- Before
- Reads 94-character records to work out why a client's file failed, then writes the same email again in bank vocabulary.
- Now
- Opens a file with both errors already placed on the record and the client's fix drafted in her words, and decides whether to send it.
One treasury management onboarding, from signed proposal to live
Halvorsen Freight Systems signed on a Thursday and ordered four services: ACH origination, positive pay, domestic wires and remote deposit capture. Here is what happens to the implementation, screen by screen, in the working solution.
- 01Day 1
Every setup field drafted from the signed schedules
Setup agentThe agents read the signed proposal and the four product schedules and draft 87 fields across the digital banking platform and the payments hub — accounts, limits, cut-offs, file formats, entitlement groups and security procedures — each one carrying the schedule and page it came from.
26 of the 87 fields need a person's eye; the rest are formats the schedule fixes.
- 02One click
Nothing is paraphrased, so the implementer checks instead of re-keying
Devin Rasheed · Treasury Implementation SpecialistOpening any drafted value shows the signed line behind it — "Permitted Standard Entry Class codes: PPD (consumer), CCD (corporate)" on page 2 of the ACH Origination Schedule — beside the value the agents drafted.
- 03Day 2
A service stays held until the ownership certification is current
Due Diligence agentThe certification for a 26% entity owner was signed in April 2023. The refreshed one arrives at 8:05 AM and names both of its natural-person owners, neither reaching 25% of the client — and a person, never an agent, releases the hold.
- 04Day 6, 6:40 AM
The first ACH test file fails, and each error is placed on its record
File agent212 payments for $412,860.00 in two batches. The Company ID in the file is 1742900183 where the origination agreement says 1000045512, and 38 vendor payments worth $146,450.00 are coded PPD where a business account takes CCD. Eight other checks pass.
The file is checked twice: against the Nacha format, and against what this client actually agreed to.
- 05The record itself
The 94-character records, with the two fields that failed
Devin RasheedThe file header, both batch headers and the first vendor entry, shown as the client's own system sent them, with the Company ID marked in three places and the entry class on the vendor batch in one. Clicking a field says what it is and which positions it occupies.
- 06Already written
The fix, in the words the client's controller uses
Client agentNot "field 3 mismatch", but: open the ACH profile in your accounting system and change the Company ID to 1000045512; code the vendor batch CCD and send the file again, nothing else in it changes. One button sends it, and a person's name goes on it.
- 0711:52 AM
The corrected file comes back and passes in 36 seconds
File agentThe same 212 payments for the same $412,860.00, with the Company ID corrected and batch 2 coded CCD. Both errors gone, nothing else changed, and ACH origination is ready for go-live.
- 0810:31 AM
The exposure limit is decided on what the client will actually send
Hollis Granata · Treasury Credit OfficerThey asked for $1,200,000 of daily credit. The agents measured a $266,410.00 payroll and a $146,450.00 vendor run — $412,860.00 if both land on one day — and proposed $900,000, 2.2 times that peak. Approved at $900,000 with a reason, and the Nacha review dates set at the same moment.
First review January 11, 2027, then annually — a date, not a diary note.
- 09Before anything is turned on
A second person checks every entitlement, limit and security procedure
Noor Haddadin · the second implementerDevin configured this implementation, so the system refuses his signature on its check. Noor checks 14 users, 31 entitlements, 4 limits and 3 security procedures against the form the client signed, and removes one entitlement that came from the template rather than from the client.
- 10Day 9
Live, with every prerequisite signed by a named person
Marguerite Okolie · Implementation ManagerThe agreement and four schedules, the approved setup, current beneficial ownership, the approved limit with its review dates, the passed test file, the second check and the security procedures accepted in writing. Only then can a person confirm Friday, October 16 — day 9, against a 31-day average.
- 11Audit-ready
The implementation is its own evidence
Theo Lindqvist · Internal auditorSeventeen entries on the trail, none of which can be edited: the agents reading 37 overnight test files, the ownership certification, the limit and its reason, the hold released, the message sent to the client by a named person, the entitlement removed and the check signed.