- Before
- Opens every upload by hand, 200 registrations a day in August, and sends families home for one more bill.
- Now
- Works only the exceptions, each as a passport of cited stamps, and says yes at the counter.
Residency verification for school, one family: from an upload in Arabic to two children enrolled
Tuesday, August 11, 2026 at Marlow Bay Unified's central enrollment center. School starts Wednesday, August 19. At 8:52 AM Rania Haddad registers Yousef, 7, and Lina, 5, from her phone. Here is what happens next, screen by screen.
- 018:52 AM
Registration from a phone, in Arabic
Rania Haddad · ParentRania registers both children in Arabic and uploads 8 documents: two Arabic birth certificates, an Arabic room rental agreement, a utility bill, two immunization records, her photo ID and Yousef's grade 1 records. A registration helper acknowledges each upload, asks where the family lives and tells her the children can enroll right away. English is one click away.
Nothing is asked about immigration status or a Social Security number.
- 028:56 AM
Only the exceptions, protected families first
Marisol Ketterman-Ade · Enrollment Center SpecialistFour minutes later the agents have read and checked the Haddads' documents. Marisol's exception queue groups the 17 registrations that need a person by reason, with protected families at the top, each with the agents' recommendation, the Protection agent's screen and the time left to the 1-business-day target. The 197 verified registrations can be approved in bulk, with a second specialist checking a random sample of 10.
- 0310:24 AM
A passport page per child
Marisol Ketterman-Ade · Enrollment Center SpecialistThe Haddad family opens as a registration passport: Yousef, grade 2, and Lina, kindergarten, each with stamps for age, residency, guardianship and vaccines. A solid stamp is verified and opens the passage that proves it, a dashed stamp is pending, and the crossed residency stamp names the problem. The Consistency agent asks one question, Yousef or Yusuf, and Marisol confirms the legal name from the birth certificate.
The crossed residency stamp: “1 of 2 proofs” · “Bill in another adult's name”
- 04One click
The Arabic lease beside its English translation
Document agentThe room rental agreement shows in Arabic, right to left, beside the Document agent's English working translation. Each value it read is highlighted in both: 418 Larchmont Court, Apt 3B at confidence 0.98, tenant Rania Haddad, landlord Nabil Saad, from July 20, 2026, US$650 a month.
Labeled a working translation, never certified; a value below 0.90 confidence goes to a person.
- 05The proof check
Right zone, one proof short
Residency agentThe address is in attendance zone S-14, Seabright Elementary, 0.4 miles from the nearest zone line. Board Policy 5111.1 asks for two proofs from different categories. The rental agreement in Rania's name counts; the utility bill is in Nabil Saad's name, and no third proof was provided: 1 of 2 required proofs.
- 06Before anything else
A family that lost its home, enrolled today
Protection agentBefore the failed proof reaches a person, the Protection agent screens the registration. It cites four signals: staying with a cousin's family after losing the apartment in July, a room in another tenant's apartment, the bill in the host's name and a recent move. That is homelessness under McKinney-Vento, 42 U.S.C. §11434a(2)(B)(i), so the children enroll immediately under §11432(g)(3)(C).
The family's answer: “We are staying with my cousin's family because we lost our apartment in July.”
- 0710:38 AM
The liaison confirms the same morning
Lucía Ferraro · Homeless and Foster LiaisonMarisol sends the family to Lucía with the agent's note. After a call in Arabic, Lucía confirms: doubled up with family since July 18, eligible, transport on Route 14, and the family chose Seabright. Free meals, transport, supplies, a records request and a nurse follow-up are offered with enrollment.
No agent denies a family.
- 0810:41 AM
Two people on the decision, then the student record
Marisol Ketterman-Ade · Enrollment Center SpecialistMarisol approves both children with reason codes as the maker; Lucía's confirmation is the checker. The student information system returns student IDs 7741203 and 7741204 at Seabright Elementary, start Wednesday, August 19. Lina's fifth DTaP dose is recorded as pending for the school nurse, and enrollment is not held for it.
The school registrar sees “eligible for services”, never the housing answer.
- 0910:42 AM
Every step on the record
Priya Castellanos · Internal AuditorThe welcome goes out in Arabic and English after Marisol approves it: the school, the start date, the Route 14 bus stop at Larchmont & Pier Street and free school meals. The audit trail holds every event from the 8:52 AM submission through each agent step, the confirmation, the approval and the two student records, with the reason and the evidence. Nothing is editable, and an export pack is redacted and logged.
- 10The afternoon
Back to the exceptions
Marisol Ketterman-Ade · Enrollment Center SpecialistWith the Haddads enrolled, 16 registrations still need a person. The median from upload to enrolled is 3.4 hours this week, across 642 registrations, and 3,918 since July 1. From the Haddads' upload to enrolled: 1 hour 49 minutes.