SystemFraud Prevention & Investigations

New Account Fraud Detection

New account fraud detection that reads each account's first 90 days, so a ring is restricted before its first big check clears

Bad accounts restricted before the first big deposit clears, with partners told on time.

See one case, screen by screen ↓
demo$19,355heldin four checks from one check book, across a ring of five new accounts, before a dollar left
demo5accountsat three fintech partners, linked by one device and restricted as one checked decision
target80%of bad new accounts restricted before their first large deposit clears
target100%of program-agreement partner notices sent inside their window
In short

What is New Account Fraud Detection?

New account fraud detection finds deposit accounts opened with a stolen identity, rented out as money mule accounts or seasoned for a bust-out, in their first 90 days. In New Account Fraud Detection, agents re-read each account's opening file, draw its first 90 days on one line and find linked accounts, then propose monitor, restrict or close for a fraud analyst to decide and a second person to check.

AI use cases in banking: a buyer's guide to agentic AI for bank and credit union operations →

Updated

The problem

Why new account fraud is usually found after the loss

New account fraud detection has a short window. A new checking account is most dangerous in its first 90 days: a stolen identity opens it, a mule recruiter rents it, or a fraudster seasons it with small deposits and then pushes one large check through before the item can come back unpaid. At a sponsor bank most of these accounts are opened inside a fintech partner's app, so the bank sees each opening only as the file the partner sends.

Today an analyst rebuilds the account from the core, digital banking device data, the check image archive and the partner's file, one alert at a time, and the alert gives a score, not a reason. Linked accounts are found by searching one attribute at a time, though a ring opens five accounts in a week across two or three partners. Every restriction needs a second person, each partner is owed the notice its program agreement requires, usually written from scratch, and a referral to the BSA team must never reach the partner or the customer.

typical51%of institutions found mule activity only after losses
typical30daysto file a SAR after initial detection, while its existence stays confidential
demo12%of one partner's October openings arrived without the device identifier its agreement requires
Where an analyst's minutes on one new account goestimated
By hand40 minutes
With the solution10 minutes
  • Rebuilding the account's life from the core, device data and check images12 → 2 min
  • Re-reading the partner's opening file: CIP and CDD8 → 2 min
  • Finding linked accounts, one attribute at a time10 → 1 min
  • Deciding, with holds and reason codes5 → 3 min
  • Writing the partner notice and the BSA referral5 → 2 min

Estimated split of about 40 minutes by hand for one account, from the opening file to a decision, against the 10-minute target with the agents.

How it works

How one new account is watched

Three agents read each new account from three sides: its opening file, its first 90 days and its neighbors. An analyst decides; a checker approves.

What comes in
What arrives5 sources · partner opening files, core, devices, fraud engine, check images
Agents at work
Onboarding re-readthe partner's opening file
Behaviordays 0–90 on one line
Linkdevice, mailbox, check stock
Then
Actionmonitor, restrict or close
Then
Notice and referralpartner notice; BSA queue
A person decides
Analyst decides, a lead checksreason codes; a second person on every restriction, closure and notice
What comes out
Restricted ring
Partner notices
BSA referral
One case, step by step

New account fraud detection on one ring, from the first dot to the examiner pack

Tessaly Community Bank runs a sponsor-bank program with 14 fintech partners. On Thursday, October 22, 2026, a $6,200 mobile check lands on an account opened 19 days earlier in a partner's app. Here is what happens next, screen by screen, in the working solution.

  1. 019:05 am

    Twelve accounts to decide, youngest first

    Marisol Ortega · Fraud Analyst

    Marisol opens Lifelines. On the left are the 12 accounts that need a decision today, out of 38 in review, sorted by day in life from day 2 to day 84, each with its shape in plain words. She picks Jordan Kell, who opened Fernway Everyday Checking in the Fernway app on Saturday, October 3 at 11:42 pm. Today is day 19 of 90.

  2. 02Day 19

    Nineteen days on one line, read as a shape

    Behavior agent

    Every event is a labeled dot sized by amount: the opening, an identity check passed at 71 against a pass mark of 65, deposits of $25, $40 and $35, a new Android device on day 12, a private-mailbox address on day 14, then a $6,200 mobile check at 6:14 am and a $3,000 transfer out 17 minutes later, held by the fraud detection engine. The shaded band is the 30-day new-account hold window.

