High Bill Investigation demo
Usage, tariff, weather or leak: the real reason, in plain words. 1:15
What the demo shows
A workflow solution for billing teams that explains each high-bill complaint from meter data.
The account's hourly smart-meter data drawn as an hour-by-day heatmap, with the temperature line and the billing period over it; agents check the meter, rebuild the bill to the cent and split the extra use into likely causes that light up on the map, and the investigator signs a one-page letter in plain words.
Transcript
- High Bill Investigation explains each High Bill complaint from the customer's own meter data.
- Billing is the top complaint and most meters sent for a test are right.
- Huda Saeed's bill is up 61% and she wants her meter tested.
- Layla opens her hour-by-day usage map, with the temperature and the billing period drawn over it.
- Six agents check the meter, rebuild the bill and split the extra use into causes.
- In the heat wave, cooling ran from 2 in the afternoon to past midnight, 19 hours a day.
- A pool pump runs around the clock, and water flows every night from a cistern.
- Layla signs a letter in plain words.
- No meter test, a leak allowance, and installments.
- The real reason, in 6 minutes, answer on the first call back.
- built on Botminds, agents, data, screens, and governance on one platform.
Transcribed from the film’s narration. Captions are on the player.