Field Officer Assistant
Every field question answered in seconds, in the officer’s language, citing the policy page.
Why it matters
Field officers carry thick manuals and phone the branch for answers on eligibility, rescheduling and conduct rules, and often get different answers.
How the solution handles it
Agents take a spoken or typed question in the officer’s language, search only current approved policy, answer with the page cited and flag anything the policy does not cover. A policy owner approves new answers and fixes the gaps.
How a question moves
Four agents hear the question, find the current policy, answer with the page and flag gaps; a policy owner approves new answers.
What it reads, and what it hands back.
What goes in
- Credit and operations policy manuals
- Product notes and KFS templates
- RBI microfinance directions and FPC
- Circulars and FAQs
What comes out
- Cited answer in the officer’s language
- Step-by-step procedure
- Escalation when unclear
- Question log for policy owners
Who uses it
The difference, in numbers.
Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.
Sources: RBI Microfinance Directions, 2022 (fair practices) · “Target” = design goal, measured in the live solution · by-phone times typical of branch escalation · agents = the live solution’s configuration
4 specialist agents. One person decides.
More in this division.
Every group’s file checked member by member, so loans disburse the day after GRT, not a week later.
Household IncomeEvery household’s income assessed and its repayments tested against the 50% cap before a loan is made.
Over-IndebtednessEvery household’s loans counted across all lenders before one more is added.
Build this
for your team.
We’ll show Field Officer Assistant running on your own documents.