    “A bust-out in setup: three small deposits, then a $6,200 mobile check on day 19, from a device that opened four other accounts this week.” 93% confident.

  3. 03One click

    The dot opens the check itself

    Marisol Ortega · Fraud Analyst

    Marisol clicks the $6,200 dot and opens its source, the remote deposit item from document imaging: a Halbrook Roofing & Siding LLC check, number 10482, payable to Jordan Kell, drawn on Calder Valley Bank, memo “roof job”, deposited from device ····7Q4C. Her view of the source is logged.

    “Same check stock as items 10479, 10481 and 10485, deposited to three other Tessaly accounts this week.”

  4. 04Re-read

    Fernway's opening file, checked again on day 19

    Onboarding re-read agent

    The agent sets what Fernway sent on October 3 beside what the account has done since, field by field: 10 mismatches in 13 fields. Name, date of birth and ID number still fit. The address is now a private mailbox that two ring accounts also give, the device was replaced by the one behind the ring, and a warehouse associate expecting $1,000–$2,500 a month in wages received a contractor's $6,200 check. It proposes moving the customer risk rating from Low to High.

    The file is scored against §4.2 of Fernway's program agreement: this one is complete; Fernway's October files are 88% complete.

  5. 05The ring

    Five accounts, three partners, one device

    Link agent

    Jordan Kell, Talia Brennan and Keisha Lowery at Fernway, Marcus Odell at Harborly and Ray Duquesne at Quillo were opened in six days. All five share device ····7Q4C, three give the Larkin St mailbox, and four were funded with Halbrook checks from the same book: $6,200, $4,780, $5,400 and $2,975, or $19,355 in all. Each shared item opens its evidence, and unticking an account leaves it out of the decision.

    “A shared item is evidence, not guilt.”

  6. 069:12 am

    The whole ring restricted as one decision

    Marisol Ortega · Fraud Analyst

    The action agent proposes restricting all five accounts, holding the four Halbrook checks under the Reg CC new-account exception, referring to the BSA team and notifying Fernway, Harborly and Quillo. Marisol keeps Restrict with the ring as the scope: debits, P2P and transfers out blocked, deposits held with a written notice of the reason, debit cards frozen, digital banking view only. She picks reason codes R-03, R-07 and R-05 and submits it for a checker.

    Choosing anything other than the agents' proposal requires an override reason.

  7. 079:16 am

    A second person checks it, never the maker

    Grant Whitaker · Fraud Operations Lead

    Grant's approvals show the ring restriction with the five accounts, $19,355 in checks held, $5,400 in transfers out held, the reason codes and the evidence, to decide by 12:00 pm. He approves, and the holds and blocks are applied in the core. Below it, threshold version v15 waits for the Model Risk Manager, so his Approve button is disabled with the reason shown.

    “Threshold and agent versions are approved by the Model Risk Manager.”

  8. 089:18 am

    Each partner gets the notice its agreement requires

    Notice agent

    The notice agent drafts three partner notices and five customer hold notices. Fernway's, under §7.3 of its program agreement, lists the three restricted accounts, what Fernway must do in its app, and a reply due Friday, October 23 at 5:00 pm. The internal draft shows the one sentence the agent struck because it mentioned a referral. Only Naomi Feld, the Fintech Partner Risk Manager, can approve and send it.

    “Notice agent removed 1 sentence before anyone approved it.” Fernway never receives it.

  9. 09Restricted queue

    The referral, where only the BSA team can see it

    Curtis Langley · BSA Officer

    Referral BR-2026-0417 for ring R-1022 reaches Curtis's restricted queue with a SAR decision due November 21, 30 days from detection, beside older referrals counting down, one of them two days from its deadline. Anyone outside the BSA team sees a locked screen, and the attempt is logged.

    “Nothing here reaches a partner, a branch screen or a customer notice.”

