Regulatory Complaint Response demo
Evidence pack and reply letter before the statutory clock runs out. 1:14
What the demo shows
A workflow solution for regulatory staff that answers regulator-referred complaints on time.
Six agents open every regulator referral as a binder: they rebuild the account's chronology from billing, meter data, call recordings, field orders and collections, find the utility's own gaps in it first, and draft a cited reply that owns each one with redress, while the clock is watched; the analyst decides, Legal reviews breaches, and the analyst signs and files.
Transcript
- Regulatory Complaint Response answers the complaints customers take to the utility commission.
- Every referral has a legal clock, and the commission tests the history first.
- Rosa Delgado, a $1,200 bill, a missed call back, a shut-off notice.
- Six agents rebuild her chronology from bills, meters, calls and crews.
- The gap finder marks nine days in red, a call back promised and never made.
- Beneath it, the reply writes itself, owning the silence and offering redress.
- Every sentence cites an exhibit, and every item the rule requires is checked.
- Piper stretches the payment plan to 12 months, and the reply updates.
- Then she signs and files the response, seven days before the deadline.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.