Regulatory commitment tracking that quotes every directive, gives it an owner and a date, and closes it on proof
Every directive owned and dated within a day of the order, and closed with its proof.
See one case, screen by screen ↓A regulated utility lives under hundreds of directives at once: the ordering paragraphs of commission decisions, rate case settlements, audit reports, licence conditions and consent orders. Each one says “file within 60 days”, “report quarterly” or “train every crew by year end”. Today a compliance analyst reads every new order, retypes its obligations into a spreadsheet, guesses an owner and chases them by email.
Commitments get lost between the order and the owner. Washington’s Utilities and Transportation Commission found that the requirements in its own orders reached its tracking system only 10 % of the time. A missed directive can be cited in the next rate case and cost the utility the benefit of the doubt on every other request, and the evidence for an audit is assembled by hand from email, shared drives and the docket.
Estimated split for one new commission order with a handful of commitments, by hand and with the solution.
Six specialist agents read every directive, quote what binds, assign and chase it; the compliance manager accepts and closes.
Lumina Utilities runs electricity and water in the Halvern Valley. On Tuesday 13 October 2026 the Halvern State Utilities Commission issues Order 26-10-114, approving Lumina’s 2026 Wildfire Mitigation Plan update with conditions. Here is what happens next, screen by screen, in the working solution.
Helen owns the register: 186 open commitments from 41 directives. The tree shows the 17 dated before 1 April 2027, each directive branching into the commitments it created and the evidence for each. Three are at risk, one of them overdue; one has evidence waiting for her to verify and three closed recently.
“Every directive Lumina is under, branching into what it obliges us to do — each with an owner, a due date and its evidence.”
Two commitments are due Fri 30 Oct with no evidence, so they glow amber: the annual report on meter opt-out fees under the 2025 rate case settlement, and the rewrite of vegetation patrol procedure VM-PR-04 from audit AR-26-03. The storm invoice reconciliation from internal audit IA-26-08 is 13 days late, with 1,018 of 1,146 invoices reconciled, and already escalated to Joanne Pryce, Director, Finance.
“Amber and red ones need someone now.”
The docket watcher picks up Order 26-10-114 from Docket WM-26-0412: 38 pages, issued and effective today. Helen clicks Read the order, and the agents work through it step by step in the right-hand rail — 41 findings of fact and 10 ordering paragraphs.
“The agents find what binds Lumina, propose an owner and a date for each, and wait for you.”
OP 2, OP 4 and OP 7 oblige Lumina to act: a revised covered-conductor deployment schedule, quarterly vegetation clearance reports in each high fire-threat district, and a public workshop in each of the four districts. OP 1, 3, 6, 8, 9 and 10 are Commission actions or permissions. OP 5 restates the annual inspection already in the register from Decision 25-04-031.
“OP 5 restates C-0431-1 — linked, not duplicated.”
Owners come from the responsibility matrix: Aaron Feld, Manager, Distribution Asset Strategy; Tomás Reyes, Director, Vegetation Management; Corinne Abbott, Manager, Community Engagement. OP 2’s 60 days end on Saturday 12 December, so Commission Rule 1.15 moves the date to Monday 14 December. Read with the agents’ notes, the order shows why each of the other paragraphs is not a commitment.
“60 days from 13 Oct ends Sat 12 Dec; Rule 1.15 moves it to Mon 14 Dec”
The order joins the tree as New today with its three commitments: C-0412-1 due Mon 14 Dec 2026, C-0412-2 first due Mon 15 Feb 2027 and then quarterly, C-0412-3 due Wed 31 Mar 2027. The owners are told and reminders are set. Nothing was retyped.
“3 commitments added · Aaron Feld, Tomás Reyes and Corinne Abbott told · reminders set”
The opt-out report quotes settlement §4.3: file by the last business day of October each year. The evidence finder found “Opt-out fee report 2026 — draft v2”, last edited 2 Oct in the metering team library, not yet filed. Lena had the 30-day reminder on Wed 30 Sep; if there is still no evidence on Fri 16 Oct, it escalates to Bianca Moreno, Director, Customer Operations.
