Repeat Visit Analysis demo
Raise first-time fix by fixing the real causes. 1:08
What the demo shows
A system solution for field service managers that finds the causes of repeat visits.
Six agents link every visit to the same premise into a chain, read the technician's note against the van stock, the skills register and the connection records, and name and price why the first visit failed. The longest chains rank first; the field service manager confirms causes and approves the fixes, and tomorrow's jobs are checked for the same causes before the vans load.
Transcript
- Repeat Visit Analysis shows field service managers why crews return to the same premise.
- One job in five needs a second visit.
- The work order just says, rebook, Villa 14, Saffron Gardens, for visits in 18 days for one meter.
- The order said single phase.
- The board was three-phase CT.
- No CT meter on the van.
- A load upgrade from 2019 never reached the meter register.
- Wrong meter type on the van.
- 31% of repeat visits.
- 640,000 dirhams a year.
- Tomorrow's jobs with the same causes are put right before the van's load.
- Meters fit it on the first visit, because every return visit has a cause and a cost.
- Built on Botminds.
- Agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.