CAT Surge Desk
Thousands of storm claims read, triaged and on a clock in the first week, so adjusters reach the worst first.
Why it matters
After a catastrophe, claim volume multiplies overnight; adjusters are scarce, files queue for days, and statutory clocks such as Florida’s 60-day pay-or-deny window keep running.
How the solution handles it
Seven agents take in every report, read photos and imagery, check the policy and hurricane deductible, score severity, route desk or field, recommend living-expense advances and track every state clock. A desk adjuster decides cover and every payment; the CAT director sets priorities.
How a storm claim moves
Seven agents read, check, score, route and track every catastrophe claim; a desk adjuster decides cover and every payment.
What it reads, and what it hands back.
What goes in
- FNOL calls, apps and web forms
- Policyholder photos and video
- Aerial and satellite imagery
- Policy, endorsements, deductibles
- Field adjuster reports
What comes out
- Triaged claim queue by severity
- Cited claim file per loss
- Living-expense advance recommendations
- Clock and capacity dashboard
Who uses it
The difference, in numbers.
Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.
Florida Statutes §627.70131: acknowledge in 7 days, pay or deny within 60 days · “Target” = design goal, measured in the live solution · “Estimated” = our estimate
7 specialist agents. One person decides.
More in this division.
Every field report and estimate reviewed line by line against the photos and policy, in under an hour.
Contents ValuationA 600-item contents list priced, depreciated and checked in a day, every price with its source.
Coverage LettersEvery coverage letter drafted with the exact policy words and facts, on time, for a person to decide and sign.
Build this
for your team.
We’ll show CAT Surge Desk running on your own documents.