  10. 10For the examiners

    Every step on the record, in one export pack

    Owen Pratt · Internal Auditor

    The audit trail shows the link agent's five-account link, Marisol's submission, Grant's approval and the notice agent's tipping-off check, each with who, what, when, why and the evidence. Entries about the referral show only as restricted. Owen builds an FDIC examiner pack for October 1–22: 412 entries and 63 sources, SSN and date of birth masked, each file sealed with SHA-256.

Who it’s for

Built for everyone who decides on a new account.

The same ring, seen by the people who carry it: what their morning looked like, and what it looks like now.

MO
Marisol OrtegaFraud Analyst · decides and submits, never checks
Fraud Analyst
Before
Rebuilds each flagged account from four systems, one alert at a time, and finds linked accounts by searching one attribute at a time.
Now
Opens the 12 accounts that need her today, sees each one's first 90 days on one line with the agents' sentence, and restricts a ring as one decision.
GW
Grant WhitakerFraud Operations Lead · checks every restriction and closure
Fraud Operations Lead
Before
Is the second person on every restriction and closure and owns the SLAs, with the evidence for each spread across the core, device data and the case tool.
Now
Sees each submission with its accounts, amounts held, reason codes and evidence, approves or returns it with a reason, and can never approve his own.
NF
Naomi FeldFintech Partner Risk Manager · 14 partners
Fintech Partner Risk Manager
Before
Writes each partner notice from scratch against its program agreement, and learns of gaps in a partner's opening files late.
Now
Sees every partner's file quality, feed and notices owed, and approves each notice with a preview of exactly what the partner will see.
CL
Curtis LangleyBSA Officer · the restricted referral queue
BSA Officer
Before
Owns every SAR decision within 30 days of initial detection, and needs each referral kept from the partner and the customer.
Now
Works referrals in a queue only the BSA team can open, each with its packet and its SAR decision clock.
OP
Owen PrattInternal Auditor · read only
Internal Auditor
Before
Tests the program by rebuilding who decided what, when, why and on which evidence, for people and agents alike.
Now
Reads one trail of people and agents with the evidence behind every entry, and builds an examiner pack in one step.
Built on the engine

7 agents. Each with one job, and hard limits.

Three agents read each new account from three sides: its opening file, its first 90 days and its neighbors. An analyst decides; a checker approves.

Onboarding re-read agent

Re-reads each partner's account-opening file and the CIP and CDD record against what the account has done since, field by field, and scores the file against the partner's program agreement.

  • Never re-verifies identity on its own
  • Never edits a customer record
  • Cites every field it compares
Behavior agent

Draws days 0 to 90 of a new account as one line and writes one sentence on its shape: bust-out, mule pass-through, stolen identity, kiting, synthetic-looking or ordinary life.

  • Says when an account looks ordinary
  • Never restricts
  • Below 70% confidence it asks a person
Link agent

Joins accounts across partners and branches by device, phone, email, address, payments between them and check stock.

  • A link is evidence, not guilt
  • Never shows one partner another partner's customers
Action agent

Proposes keep monitoring, restrict or close, for one account or a whole ring, with the evidence, reason codes and Reg CC hold reasons, and a confidence for each proposal.

  • Proposes only
  • Every restriction and closure needs a second person
Notice agent

Drafts the partner notices each program agreement requires and the customer notices, and removes anything that would reveal a referral.

  • Never sends without approval
  • Never mentions a referral
BSA referral agent

Builds the referral packet for the BSA team's restricted queue: the decision, the evidence and the 30-day clock.

  • Never decides to file
  • The packet is visible to the BSA team only
Partner oversight agent

Scores each partner's file quality, review and restriction rates and notice duties, watches its feed, and proposes per-partner review thresholds from outcomes.

  • Proposals only
  • Each version is approved by the Model Risk Manager
Fraud Analyst

Decides with a reason; a lead checks. The agents propose; a named person decides.

Ask in plain words

Ask about any account, ring or partner

Ask in plain words. Every answer cites its source, and the assistant can open the screen for you.

Why do the agents call Jordan Kell a bust-out?

Three small deposits in 14 days, $25, $40 and $35, then a $6,200 mobile check from Halbrook Roofing on day 19, and a $3,000 transfer out 17 minutes later, held. Fernway's file says warehouse associate, wages $1,000–$2,500 a month.

Which other accounts share Jordan Kell's device?

