- Before
- Runs the weekly S&OP and shortage calls with country managers, and waits days for a cross-market answer cut by hand for each reader.
- Now
- Asks in plain words, reads the chart with its sources and query on one screen, and previews what each colleague will see before she shares it.
One question, from plain words to a chart only the right people see
Tuesday, October 6, a little before ten. Lena Ortiz, supply chain director for EMEA, runs the weekly S&OP and shortage calls with country managers. She needs to know where Veltrimab — a 2–8 °C biologic in 150 mg and 300 mg prefilled syringes — is running short. Here is what happens next, screen by screen, in the working solution.
- 01Tuesday morning
A question box, not another dashboard
Lena Ortiz · Supply chain director, EMEAHer home is the question box and the last answers, on ERP and supply planning data as of 06:10 today. Already answered for her team this morning: 6 of 14 EMEA backorder SKUs have stock arriving this week, 7 SKUs at Plant 3 — Leiden are below safety stock, and 5 of 6 product families are inside the 20% forecast accuracy target.
“Ask in plain words. The answer comes back as a chart, with its numbers, the source systems and the query beneath it — drawn only from the markets you may see.”
- 02One question
“Weeks of cover for Veltrimab by market”
The agentsThe question screener reads it as a read-only request, brand Veltrimab, grouped by market. Then Lena's access is applied — EMEA, 9 markets, cost visible. The orchestrator sends it to two specialists: Inventory for free stock in the ERP, net of allocations, and Forecast for weekly demand in the September S&OP plan.
Each step shows as it runs, with its time: screened in 0.2 s, access applied in 0.1 s, routed in 0.3 s.
- 032.6 seconds later
Nine markets, two below the minimum
OrchestratorThe bars draw against the 3-week minimum and 4-week target: Belgium 1.6 and the United Kingdom 2.2 are below the minimum, Italy sits at 3.1, the Nordics lead at 9.1. EMEA overall is 5.2 weeks on 8,699 free syringes. The 1,500 syringes arriving at DC Eindhoven on Oct 8 (SHP-EU-40809) count once received.
“Showing 9 of 13 markets · 4 outside your access are left out of the chart, the total and the query.”
- 04Beneath the chart
The sources and the exact query, open to read
Inventory and Forecast specialistsStock comes from ERP inventory (inv.stock_on_hand, 06:05 today, 118 rows), demand from the supply planning system (pl.demand_forecast, September S&OP of Sep 29, 36 rows). Both read-only queries carry the market filter. Weeks of cover is free syringes — unrestricted stock minus units allocated to open orders — divided by the average weekly forecast for the next four weeks.
Stock in transit or on quality hold is left out until it is received and released.
- 05Before she shares it
She previews the answer as Sam Patel
Lena Ortiz · Supply chain director, EMEASam is the Central Europe planner. As him, the chart redraws with his four markets — Germany, Switzerland, the Netherlands and Belgium: 6.8 weeks overall, 1 of 4 below the minimum, 4,239 free syringes. Value at standard cost is masked, because planners do not read cost.
“Preview narrows only — it never shows more than you may see. Every preview is kept in the audit trail.”
- 06One more preview
As Grace Whitfield, only the UK
Lena Ortiz · Supply chain director, EMEAGrace is the commercial lead for the UK and Ireland, answering hospital trusts and wholesalers. Her view shows one market: the United Kingdom at 2.2 weeks — 572 free syringes against 260 a week, below the 3-week minimum. The other 12 markets are counted, never named, never in her total.
- 07A follow-up
Which backorders have stock arriving this week?
Backorders and In-transit specialistsTwo specialists, joined on SKU, in 2.9 s: 6 of the 14 SKUs on backorder in EMEA have stock arriving Oct 5–11 — 7,800 units against 6,295 backordered. Four are fully covered. CVT-SH-7F11 and NXL-DES-2515 stay short by 490 units between them. NXL-BC-3020 lands Oct 10 but needs incoming quality release, so it can ship from Oct 12.
The orchestrator joined the two results in the answer itself — the warehouse only ever saw two read-only queries.
- 08“And the forecast impact?”
Two SKUs stay at risk until their next receipt
Forecast and Inventory specialistsThe follow-up carries over the 6 SKUs, so nothing is asked twice. CVT-SH-7F11's shortfall grows from 280 to about 1,480 units before the Nov 2 receipt, and demand has run 14% above forecast for eight weeks. NXL-DES-3018 runs out around Oct 17 and is about 300 units short until the Oct 21 receipt.
Forecast is the approved September S&OP version (SOP-2026-09); bias is shown with its sign so the planner can judge it.
- 09A request to change data
“Update the ETA for shipment SHP-EU-40851” is stopped
Question screenerThe screener reads write intent and stops the question before it reaches the orchestrator. No SQL is written and no table is touched; the full text goes to the audit trail for the quality reviewer. ETAs, orders and stock are changed in their own systems by the teams that own them.
“This asks to change data. Supply Chain Analytics only reads.”
- 10Saved and validated
The answer the team asks every Monday
Lena Ortiz · Supply chain director, EMEAThe EMEA arrivals answer is in the Library, validated, re-run at 06:12 after the morning load and sent to the EMEA planning team every Monday at 07:00. Its history shows each re-run and Lena's validation, which saved the expected answer for the nightly check.
History: “Lena Ortiz validated it — expected answer saved for nightly runs”