Outage Customer Communications demo
Customers hear first, in their language. 1:14
What the demo shows
A workflow solution for utilities that sends proactive outage notices on every channel.
Each outage is drawn on a map as the premises it affects, every one colored by whether it has been told and on which channel, with a timeline of each notice against the outage start and a hard minimum-notice line. When a switching plan changes, the agents re-trace the area, find the premises no one has told, pick each one's channel and language, and draft the notice; the communications lead approves and one Send fills the map in. On faults, customers get an update on every new restoration time, and "power is back" goes only when the meter answers. Life-support customers are always called by a person.
Transcript
- Outage Customer Communications tells everyone in an outage first, in their own language.
- Planned outage notices often arrive after the power is off, because the area changed.
- Cedar Ridge goes off tomorrow at 3, 1846 premises.
- This morning the isolation point moved, adding 120 premises nobody told.
- The guard counts down, 6 hours left before Lumina's 24-hour minimum notice.
- Agents retrace the streets, picked each channel, and drafted four languages.
- Nerd checks the Arabic draft, then presses send.
- One send fills the map in, a bounced text becomes a door card, and Grace gets three life support calls.
- Every premise told before the minimum, so repeat calls fall.
- Built on Botminds: agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.