Four: Talia Brennan and Keisha Lowery (Fernway), Marcus Odell (Harborly) and Ray Duquesne (Quillo), all opened on device ····7Q4C between October 15 and October 20. Three use the Larkin St mailbox and three hold Halbrook checks 10479–10485.

Draft the Fernway notice without anything the partner must not see

Drafted under §7.3 of the Fernway agreement: three accounts, the action Fernway must take in the app, and the reply due by Friday 5:00 pm. I removed one sentence that mentioned a referral (31 CFR 1020.320(e)). Here is exactly what Fernway will see.

Which partner sends the most accounts to review this month?

Fernway: 71 of the 298 reviews this month, from 1,412 openings (5.0%), and 17 restrictions. Its files are missing the device identifier on 12% of openings, which §4.2 requires. Tidewell's feed is late this morning.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

The first 90 days on one lineOne new account's life as labeled dots from opening to day 90, the agents' one-sentence read of its shape, the accounts to decide today by day in life, and one next step.
Every dot opens its sourceThe mobile-deposited check behind the $6,200 dot, from document imaging, with the other checks from the same book deposited this week.
The opening file, re-readThe partner's account-opening file beside 19 days of activity: CIP and CDD evidence checked again, mismatches with their sources, and a proposed risk re-rating.
Linked accountsMoney mule accounts and bust-outs found together: five accounts at three fintech partners tied by one device, one mailbox and one check book.
Restrict the ringThe decision for one account or the whole ring: what a restriction does, Reg CC new-account holds with a written notice, reason codes and who checks it.
Maker and checkerThe Fraud Operations Lead approves or returns each restriction with its evidence; nobody checks their own work, and versions wait for model risk.
The partner noticeThe notice a program agreement requires, and the sentence the agent removed so a referral never reaches the partner.
BSA referralsA restricted queue only the BSA team can open, each referral with its 30-day SAR decision clock.
Fintech partner oversightFourteen partners: openings, reviews and restrictions, opening-file quality under each agreement, feed status with a late-feed safeguard, and notices owed.
The review queueEvery account in review with its SLA clock, escalations, filters by partner, shape and day band, and bulk actions with a reason.
Audit trail and examiner packEvery action by people and agents with who, what, when, why and the evidence, and an FDIC examiner pack built in one step.
Results for the fraud committeeA few numbers, the new account fraud shapes behind this month's restrictions, and restrictions per 1,000 openings by partner.
Settings and agent governanceEach agent's version, model, prompt, confidence floor and last evaluation, beside roles, thresholds, reason codes, SLAs, data rules and integrations.
Governance

New account fraud detection that is cited, checked and on the record.

Every dot opens its sourceEvery value and agent statement cites its record, from the core ledger entry to the check image and the partner's opening file. Every view of a source record is logged with the person.
A maker and a checker on every decisionEvery restriction, closure, partner notice, customer notice and threshold change needs a second person. A maker never checks their own decision, and the administrator never decides an account.
A referral never reaches the partnerThe notice agent removes any wording that would reveal a referral and shows what the partner will see. Referrals sit in a queue only the BSA team can open; anyone else sees a locked screen.
Agents propose; people decideThe agents never restrict, close, notify, file or change a customer record. A person who differs from the proposal records an override reason, and below the confidence floor the agents ask instead of proposing.
Versions approved before they runAgent versions, prompts, models, confidence floors and per-partner thresholds are versioned. The Model Risk Manager approves each version before it runs, and the previous one stays available for rollback.
One trail, kept five yearsWho, what, when, why and which evidence, for people and agents, kept five years from account closure. Export packs for the FDIC, state examiners, internal audit, the BSA officer and partner oversight mask SSN and date of birth.
Configuration

Your fraud policy and your partner agreements, not ours

The thresholds, clocks and data rules every new account is watched against are settings, versioned and on the record.

