Rail Demurrage Management demo
For railroads: the demurrage bill as a car-by-car ledger, every disputed line answered from the switch record. 1:23
What the demo shows
Railroads build each demurrage bill with its evidence and resolve customer disputes on time
Agents pin each point of a customer’s dispute to the ledger lines it contests and put the switch record beside the bill: scheduled, run or canceled, and why. The customer and the connecting railroad answer in fixed fields, and the tariff item decides each line, with a priced what-if for every answer. A challenger argues the customer’s side, such as a missed switch or more cars delivered than the track holds, and catches the agents’ own errors. The analyst decides which car-days are credited and which stand, the director opens the lines and co-signs the credit, and customer service sends the revised bill with every line cited.
Transcript
- Rail Demurrage Management puts a railroad's bill car by car, beside its switch record.
- A plastics plant disputes thirty-one car-days. Annika starts the review, adding the October twentieth switch.
- Agents pin each complaint to its lines and read both replies, fields only.
- The switch record: Tuesday's switch was canceled for a crew shortage.
- The Shipper's Advocate argues the customer's side and catches the agents' own mistake.
- Nineteen car-days came from cars due on the missed switch. The what-if prices each answer.
- Annika lets the twelve stand, with her reason.
- She opens the tariff item and proposes a two thousand eight hundred fifty dollar credit.
- Nobody signs their own work: over twenty-five hundred dollars, the director opens the lines and co-signs.
- The revised bill, fifteen thousand six hundred dollars, is ready on day nine.
- Built on Botminds: agents, data, screens and governance on one platform.
The narration as written for the film. Captions are on the player.