off.
- Two are on, their meters answering at 240 volts.
- Those two get a self-check message, not a truck.
- Elsie resets a tripped switch.
- The dark homes trace back to one fuse.
- One incident, one crew.
- Crews go only where the power is really off.
- An estimated $1.1 million a year saved.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.