SettingDefaultChoose from
Review score thresholdFernway 640 · branches 700Set per partner and for branches; a new version runs once the Model Risk Manager approves it
Agent confidence floor70%Set per agent (link agent 75%, action agent 80%); below it the agents ask a person instead of proposing
Review window90 daysAccounts graduate from review at day 90
Deposits of $2,500 or more on accounts under 30 daysDecide within 4 business hoursEscalate to the lead at 75% · other accounts in review within 2 business days
Restrictions and closuresChecked within 2 business hoursA maker never checks their own decision
Partner noticesWithin each agreement's window1 or 2 business days by partner (1 for Fernway) · escalate to the Partner Risk Manager at 50%
Reason codesR-01 to R-12Override reasons O-01 to O-06, required when a person differs from the agents
Data retention and maskingFive years from account closureSSN and date of birth masked on every screen and export; unmasked for the BSA team on request, logged
Connections

Works with the systems a new account already lives in

Core banking systemaccounts, ledger, holds and restrictions
Fintech partner onboarding feedseach partner's account-opening files, 14 partners
Identity verification serviceresults for branch and partner openings
Digital bankingdevices, sessions and IP addresses
Fraud detection enginescores and held transactions
Document imagingcheck images and returns
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
80%
of bad new accounts restricted before their first large deposit clears
target
100%
of program-agreement partner notices sent inside their window, with nothing that reveals a referral
Every notice
checked before it goes
target
10min
from opening file to decision on one account, against about 40 minutes by hand
By handabout 40 min
With the agents10 min

“demo” = seen in the working solution, on its sample data · “target” = the design goal, measured in the live solution · “estimated” = our estimate · “typical” = published figures and rules (Federal Reserve Financial Services, 2026 Key Findings from the Financial Institution Risk Officer Survey: 51% of institutions identified mule activity only after losses; 31 CFR 1020.320, SAR within 30 days of initial detection and its confidentiality; 31 CFR 1020.220, Customer Identification Program; 12 CFR 229.13, the Reg CC new-account exception; 31 CFR 1010.430, five-year retention). Tessaly Community Bank, its fintech partners, customers, checks, accounts and devices named on this page are fictional, and the people are characters in the working solution.

Questions

What fraud teams ask about new account fraud detection.

What is new account fraud detection?

New account fraud detection finds deposit accounts opened with a stolen identity, rented out as money mule accounts or seasoned for a bust-out, in their first 90 days. In New Account Fraud Detection, agents re-read each account's opening file, draw its first 90 days on one line and find linked accounts, then propose monitor, restrict or close for a fraud analyst to decide and a second person to check.

What are the red flags of new account fraud?

In the sample case: a young email and a VoIP phone at opening, a few small deposits, a new device, an address changed to a private mailbox, then a large check that does not fit the stated occupation and a transfer out minutes later. Each is common on its own; the behavior agent reads them together as a shape and cites the record behind each one.

How does it find money mule accounts and rings?

The link agent joins accounts across partners and branches by device, phone, email, address, payments between them and check stock. Each shared item opens its evidence, and the analyst can leave any account out before restricting the ring as one decision. A link is treated as evidence, not guilt.

How does it handle accounts opened through fintech partners?

The onboarding agent re-reads each partner's opening file against what the account has done since and scores the file against the program agreement. The partner oversight agent tracks each partner's file quality, feed and notices owed. When a feed is late, accounts opened in the meantime are held in restricted funding until their files arrive and are re-read.

Can a partner notice reveal a SAR referral?

No. The notice agent removes any wording that mentions a referral and shows exactly what the partner will see, and the Fintech Partner Risk Manager approves each notice before it is sent. Referrals sit in a restricted queue that only the BSA team can open, with a 30-day SAR decision clock.

Do people stay in control of restrictions and closures?

Yes. The agents propose and never restrict, close, notify, file or change a customer record. A fraud analyst decides with reason codes, records an override reason when they differ from the agents, and a Fraud Operations Lead checks every restriction and closure; nobody can approve their own.

Can we set our own thresholds, SLAs and data rules?

Yes. Review thresholds per partner and for branches, agent confidence floors, the review window, SLAs and escalations, reason codes, notice windows, retention and masking are settings. Each change is versioned, and the Model Risk Manager approves threshold and agent versions before they run.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements and documents, such as your fraud policy, partner program agreements and a sample of past new accounts, and it goes live once every quality gate has passed. We will walk you through it on your own accounts first.

See it on
your new accounts.

We'll run New Account Fraud Detection on a sample of your own new accounts and partner opening files.