Priority Services Register Management demo
Vulnerable customers found, registered and protected. 1:15
What the demo shows
A workflow solution for care teams that finds, registers and protects vulnerable customers.
The register sits on a map under every live and planned outage. When a footprint covers a medically dependent home, a care action appears: a welfare call, a generator, a priority restoration flag. Six agents also read calls, chats and emails for needs the register never heard, like an oxygen concentrator mentioned on a billing call, and ask the customer for consent to register. The care team takes consent, signs notice lists and dispatches generators.
Transcript
- Priority Services Register Management finds, registers and protects vulnerable utility customers.
- Today, a home on oxygen can sit inside a planned cut, and nobody rings first.
- Here, Lumina's register lives on a map.
- Red is a live fault.
- Next Thursday, a Bracken 4 transformer is replaced.
- The planner draws the footprint.
- Twelve medically dependent homes light up, each with a welfare call cued.
- Three can't last the day on battery, so generators go to dev to confirm.
- One home is missing.
- On a billing call, Harold said June uses oxygen.
- Grace asks June's consent.
- June agrees and is registered the same day.
- Registered homes get five working days notice.
- Medical homes are phoned first.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.