“Closing needs evidence. Only you can close; the agents never do.”
From the commitment, Helen can draft an extension request to the Commission’s Executive Director — here from Fri 30 Oct to Fri 13 Nov 2026, while the fee data for the third quarter is validated. It goes to Daniel Osei to review. The due date stays as it is unless the regulator agrees.
“Drafted for Daniel Osei to review. The agents never send anything to a regulator.”
On Fri 9 Oct the evidence finder linked receipt DWP-26-55871: Grace Liu’s lead service line inventory, submitted to the Drinking Water Program on Fri 9 Oct, due Fri 16 Oct. Helen checks it matches the requirement, is dated on or before the due date, comes from the right source and covers all 48,206 service lines — then signs and closes it.
Signature meaning: “I have verified that this evidence meets the commitment in full.”
The status reporter drafts the October report for Rafael and the Board regulatory committee from the register: 189 open commitments, 47 of 48 closed on time in the third quarter, 2 at risk and 1 overdue, and the three new commitments from Order 26-10-114. Nothing goes to Rafael until Helen signs.
“Draft — nothing is sent until you sign”
The same order, seen by the five people who answer for it — what their month looked like, and what it looks like now.
Six specialist agents read every directive, quote what binds, assign and chase it; the compliance manager accepts and closes.
Watches the Commission’s dockets every hour, the environmental and drinking-water portals and internal audit for new decisions, settlements, findings and licence changes, and hands each one to the directive reader with its docket, date and page count.
Reads every page and finds each sentence that binds the utility to act, quoted exactly with its paragraph and page. Marks Commission actions, permissions and denials as not commitments, with the reason, and links an obligation that repeats one already in the register.
Proposes the owner from the responsibility matrix by subject and asset, and computes the due date from the effective date and the clock in the quote, applying Commission Rule 1.15 when a date falls on a weekend or holiday. Sets the recurrence for periodic reports.
Each morning at 06:00, searches the regulators’ portals and dockets for filings, the work-management system for closed work orders and team libraries for drafts, and links proof to each open commitment as evidence in.
Reminds owners at 30, 14, 7 and 1 days and escalates up the ladder when there is no evidence: the owner’s director 14 days before, the VP Regulatory Affairs on the due date, the Chief Regulatory Officer 10 days overdue. Drafts extension requests.
Drafts the monthly leadership report and the regulators’ compliance reports from the register, with every number cited to its record.
Accepts every commitment, closes it on verified evidence. The agents propose; a named person decides.
Ask about any directive, commitment, owner or date — or say what to draft. Every answer points to its source paragraph or record.
What is due in the next 30 days without evidence?
3 commitments need someone now: the storm contractor invoice reconciliation (Marcus Bell, 13 days late), the annual report on meter opt-out fees and enrolment (Lena Park, Fri 30 Oct) and the rewrite of vegetation patrol procedure VM-PR-04 (Tomás Reyes, Fri 30 Oct). The meter opt-out report has a draft from 2 Oct that was never filed.
Which paragraphs of Order 26-10-114 bind us?
Three of its ten ordering paragraphs bind Lumina to act: OP 2, a revised covered-conductor schedule within 60 days; OP 4, quarterly vegetation clearance reports; OP 7, a public workshop in each of the four high fire-threat districts by 31 March. OP 5 repeats the annual inspection already tracked as C-0431-1. OP 2’s 60 days end on Saturday 12 December, so the date is Monday 14 December.
Draft the October status report for Rafael
Drafted from today’s register: 189 open, 47 of 48 closed on time in Q3, 2 at risk and 1 overdue, plus the three new commitments from Order 26-10-114. It is open for you to check and sign — nothing goes to Rafael until you do.
Can we move the patrol procedure deadline?
Only with the audit division’s written agreement. The date comes from audit report AR-26-03, finding 2: the revised VM-PR-04 is due Fri 30 Oct 2026. I have drafted an extension request for Daniel Osei to review — two weeks, to 13 November. The date stays 30 October in the register unless the auditor agrees.
13 screens from the working solution, on its sample data. Pick one to see it large.
