Reg E Dispute Management demo

What the demo shows

Dispute teams run each Reg E claim from notice to final letter, provisional credit on time

Seven agents run the reading, records, arithmetic and drafting of every Regulation E claim. An Intake agent reads the member's chat, call or form, fixes the notice date at the first contact and picks the clock; an Investigation agent pulls the ATM switch, card processor, ACH and sign-in records and lays each finding on the claim's track; a Pattern agent finds the same terminal, merchant or originator across open claims; a Liability agent computes the member's liability and the provisional credit with its fees; a Letter agent drafts every notice and a Compliance check agent tests each one before a person sees it, while a Clock agent escalates any claim running out of days. A Dispute Specialist approves every credit, result and letter, and a manager checks each one as the second person.

Transcript

1. 0:00Reg E Dispute Management runs every Regulation E claim for dispute teams, from notice to final letter.
2. 0:10Over 50 million disputes a year, each on a legal clock.
3. 0:15Renata reports four ATM withdrawals in Tampa, 1,860 dollars; her card was in her wallet.
4. 0:26The Intake agent finds her Friday call, so the clock starts then.
5. 0:32Day 3: every withdrawal read the magnetic stripe, while her card was in Dayton.
6. 0:39Overnight, the Pattern agent found that ATM in 22 other claims: skimming.
7. 0:46Below the track, credit is drafted: 1,882 dollars, fees included.
8. 0:55Her letter is checked, right to documents included, and Alana approves.
9. 1:03Desmond checks it as the second person; the core retries once, then posts.
10. 1:10Every decision carries a maker, a checker, a reason and its evidence.
11. 1:17The aim: credit by day 3, not day 10, and no missed deadlines.
12. 1:25Built on Botminds: agents, data, screens and governance on one platform.

The narration as written for the film. Captions are on the player.