When a commitment turns amber, how owners are reminded, who is escalated to and who decides are settings, changed by the regulatory team and versioned.
| Setting | Default | Choose from |
|---|---|---|
| Amber window | 21 days | Set in steps of 7 days — a commitment with no evidence this close to its due date turns amber |
| Reminder cadence | 30, 14, 7 and 1 days | 30, 14, 7 and 1 days · 45, 30, 14, 7 and 1 days · 14, 7 and 1 days |
| Computing time | Commission Rule 1.15 | Commission Rule 1.15 · Calendar days, no adjustment · Department rule 2.4 (environmental) |
| No evidence 14 days before the due date | Escalate to the owner's director | On · Off |
| Due date reached without evidence | Escalate to the VP Regulatory Affairs | On · Off |
| Overdue: escalate to the Chief Regulatory Officer after | 10 days | 10 days · 5 days · 1 day |
| Who accepts and who closes | Regulatory Compliance Manager | A person accepts before an owner is told; closes only on verified evidence, signed with meaning and time |
| Disputed readings and extension requests | Daniel Osei | Daniel Osei · Amara Lind — confirmed by counsel before anything goes to a regulator |
Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.
“demo” = seen in the working solution, on its sample data · “target” = the design goal, measured in the live solution · “estimated” = our estimate · “typical” = published figures (Washington Utilities and Transportation Commission, Lean project report UTCP117 — 10 % of order requirements entered in its tracker; California Public Utilities Code §§2107–2108 — up to $100,000 per offence, each day a separate offence). Lumina Utilities, the Halvern State Utilities Commission and the other regulators, dockets, orders, places and suppliers named on this page are fictional, and the people named are characters in the working solution.
Software that keeps every obligation a regulator has placed on a utility — from commission orders, rate case settlements, audit reports, licence conditions and consent orders — in one register, each with its source, owner, due date and proof of completion. Regulatory Commitment Tracking adds six agents that read new directives, propose owners and dates, find the evidence and remind owners; the compliance manager accepts and closes.
The docket watcher picks the order up from the docket and the directive reader reads every page, quoting each sentence that binds the utility with its paragraph. In the sample case it found that 3 of the 10 ordering paragraphs of a 38-page order bind Lumina, and linked a fourth that restated an existing commitment. Owners and dates are proposed, and nothing is told to an owner until the compliance manager accepts.
The owner comes from your responsibility matrix, by subject and asset. The due date comes from the order’s effective date and the clock in the quoted sentence, moved to the next business day when it falls on a weekend or holiday under the computing-time rule you choose. Periodic reports get their recurrence, and words like “promptly” go to counsel.
Yes. The sample register holds commitments from commission orders and settlements, a commission audit, an internal audit, a drinking-water licence condition and an environmental consent order, each watched at its own source — the Commission’s dockets every hour, the regulator portals daily and internal audit on publication.
A commitment with no evidence within 21 days of its due date turns amber on the tree. Owners are reminded at 30, 14, 7 and 1 days; with no evidence it escalates to the owner’s director 14 days before, the VP Regulatory Affairs on the due date and the Chief Regulatory Officer when 10 days overdue. The evidence finder looks for proof every morning.
Yes. The agents propose, find and remind; they never file, never contact a regulator, never change a due date and never close anything. The compliance manager accepts each commitment and closes it only on verified evidence, signed with its meaning and time, and counsel confirms disputed readings and extension requests.
Yes. The amber window, reminder cadence, computing-time rule, escalation steps, the sources watched, who accepts and closes and who confirms disputed readings are all settings. Changes are versioned and on the audit trail.
The Agentic Solution Engine builds and deploys it from your requirements and documents — your current commitment register or spreadsheet, your responsibility matrix and a sample of recent orders and audit reports — and it goes live once every quality gate has passed. We will walk you through it on one of your own orders first.
Every data request answered on time, with one number for one thing.
1-min demoRegulatory Precedent SearchEvery filing position backed by how regulators actually ruled, cited and trended.
1-min demoRegulatory Change ManagementEach rule change mapped to the processes it touches the morning after it is adopted.
1-min demoWe'll run Regulatory Commitment Tracking on one of your own recent commission orders.